Question about Samsung RS2556 Side by Side Refrigerator

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Samsung RS2555SL Not Cooling/Compressor won't start and cycles.

I wanted to post my problem and solution to help others. My Samsung RS2555SL that was purchased in March '03 stopped cooling in late October '08. I would just hear a clicking sound every few mins. After I pulled the refrigerator forward and removed the lower panel I discovered that the compressor would try to turn on every few mins but then the overload would click/spark and it would stop. The compressor was also very hot to the touch. I removed the black cover from the left side of the compressor covering the three wires. When I tested the voltage going to the red wire on the top it would read 120 VAC. I then put a clamp on amp meter around the red wire and discovered when the compressor would cycle to turn on it would pull 14.5 amps until the overload broke the connection. Then a few mins later it would do the same thing again over and over again but the compressor would never start running. So all you would hear is a clicking sound ever few mins. I tested the other two wires going to the relay and it read around 34 volts. I then removed the relay and was reading a direct short across the two terminals. I called up a local appliance parts shop and they told me to bring the relay in. They were able to match up a relay that would work even though it was not an official Samsung part. The replacement I purchased was made by MARS #32330 Solid State Motor Start Relay 1/12 to 1/3 HP. So you might be able to acquire it locally. I paid only $19.99. You can also get the official replacement from Samsung at Sears Parts for $29.99 Part # DA35-10013Q.

Here is a diagram, it is number 31.
http://www.searspartsdirect.com/partsdirect/displaySubComponentFullSize.action?imageUrl=http%3a%2f%2fc.searspartsdirect.com%2flis_png%2fPLDM%2fM0612086-00012.png

Note that the MARS relay has two extra connections on the bottom. You can just ignore those and only connect the two wires at the top and it works fine. After I put the new relay in it started right up and my refrigerator was cold again in no time! Hope this might help someone. Here are some pictures attached.

Thanks,
Jonathan


New relay packaging with old relay.


New relay installed.

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  • 6 more comments 
  • Anonymous Nov 29, 2008

    We had the same issue as Jonathan75 (bought same model in 03,stopped cooling Thanksgiving day 08)and after reading his solution we located a used relay to test his theory.
    Our fridge compressor revved right up the minute the relay was replaced.

    Saved us from having to buy a new fridge! Thanks Jonathan!!


  • Anonymous Apr 09, 2009

    I had the same problem, used the solution by jonathan and it worked to a tee!

  • malayghosh May 24, 2009

    Jonathan,



    I think that I have similar problem with RS2555SL refrigerator, where the relay switch is not working. One tech came and told that it is the compressor that went bad. I thought that I would try to replace the relay switch and see what happens. However, I couldn't take the old one out. Can you please provide me step by step process. I appreciate your kind help.



    Many thanks,

    Malay

  • litosandiego May 25, 2009

    I have the same problem, but I need help on how to replace the relay. I can't remove the plastic cover (part #32 on the diagram). Can any good soul help this clueless newb? Thanks.

  • Jonathan Jun 01, 2009

    Wow I just checked back and saw so many people fixed the problem from my post. Very happy to hear that. Hope more people may read this if they have the same issue.

    litosandiego, if I remember correctly the plastic cover has some clips on it. Just takes a little tug and it should come off.

    malayghosh, just pull on the relay and it should come out.



  • Xyz123 Oct 25, 2012

    I have the same problem, I replaced the relay ,still I hear the clicking sound and temp is high in fridge and freezer.Help.

  • Jonathan Nov 20, 2012

    I am glad my post is still helping people.

  • David Smith
    David Smith Jan 28, 2014

    Wow! came across this article and tried it. Seems to be working. Compressor kicked on and fridge is startinng to cool. Got the exact part from an appliance store. $8.12 after tax. Nice work Jonathan!

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Jonathan is the solution!
It has been 24 hours since my fridgerator has started with the occasional clicking then not cooling. I started on the google hunt and found this website with Jonathan's post. I am a 26 year old female stay at home mom of 2 toddlers. I printed the page of Jonathans success and took it to my local parts store. I purchased the Mars start relay for 16 bucks. I pulled the refrigerator out from the wall and took the back apart and followed Jonathans instructions and I had success. You are a savior! I could never afford a repair man. Thank you so much for your post!!!

Posted on Jan 07, 2009

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High five for Jonathan! Fixed my problem perfectly!

