Question about HP PhotoSmart C4385 All-in-One Printer

10 Answers

Can print but not scan

I have a HP photosmart C4385 - I can print via wireless but when I try to scan I get the following message - "USB or wireless not connected". I ahve rebooted the printer & wireles router but still have issue of no scan but can print. Any ideas ????

Posted by on

  • Mom at home Oct 31, 2008

    Yes - all installed & has been working fine for 8 months

  • Mom at home Oct 31, 2008

    Are you suggesting that I do this every time I scan ??I can not leave them turned off all the time.
    I just want the thing to work when I want to scan without having to do unnecessary things to the computer.

×

10 Answers

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  • HP Master
  • 19,396 Answers

First, you cannot use the scanner via wireless, you need to connect via USB if you want to use the scanner.

To connect via usb you need to install the drivers using the disk that came with the printer.

If the scanner was working before you will need to reinstall the drivers, after testing a different USB cable.

Do the following:


  • Test a different USB cable.
  • Unplug printer USB.
  • Reinstall software from disk.
  • Plug back USB only when prompted by installer software.
The printer should work after that.

Now it still work on wireless because drivers for network printer are installed like if it was a different printer from the USB one.



Posted on Oct 31, 2008

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Unistall the old printer  driver which is at present installed in your completely from everywhere in your computer.just delete that printer driver from your computer. restart your pc after u uninstall the drivers from the pc. then again reinsert the printer driver cd and install the driver as you did when you received the new printer for the first time. follow the installing on screen instructions and you printer will get loaded with all its facilites and functions completely. as when you reload choose the full version of the installer not the shortcut version . all the facilities will get loaded only if you select full version.
as what you r facing happens sometimes with some customers.but again installing the driver properly resolves the problem.

feel free for further assistance. rate the solution if helped.
thanks.

Posted on Oct 31, 2008

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  • HP Master
  • 6,487 Answers

Just need to update the software for this mulitfunction printer and everything should be working fine like before , because this is a problem with the software....

Posted on Oct 31, 2008

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  • HP Master
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The HP unit is wireless right ?

can print on wireless but can't scan - scanners like the one you have built in an all-in-one unit are not meant to be used on a network unless there's a SOFTWARE provided by the manufacturer to "trick" the computer that it is connected directly via a USB cable.

>UNINSTALL then REBOOT the computer and RE-INSTALL the Driver CD that came with the unit.

Posted on Oct 31, 2008

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Please turnoff the firewall and anti virus in your computer and then try to scan ....



Good luck.....

Posted on Oct 31, 2008

  • Anand Kumar
    Anand Kumar Nov 01, 2008

    Did the scan function when turned off the anti virus or firewall in your computer ,if yes then you must give exception to scan drivers in the antivirus or firewall in order to make scan function in your computer ....

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Issue The error message 'An error occurred while communicating with scanning device' appears on the computer running Windows XP.This error occurs while using the HP scanning software. If the error message appears on the computer while scanning from a networked product, click here to troubleshoot scanner communication errors for the networked product (c00897542) (in English). This document does not cover the communication error message on networked products. Solution Beforeproceeding with the solutions in this document, use the product to makea copy in order to make sure that the hardware is functioning correctly. Ifthe copy function does not work, this document will not help resolvethe issue. Search the HP Web site for a document covering the errormessage that appears on the computer while copying. Ifthe copy function works, try each of the following solutions in theorder presented. After completing the steps for each solution, test theproduct. If the product still does not work, then proceed to the nextsolution.
NOTE: Someof the following solutions require that the computer be restarted.Consider printing this page or creating a bookmark to it, so that itcan be referenced after restarting the computer. Solution one: Restart the All-in-One and the computer Follow these steps to restart the product and the computer.
NOTE: Make sure that the product is connected directly to an electrical outlet and not through a surge protector or power strip.

  1. Turn the power to the computer off.
  2. Press the power button (can print but not scan - c01453128.gif) to turn off the product.
  3. Wait 10 seconds.
  4. Restart the computer.
  5. Press the power button (c01453128.gif) to turn the product back on.
  6. When the computer restarts, try the scan again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Posted on Oct 31, 2008

  • 2 more comments 
  • Maanita Chadha
    Maanita Chadha Oct 31, 2008


    Solution two: Manually check the USB connection between the All-in-One and the computer

    Follow these steps to check the USB connection from the product to the computer.














    NOTE:



    HP
    supports USB cables less than 5 meters (16 feet 5 inches) in length. If
    the USB cable is longer than 5 meters (16 feet 5 inches), replace it
    with a supported cable.







    Step one: Make sure that the USB cable is connected correctly to the scanning device


    The icon on the USB cable (
    ) generally faces up when the cable is connected correctly. Refer to
    the product documentation for precisely how to connect the USB cable to
    the product. Check the cable to make sure that the icon is facing the
    correct direction.

  • Maanita Chadha
    Maanita Chadha Oct 31, 2008

    If
    the cable is not connected correctly to the product, reconnect it
    correctly and try the scan again. If the product works, there is no
    need to continue troubleshooting.





    Step two: Test the USB connection and restart the computer

    Depending
    on how the USB cable is connected from the product to the computer, use
    one of the following options to test the USB connection.














