Question about Canon ZR500 Mini DV Digital Camcorder

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When I attempt to put tape in, it will not let me

Hi,
When I put the tape in, it makes a ringing sound and will not drop the tape inside the camcorder. If there is no tape, everything closes up like it is supposed to. What should I do?

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  • laurasbell Dec 12, 2008

    This same thing is happening to me. It was working fine until I took the tape out and attempted to insert another tape. Now it refuses to load any tapes. Any suggestions?

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HI, I HAD A SIMILAR PROBLEM AND HAD TO SEND THE CAMCORDER TO THE REPAIR CENTER IN N.J. COST WAS 69.00 BUT WORTH IT, K BERATIS

Posted on Nov 15, 2008

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I have a Sony Handy cam DCR-HC30. When i put a cassette in, it says (reinsert the cassette).


-make sure that your tape is clean and dry
-clean the tape head inside the tape deck if you have a video head tape cleaner
*tape head: the one that reads the tape inside the camcorder.its the metal thing at the bottom inside the tape deck.
-or you can use a soft and dry Q-tip to clean it(dont use any liquid cleaners)
*or if confused where the tape head is....just clean all metal parts inside the tape deck and make sure you do it lightly with a soft dry Q-tip.

Jun 05, 2011 | Sony Handycam DCR-HC30 Mini DV Digital...

1 Answer

Sound dropout


hi, the problem could be because of the problem with the pinch roller ,either it has some wear or the supporting spindle needle has some improper orientation. Is this with a specific tape or all tapes? if it is specific to a tape then it can be because you kept the recorded tape near magnet which causes this rythmic sound drop out. i guess the first one may be mostly happened. all the best sreejith

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Hi, Ihave a C:21:00 symbol in my screen...and another one look like a water drop....I can't put my cassette inside the machine...what can I do ???? Thank's Isabelle


The water drop is a condensation warning- the camera has sensed damp in the works. Damp will cause the tape to stick and get tangled in the transport mechanism, so you need to dry the camera (and tapes) out thoroughly before proceeding. Leave them in a warmish dry place for a day or so- longer if needed.

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1 Answer

Sony dcr-trv350 tape wont close


there is a risk of hardware damage.make sure you dont force the tape into the cassette compartment to avoid damage to the unit or tape.here's what you can do.
1.remove the tape from the compartment.
2.ensure proper type and size of tape is used.
3.ensure no packaging material or foreign material inside the compartment.
4.if attempting to record, make sure cassette tape rec/save switch is set to rec position.
5.reinsert the tape, make sure it's properly inserted.
6.if still won't close or tape ejected again,remove tape.
7.reinsert a diff tape.
8.attempt to close compartment.
9.if issue unresolved, press the tiny reset button while cam is powered on (located in the panel where the lcd screen goes to,just below all the other buttons). you may also do a power reset procedure: remove batt, remove ac adaptor,set power switch to vcr, leave the cam without power for at least a minute, switch power back to off, reinsert ac adaptor/batt and turn cam on, attempt to close tape compartment.

if issue persists, service would be needed. hope this helps.thanks:)

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8 Answers

Cannot load a tape into camcorder. I have tried two separate tapes, neitehr of them load in to the camcorder. A message comes up: "remove the cassette" when it has not even been loaded properly.


I had the same problem. Checked the site and found a solution of dropping the camera onto a carpeted floor from about 1/2m to 1m. Thought that it was bullsh1t but was desperate and so tried it. worked a treat!!!

Hope this helps.

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1 Answer

Broken camcorder 8mm tape


Hi There, You can fix your tape yourself. 1- wind out tape from both sides of cassette. 2- cut both sides to form straight edges. 3- cut a small thin piece of clear scotch tape. 4- from cassette tape, put both sides together with recorded side facing down-- in other words you will be putting the scotch tape on the inside of the recorded tape. 4- line up the two ends and splice them together. - cut the excess scotch tape from the edges. Make sure there is no sticky stuff left there because if there is, it could rip out your video heads. The tape should only be played once and at that time, should be rerecorded to dvd or another media.
Hope this helps, mr cicmo

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3 Answers

Tape mechanism


This sounds bizarre I know, but I read another threat regarding Canon camcorders and tapes self ejecting. The advice was to ........ wait for it........ drop it onto a carpet floor from about 1/2m. My wife top me not to consider it. I continued reading and someone else had been successful using the technique. I have to report that it actually works. I dropped it (twice for good measure) and it loads tapes once again. Its true what they say, if in doubt....give it a clout!!!

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1 Answer

Error Message Reconect Power even if power is connected


It sounds like the tape door is out of alignment, causing stress on the tape and the inside mechanical system.  Requires a visit to the service shop.

Jan 28, 2008 | Sony Handycam DCR-HC40 Mini DV Digital...

2 Answers

Playback problems started suddenly


I had the same problem. I fixed it by gently dropping the camcorder on the carpeted floor. I know it sounds silly, but it really works. I've had to do it twice, and it worked both times. I hope it works for you.

Jan 08, 2008 | Sony Handycam DCR-TRV460 Digital Camcorder

1 Answer

There is no voice when I replayed the camcorders


What happens to the audio when you play the tape in another machine? Does it still drop out? Check the tape visually when it has no sound and see if the edge of the tape is creased. Also is the picture OK when the sound goes off. Does it jump around ans lose sync. If it does it means that the tape is mistracking. It's possible for the tape guides to go out of alignment but usually this is accompanied by picture breakup too. If you've never done it before don't attempt to realign the guides youself, you can really put it out of alighnment and it will damage the tape. Is the microphone built in or removeable? if it's the latter then check the connections and make sure nothing's broken. If there's a switch to go from internal mic to external mic see if it's switched to the proper position, it could be half way between internal and external. I'm opting for a tape problem, Either way a trip to a repair shop may be the best bet. BMW

Jun 02, 2006 | Sony Handycam DCR-TRV22 Mini DV Digital...

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