Every few months my printer prints almost black copies. sometimes varies from light grey to very dark. doesn't matter if i am printing or copying. Drum and toner seem to be ok. tried the clear and still happens. I can not use it till it clears up. Have shut it down and the computer several times. Any words of wisdom??? Steve
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Is the paper a shade of grey with no image? or is there an image with a grey background? If there is a image with a grey background you should try a new toner module. If that doesn't resolve the issue, clean the xerographic drum, make 10 blank copies, if the cleaning doesn't resolve the issue than install a new xerographic module.
Performing a Fault Reset 14 will reset your WorkCentre and will help to clear error codes.
Find the pink Clear button on the Control Panel of the WorkCentre.
Find the button below the word Auto.
Press these buttons in the following sequence: [Clear], [Auto], [Clear], [Auto]
NOTE: All of the lights on the Control Panel should go out and the LED Display should go blank. If the lights do not go out, then repeat step 3 until they do. It may be necessary to increase or decrease the pace of the [Clear], [Auto], [Clear], [Auto] sequence.
Press the [10's] key one time and the [1's] key four times to enter '14' in the LED Display, as if you were to make 14 copies.
Press the green [Start] button.
Press the pink [Clear] button two times.
The WorkCentre should now warm up and come to ready.
If the above steps do not clear the error code, repeat steps 3 to 6 a second time