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I'm trying to instal Norton Ghost 14. Installation goes fine until reboot. I get error E1AD3212 oon Ghost startup ande can't start the Ghost service manually -- Is there a fix for this -- Windows XP SP3 ?

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  • bdimarco Nov 01, 2008

    Thank you -- I've tried this (many times). I only have oneee UserID on this machine and it has full administrative priviledges. For whatever reason(s), Norton Ghost 14444 will not activate on my machine.



    Thanks,



    Bob D.

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  • 90 Answers

Which antivirus previously installed? If any antivirus present then remove it in safe mode.
And better to install Norton in Safe mode
Go to Safe Mode with Networking by Tapping F8 key during Bootup, a black screen with option, select the option and then login as Admin account..

If it fails, then try using the Security Configuration Tool to make sure you have privileges to Ghost. You'll find the Tool in your programs menu under Programs|Norton Ghost|Security Configuration Tool.
After then, install Norton.. Let me know the status for further assistance.
Best of Luck 
Puneet Jain

Posted on Nov 01, 2008

  • 1 more comment 
  • Puneet Jain
    Puneet Jain Nov 01, 2008

    NOTE: After login to Safe Mode, try first installation of Norton




    Then if it fails.. go back to Security Configuration Tool

  • Puneet Jain
    Puneet Jain Nov 01, 2008

    Do you have updated your Windows, may I know which OS and Firewall, Spyware or other tools presents on your PC.


    Regards,
    Puneet Jain

  • Puneet Jain
    Puneet Jain Nov 01, 2008

    Ok, for Window XP SP 3, let me know if you are comfortable with Remote session to resolve the case.


    Let me know your ID so I can contact you.

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http://service1.symantec.com/SUPPORT/nav.nsf/pfdocs/2003020714354306?Open&docid=2003020714354306&nsf=nav.nsf&view=pfdocs

To run the Microsoft Windows Installer if Norton AntiVirus was installed from the CD
  1. Insert the Norton AntiVirus CD into the CD-ROM drive.
  2. Do one of the following:
    • If the installation program appears, then click Browse the CD
    • If the installation program does not appear, then double-click the My Computer icon on the Windows desktop, and then double-click the CD-ROM drive icon.
  3. Double-click the MSI folder.
  4. Do one of the following:
    • In Windows 98/Me, double-click the WIN9x folder.
    • In Windows 2000/XP, double-click the WINNT folder.
  5. Do one of the following:
    • In Windows 98/Me, double-click the Instmsi.exe file.
    • In Windows 2000/XP, double-click Instmsiw.exe if you have Windows 2000/XP.
  6. In the next dialog box, click Yes.
  7. After the rollback has finished, then reinstall Norton AntiVirus.
    Follow the instruction in Reinstalling your Symantec program after a failed installation or after you see error messages to start the computer without any programs running on startup and then reinstall your Norton program.

If these steps do not fix the problem, then go on to the next section.

To run the Microsoft Windows Installer if Norton AntiVirus was installed from a downloaded version
  1. On the Windows taskbar, click Start > Find (or Search) > Files or Folders.
  2. Ensure that "Look in" is set to the drive where you downloaded Norton AntiVirus, and that "Include subfolders" is checked.
  3. In the "Named" or "Search for..." box, do one of the following:
    • In Windows 98/Me, type the following:

      instmsi.exe
    • In Windows 2000/XP, type the following:

      instmsiw.exe
  4. Click Find Now or Search Now.
    You might see many files with this name. Look for the file with this name that is located in either the Symantec_Norton_AntiVirus_2003 or the your Windows temporary file location depending on your version of Norton AntiVirus.
  5. In the Search Results window, do one of the following, depending on your version of Windows:
    • In Windows 98/Me, double-click Instmsi.exe.
    • In Windows 2000/XP, double-click Instmsiw.exe.
  6. In the next dialog box, click Yes.
    This will undo the changes that were made to your system during the first failed installation.
  7. After the process finishes, then reinstall Norton AntiVirus.
    Follow the instruction in Reinstalling your Symantec program after a failed installation or after you see error messages to start the computer without any programs running on startup and then reinstall your Norton program.

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-You have to make sure that the current antivirus protection you have is already deleted, Then reboot the system.
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hey super

the error happened after the installation right?

what you have to do is go to the symantec site and download the norton removal tool to uninstall your norton. this will help get rid of any anomalies so that your norton can be correctly installed. when installing, you have to stop any other applications from running so that norton will have a larger bandwidth of resources in installation.

check also if your computer have met the required system requirements to install Norton internet security 2008 a.k.a. NIS08.

once installation is ok, go to RUN and type LUALL so that your norton updates will start.

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