To help others, I note that the hardest part of the repair was taking off the black plastic cover. I could not wiggle it off, and tried to release the clasps, but in the end had to force it off breaking parts, and hurting my hand. Below are some pix that may help you understand how to remove it.


Samsung RS2555SL Not Cooling/Compressor won't star - a692998c-8ed8-4724-86cd-c792134dd706.jpg25d5bdaf-d0fb-4dc5-ac91-4fb04dd65875.jpg

Posted on Jan 01, 2014

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You're the BEST!!! This worked like a charm. I couldn't locate either the Samsung DA35-10013Q or the Mars 32330 but one of the people I contacted told me that the Supco IC102 was a substitution. It too has 4 terminals. I used the top pair of terminals. I popped it in and wala FIXED... My cost $8.55 + tax. Under 10 bucks!

Posted on Dec 30, 2013

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Johnathan is the MAN!!!

Ordered the part, and to my amazement it was delivered the very next day, from AppliancePartsPro.com. $14total including shipping.

The repair guy wasn\'t due until the next day, so I tackled it the night before, after clearing/dumping out about $500 worth of spoilage. Pushed out the fridge, unfastened the bottom back plate. One the bottom left, you\'ll see the big compressor, to it\'s LEFT, you\'ll see a black box about 4x3inches in size; it\'s clipped pretty strongly, so you\'ll have to jiggle jiggle jiggle until it comes undone. after you remove this cover, you\'ll see the relay. jiggle it back and forth, as it is attached via to round prongs. after that remove the wires off the old relay and attach them in the same order (to the same number--- essentially fool-proof) to the new relay. plug the relay back into the the prongs on the compressor, reattached the black plastic box. and replug the fridge back in!!!

There you\'re done... and you just saved a few $hundred dollars. I\'m certain the repair guys would never know to check the relay, as they go straight for changing out the compressor.

One thing the scared me after the relay was swapped out, was the fridge sides and center post became super hot.. i thought maybe there was another issue. I think that\'s just the heating coils in those areas, so the doors and sides do not produce condensation.

after 12hours the ice came.. the doors were cool, the fridge working like I left it.

Posted on Aug 27, 2011

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I purchased a Samsung side by side refrigerator; model RS2533sSW/XAA in 2003 and it stopped working in Jan. 2011. I pulled the refrigerator out and removed the back panel to see what was wrong. I unplugged and re-plugged the power again. The fan turned on and then the compressor relay clicked and stopped after about 20 second and stopped. the same thing repeat over and over again. The compressor was very hot to the touch. I thought it was the running capacitor went. So I bought a new one and plugged in still not work. I have call Samsung and setup in home service to have it fix. They told me that it will cost $100 for diagnostic and $100 flat rate labor plug cost of the part. That will cost at least $250 for the repair. So I did some online search and found Jonathan75 's post on Oct 31, 2008. He has exactly same problem as I had with mine.

I replaced the relay that was on the side of the compressor with a used part that I removed from other refrigerator with little modification. It works when I plugged in. I know that might not be the right part for it, but at least I know that wasn't the compressor went. I found the original replacement part DA35-10013Q from Samsung parts website. https://samsungparts.com I paid $8.95 plus shipping. I will put the original when I receive it. Saved me from paying $$$ to service person, thanks a lot Jonathan!!!

Many Thanks

WeiLin


Posted on Jan 09, 2011

  • Jose Molina Oct 20, 2011

    Thanks Jonathan, I fixed mine too, I actually replaced the two parts spend $56 with SH, thanks a bunch

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Thanks Jonathan! Our 6-1/2 year old RS2555SL quit on us last weekend. There's only one Samsung authorized service center in LA. I ended up ordering the DA35-10013Q relay online at encompassparts.com for $6 + $7.50 UPS ground shipping. Since it shipped out of LV, it was here the next day!

A couple of additional notes:
1) The relay cover mentioned by litosandiego was a REAL PAIN to remove considering there's not a whole lot of room to work with. There are three retaining "clips" (one on top and one on each side) holding it in place. Apparently they're disengaged by somehow lodging something through each of the three slots on the cover. After trying unsuccessfully with my motley assortment of on-hand "tools" (nail clipper handle, Swiss Army knive, screwdriver, hammer, letter opener...), I was determined to simply break the cover off. I did however manage to pry it off after much effort. Anyway, just be CAREFUL not to damage anything else in the process, or else you'll be in really BAD SHAPE!

2) When testing the relay at room temperature, it's supposed to read a short across terminals 5 & 6. I was getting a little resistance which was apparently enough to prevent it from starting up the compressor.

