Question about AT&T LG CU515 Cell Phone - Black
I bought the LG for my son, he entered a security code and I first contacted ATT when he couldn't remember the code. ATT told me go to an ATT store and get a new sim card. The new Sim card did not fix the problem, so, at the store, I was given a phone to their customer service again for over 30 minutes, they still couldn't solve the problem and then while on the phone ATT called LG. LG got on the line and said to send the phone to them so they could remove the code. I've spent over an hour on this issue and think it is a little rediculous that a phone would lock so we can't unlock without sending it to the MFG? Shouldn't there be a reset code on the phone to make this a simple solution?
If it wa simple then that would negate the reason for a security code.. I am suprised they sugested a new sim card... I am also suprised they wanted you to send back the phone for them to remove the code when they could have supplied you with the PUK code (to unblock the phone) over the phone while you were speaking to them (all you shoould have had to do is give them the IMEI number that was printed on the phone and on the box it came in) I hope you get the problem resolved with the phone soon and remember... if you use a code to stop a theif from using the phone dont forget the code... it is not meant to be easy to get by it
Posted on Oct 31, 2008
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