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CC and drum Icon will not go out after changing toner cartridge

The "CC" and drum icon are lit suggesting that I needed to change the toner cartridge.

After replacing the toner cartridge the "CC" and drun icon are still lit and I cannot make copies.

Is there something else I need to do? I have put toner cartridges in before and never experienced this problem.

Thanks, Bill

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  • 9643342 Oct 31, 2008

    Canon NP 6012

  • 9643342 Oct 31, 2008

    canon NP 6012

  • Tim Babcock
    Tim Babcock May 11, 2010

    What is the make and model of the copier?

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  • 13 Answers

This Machine needs a copy cartridge. Replacing the toner will not clear it. The copy cartridge is the drum unit which is why the drum light is on. With the new copy cartridge a chip on the cartridge will reset the counter and clear the "CC" and the drum light. If you cant find this I can send you one. I believe on this model it is user replaceable.

Posted on Nov 01, 2008

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Why Oki b4600 after changing drum devolves toner empty


The toner cartridge is only a supply chamber. The cartridge simply dumps toner into the feed hopper in the drum. When you change the drum the feed hopper is empty and it is likely that the cartridge dropped the last of it supply into the hopper - ergo it is now empty. I recommend shaking the toner back into the cartridge before separating the cartridge from the drum unit when changing them

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First of all dirty rollers are not the cause of your problem as long as the printer is picking up the paper.
Black marks or streaks on a DELL 1700 series printer are usually caused by the drum assembly which, in this model, is separate from the toner cartridge. There is no repair, you need to replace the drum assembly and perform the drum reset procedure. In very rare cases a buildup of residual toner on the fuser can cause marks as well, but I have never seen this on a DELL printer.
To replace the drum:
1. After removing the paper tray, open the front of the printer.
2. Remove the toner cartridge by pushing down on the black release tab and pulling the toner up and out of the printer.
3. Pull the drum assembly straight out of the printer using the blue plastic handle.
4. Carefully unpack the new assembly and install in the printer. Be careful not to touch the photo-sensitive roller underneath.
5. Reinstall the toner cartridge, close the printer and insert the paper tray.
6. Perform the drum reset procedure exactly as follows:

power off and open front door hold down the continue button as you power on printer leaving front door open when error light comes on release continue and close front door. toner low, load paper, ready, and continue will all be lit. press cancel slowly 4 times or until just toner low lights up. each time you press cancel, the light sequence should change when just toner low is lit, press and hold continue button until lights cycle up and down in sequence. release continue.. toner low will be lit again turn printer off, wait 10 secs or so and then back on press continue button to print off settings page and check under cartridge information, photoconductor value is 0K (zero)

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Brother HL-2140 laser printer, where is the toner located


The toner cartridge is inside the printer's drum unit. To change the toner, make sure that the printer is on and then open the front cover by pulling it down. Then pull the drum and toner cartridge assembly out of the printer. (Take care not to touch the electrodes on the sides of the drum.) Push down on the green lever (on the left side of the drum unit). Then you can remove the toner cartridge from the drum unit.

Open your new toner cartridge and then shake it gently and remove the protective cover. Put the new cartridge into the drum unit and push down until it clicks (the green lever should come up automatically). Slide the green tab along the corona wire back and forth several times. (Return it to the home position when done).

Then return the drum and toner assembly to the printer and close the front cover. Wait until the Ready light is lit before turning off the printer or reopening the front cover.

For pictures of the HL-2140 drum and toner assembly (and the toner replacement procedure), see page 60 and subsequent pages of the manual here: http://welcome.solutions.brother.com/BSC/public/files/dlf/doc002308/cv_hl2140_usaeng_usr_d.pdf .

I hope this helps.

Cindy Wells

Dec 26, 2011 | Office Equipment & Supplies

1 Answer

We have a Brother HL 2140 series the printer will not print. It has a new toner cart. The drum light is lit . Any suggestions?


This machine has a separate drum and toner cartridge. Replacing the toner does not reset the drum light. Double check that the light on is, in fact, the drum light, and if it is, replace the drum unit. This should resolve your problem.
In order to replace the drum unit, do this: 1) With the printer on and the drum light blinking, open the front cover. 2) Press and hold the Go button for about 4 seconds until all the LEDs light up. Once all LEDs light up, release the Go button. 3) Pull the print assembly out of the machine. 4) Push down the green lock lever to take the toner cartridge out of the drum unit. 5) Put the toner cartridge into the new drum unit. 6) Reinsert the print assembly into the machine. 7) Close the front cover and verify that the lights turn off.
It is theoretically possible that you could reset the counter without actually changing the drum by simply skipping steps 3-6 above, but I have never tried it before and Brother may be checking a chip on the drum unit to verify that it is, in fact, a new drum unit. If they are, you will have to actually replace the unit to make the light go off. I would strongly recommend against resetting the counter without actually changing the drum though, as your print quality will degrade and the machine may start to dump toner into the inside creating a rather large mess and a hefty repair bill.

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How to Change a Toner Cart in a Brother HL 2040

The Brother HL 2040 laser printer has a toner cartridge that supplies toner to the drum assembly so that the printer can print properly. When the LED on the front of the printer indicates you are low on toner, you will need to replace the toner cartridge to maintain good print quality. Fortunately, the toner cartridge can be replaced without any special tools.

Instructions
Things You'll Need:

* Replacement toner cartridge (part number TN350 or TN360)
* Paper towel or scrap paper



Grasp the front cover of the printer and pull it toward you to open the toner door. Reach into the printer and grab the combined toner cartridge/drum assembly. Lift up slightly and pull it out of the front of the printer.

Place the cartridge and drum on a paper towel, spare sheet of paper, rag or other surface that can get dirty. Loose toner particles may spill from the cartridge.

Press the blue locking lever on the cartridge/drum unit to unlock the toner cartridge from the drum. Lift the toner cartridge up and away from the drum unit. Dispose of the old toner cartridge in accordance with your local regulations. Seal it in a plastic bag to keep loose toner from spilling.



Gently shake your new toner cartridge back and forth a few times to distribute the toner evenly across the width of the cartridge. Remove the plastic protective cover from the bottom of the cartridge.


Place the new toner cartridge onto the drum unit and press it down gently until it locks into place. The blue locking lever will automatically click into place. Verify that the toner cartridge is securely connected to the drum.


Locate the corona wire cleaner tab at the front of the drum unit. Slide it back and forth several times to improve the print quality of the drum. Set the tab back in the home position when finished.


Slide the combined toner cartridge/drum unit back into the printer and close the front cover.


Hope it helps...

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1 Answer

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if your using recycled cartridges and drums i would suggest speaking to the company you got the drum from incase its faulty.

failing that i would suggest changing the toner cartridge as well as this tends to solve the problem when we experience it with printers at our office.

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If this model comes with the drum separately of the cartridge, only replace the cartridge. There's no need to change it every time. until prints start to get lines or dots. Don't expose the drum to light too much.

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I have a brother HL 2040 laser printer. The toner and drum light were lit, so I replaced both the drum and the toner cartridge, but the toner light remains on. I have tried everything, but the toner...


Two things I could suggest you check. First, make sure you have removed all packing from the drum and toner. Sometimes there is a plastic strip on the toner that has to be removed before installation. Also, make sure you are using a Brother brand toner. Some generic brands do not replace the chip in the cartridge and they will not work,

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