Kudos! $13.50 + ~$100 in spoiled food vs. $$ for a repair man or $$$ for a new fridge. Thanks again!

Posted on May 07, 2010

  • timorsak Oct 24, 2010

    Thanks for the info! I also ordered from encompassparts.com for $5.64 s

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You should also change the run capacitor along with the relay. If not, you may have another failure. The capacitor should be located by the circuit board which is under a panel just above the compressor on the back wall.

Posted on Feb 22, 2014

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Wow! Thanks Jonathan! My fridge went out yesterday. Came across this post, called an appliance store, got the exact part for $8.12 after tax. Just put it in, compressor kicked in and fridge is starting to cool. Thanks for the great article! Dave in AZ.

Posted on Jan 28, 2014

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Jonaton,
Still savin' our butts all these years later.
Thanks
John

Posted on Oct 21, 2012

  • editor781
    editor781 Oct 21, 2012

    Jonaton,
    Still savin\' our butts all these years later.
    Thanks
    John

  • Jonathan Nov 20, 2012

    I am glad my post is still helping people after all this time.

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Thank you Jonathan! Your solution has saved me $95 for a Samsung service repairman to check the fridge and an estimated $300+ to repair.

I too have a RS2555SL purchased in 2003, had the same problem you indicated. The relay cost me $11 and am thinking of ordering another in case this happens again. The relay broke on a Friday and we couldn't order until a Monday. Better safe than sorry.

THANK YOU! THANK YOU!

Posted on Mar 09, 2011

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Jonathan75 - I appreciate that you posted this. My RS2555 started getting loud ... I ignored it ... then the 'fridge side was about 58 degrees! I rebooted it and then I had an old school ice box. I searched and searched - found your post and ordered some parts ASAP.

Just another VERY happy person who performed an inexpensive repair himself.

We owe you!

Posted on Oct 04, 2010

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8 year old Samsung RS2555SL stopped cooling last night. The compressor id hot to the touch, but makes no sound. The cooling fan on the compressor is still running.


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Hi!
A relay starts the compressor with a higher voltage and then quickly kicks out
It does a lot of clicking (trying to start over and over again)
If thats what is happening with yours
Its best for a tech to replace The relay but you can do it
Take your model number to your Local Appliance parts store they will have a diagram
showing you how to install the relay. Its called a hard start relay
I use part no ERP410 POWER START RELAY, CAPACITOR AND OVERLOAD all in one. (110 v)

If you still have trouble Go Here:

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Neither freezer or frig is working each has its own compressor.


No Colin,

It has two evaporators with one compressor. Your thinking, or was told by the Sales Staff "Its like a Sub Zero" Right?

Sorry for the confussion Brother! I get that alot.

Your problem and symtoms sound like a auto defrost malfunction if you can hear the compressor running.

OR if Compressor is not running and you hear a periodic "Hum followed by a CLICK" at the compressor. Replace the PTC Start Relay on the side of the compressor.

You tempertures have increased to the point that the electronic display is giving you the "ME DEAD" ME CLOSE MY EYES NOW!

If you unplug the frig or shut down power to the frig. The PCB will return with "Set Temp" then show current temp!
Compressor should start in 5 min. If so wait to see if the reading start to come down to normal. FZ=0 RF=37
Problem maybe Main PCB

If after several hours and NO reduction in readings, UNPLUG the Frig
to totally defrost itself for several days ( what's a couple more days)
YES A COUPLE OF DAYS, THE EVAPORATORS ARE INCASED IN STYROFOAM a well know insulator> Watch for icewater draining into the "Non-Removable" Drip pan under the compressor in the back. Remove the rear cover to expose and suction water out with a baster or wet vac on occasion. If you get a full pan of water> YEP Defrost Malfunction.

You can plug the frig back in after water stops dripping. Watch your display it will almost immediately start dropping in readings.

The Frig will work again for how long it takes to ice over again. I say 1 -2 weeks depending on humidity and how it takes you to make up your mind on what you want to eat?

Since the resolution and repair is so difficult I RECOMMED CALLING:
1-800-SAMSUNG and schedule a visit.
Why you say?

Well if the Compressor went bad and is less than 5 years old,>IT"S UNDER WARRANTY.

IF the Ref Side Evaporator Heater is Shorted It's a Evaporator Replacement (Heater not available seperate) > WARRANTY AGAIN.

So, Looking at the post date, You must of had it repaired by now?

What was it?

Hope this helps!

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