    NOTE:



    Complete the steps only for the option that describes how the USB cable is connected from the product to the computer.








    Option one: The USB cable is connected directly to the computer






    1. Move
      the USB cable to another available USB port. For example, if the USB
      cable is plugged in front of the computer, move it to a port in the
      back of the computer.


    2. Restart the computer and the product.


    3. Try the scan again.




      • If the
        product works
        in a different port, there is no need to continue troubleshooting.




      • If the
        product still does not work
        , continue with the next solution.









    Option two: The USB cable is connected to a USB hub or a docking station for a laptop






    1. Disconnect the USB cable from the hub or docking station and connect it directly to the computer.


    2. Restart the computer and the product.


    3. Try the scan again.

      If the product
      works after connecting the USB cable directly to the computer
      , follow these steps:




      1. Reconnect the USB cable.


      2. Try the scan again.



        • If
          the product worked when the USB cable was connected directly to the
          computer, but it does not work after reconnecting the USB cable in the
          original configuration, there might be a problem with the hub or
          docking station. Either leave the USB cable connected directly to the
          computer, or contact the manufacturer of the hub or docking station for
          troubleshooting.


        • If
          the product worked after reconnecting the USB cable to the original
          configuration, there is no need to continue troubleshooting.



      If the product
      does not work after connecting the USB cable directly to the computer
      , follow these steps.




      1. Replace the USB cable.


      2. Try the scan again.




        • If the product
          does not work
          with the new cable, continue to the next solution.




        • If the product
          does work
          with the new USB cable, there is no need to continue troubleshooting.










    Option three: There is a conflicting USB device connected to the computer






    1. Disconnect all USB devices from the computer except for the keyboard, the mouse, and the product.


    2. Try the scan again.






      • If the issue
        is resolved
        , the computer might not have sufficient power supplied to the USB
        ports to detect multiple USB devices. HP recommends installing a USB
        powered hub to connect multiple USB devices.



      • If the issue
        is not resolved
        , continue to the next solution.








  • Maanita Chadha
    Maanita Chadha Oct 31, 2008



    1. Open the HP software installed on the computer:







      • HP Solution Center
        : Click
        Start
        , click
        All Programs
        , point to
        HP
        , and then click
        HP Solution Center
        .


        HP Solution Center can also be opened by clicking its icon (
        ) on the Windows desktop.




      • HP Director
        : Click
        Start
        , click
        All Programs
        , point to
        HP
        , and then click
        HP Director
        .


        HP Director can also be opened by clicking its icon (
        ) on the Windows desktop.




    2. Look for a duplicate product in the HP software:







      • HP Solution Center
        : In the upper-left corner of HP Solution Center, look for an additional tab.


        A duplicate instance is indicated by an extra tab and the word
        Copy
        next to the product number, for example:
        HP XXX XXXX (Copy 2)
        .





      • HP Director
        : In the upper-right corner of HP Director, click the
        Select Device
        drop-down list.


        A duplicate instance is indicated by an extra entry in the
        Select Device
        drop-down list and the word
        Copy
        next to the product number, for example:
        HP XXX XXXX (Copy 2)
        .


  • Maanita Chadha
    Maanita Chadha Oct 31, 2008




    1. Click the duplicate product with the highest copy number. For example, if
      HP XXX XXXX (Copy 1)
      and
      HP XXX XXXX (Copy 2)
      are present, click
      HP XXX XXXX (Copy 2)
      .



    2. Try the scan again.


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Dear,

as said my fellow check the usb connection, is it proper.. 
if its ok then try by reinstalling the driver and then check the scanning settings

regards

Posted on Oct 31, 2008

  • SALMAN NASEER Oct 31, 2008

    dear,
    is it scanning thourgh usb without wireless...or not working at all

    regards,

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  • Master
  • 505 Answers

Its the scan feauture for your printer which is not working properly.
If you have any firewall, disabled them and then check

If this doesnt work create a System Restore point.

Please uninstall the software for the printer. Download the software from www.hp.com , click on software and driver and select your model and reinstall the application again.

This will resolve the issue.

Thanks

Posted on Oct 31, 2008

  • Indrajit Roy
    Indrajit Roy Oct 31, 2008

    If you have installed any Windows update uninstall the update and then check.



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  • Expert
  • 94 Answers

When you are using a multi-function printer, you need to use the software that came with your printer to scan. Have you already install the printer software?

You may also follow the steps on this link if you have more problems: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00040499&lc=en&dlc=&cc=us&product=3651156&rule=33993&lang=


I will appreciate a fixya rating if I were able to resolve your concern.


Thanks. ;-)

Posted on Oct 31, 2008

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  • HP Master
  • 3,614 Answers

You must first check the unit usb wire if its properly connected and pluggin into your pc, or its better to test on another usb cable.

let me knw

Posted on Oct 31, 2008

  • 1 more comment 
  • micromaster
    micromaster Oct 31, 2008

    how did you install the printer? did u install it directly connected into the pc or you just connect it and use it. make it sure that you already installed the device driver on your pc.

  • micromaster
    micromaster Oct 31, 2008

    make and check that the scanner driver and all of the external program handles it like infraview and and image scanning was installed.

  • micromaster
    micromaster Oct 31, 2008

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