Question about Western Digital 250GB ELEMENTS EXTERNAL USB 2.0 250 GB Hard Drive

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Help! the green light flashes then nothing happens

Switched it on Green light flashes and goes off power seems to have died help. Will I need to replace the black bit? It has been working fine since last xmas. :(

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  • Anonymous Dec 15, 2008

    I have the same problem but when I mail to WD services, I got no answer! 

  • chuffingell Jan 18, 2009

    Have a WD 500GB Elements External USB drive. Green light flashes on power supply. Drive not spinning. PC does not detect. Will contact WD and let you know the response.

  • FGub Jan 24, 2009

    Guys,

    the power supply problem for the WD Elements HD, was it solved with the new power supply that you got from WD? I have exactly the same problem...

    Thanks, FGub.

  • Anonymous May 18, 2009

    Mine has just done the same thing today, went to bed last night, awoke. Will contact them tomorrow, about the power supply. The warrenty is still around, went to a couple of computer stores, they tested it with other power supplies and it works fine. So, hopefully, I can get a new cable. Since I can't find it anywhere (I am based in the U.K)

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Exactly same problem with my 10 month old WD elements 500 GB. Got a new power supply FROM THE DEALER (waiting 3 weeks). Plugged it in and ........ guess what! NOTHING - SILENCE. Only a short green blink from the (NEW) power supply, as from the old one.
To finally get back the stored data, I dismantled the case and use it as normal HD with SATA connector.

Posted on Dec 06, 2008

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The exact same thing just happened to me (WD elements 500 gig) and it's only about 10 months old. I called the customer help line (on the official website) and after they asked me what the serial number of my HD was they were going to send me a new power supply. Simple as that. They said they'd be able to send it out early next week. I'm hoping that the HD didn't get fried and it's just the power supply but what you've described is EXACTLY what is happening to mine.

Posted on Nov 03, 2008

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