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Connecting laptop to phone KX-TA824 not reading COM 1 to connect

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  • nchris09 Apr 18, 2009

    I can't connect (from a remote location) my Mac Book Pro to a KX-TA 824 using Parallels Desktop 3.0 and an Apple usb modem. The maintenance console won't recognize to modem.

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  • Phones Master
  • 2,460 Answers

Save yourself the trouble and use the USB port :-)

TA's are tricky, I just order a cable for Panasonic from my supplier so I don't pay attention to the pinouts. The cable is a standard DB-9 Female to Female and it fits into my USB to serial adapter from Iogear.

You might just try a USB cable and make sure the serial port parameters are set properly. Change them, or make sure they are 9600,N,8,1 They are programmed in 1.7 of the maintenance console or via the programming phone in system option 800.

If all of that appears proper, it's probably time to look in the device manager of your laptop and make sure your serial port appears. Then, run Hypertrm to see if you can get SMDR. Once Hypertrm works, the Pana software should work.

Carl

Posted on Oct 31, 2008

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