Question about Plantronics CS50 Wireless Headset

2 Answers

No speaking ability

I can hear the call fine, but I can't seem to get the mouthpiece to work, is there a mute button I can't find or a setting somewhere that needs to be altered?

thank you

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  • Anonymous Dec 02, 2008

    I have the Plantronics wireless office headset system CS50. Using the two switches on the back of the base, the speaker volume cannot be adjusted enough for others to clearly hear me. Any ideas to help me?

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2 Answers

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  • 16 Answers

The mute button on these is the little black button on top of the earpiece. It will only be on if you turn it on during a call. If you turn the headset off, the mute button goes off as well.
Check the compaibility 'wheel' on the side of the base station. The most common setting is 1 but some phones use 2,3 & 4. Just try it on each setting until it works. Other than that, check the microphone volume adjust setting underneath the base (ABCD switch) and see if changing that makes a difference. Of course there is always a small chance that the microphone is dead.

Posted on Nov 05, 2008

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  • 5 Answers

The microphone is likely dead. As of Dec 2009, Plantronics will be raising the price of wireless headset replacements to almost double.

Get the replacement now.

Richard
www.telecomsuperstore.com

Posted on Nov 19, 2009

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1 Answer

I have a Plantronics CS520, for some reason the customer cant hear me when I speak. I can hear them but they can't hear me I also made sure the mute button is off.


Ive only ever seen this caused by using wifi calling make sure your calling from data plan and not wifi network. I had to disable wifi calling .

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I can hear callers but they cannot hear me. Mute is not engaged,


Please see the link below for the User's Guide.

• Headset is muted. Long press (3 sec.) the volume down button on headset to unmute the microphone. See page 16.
• Improper positioning of voice tube. Try various other positions.
• Voice tube may be clogged. Remove voice tube and test to see if callers can hear you without it. If they can, then replace the clogged voice tube. See page 18.
• Speaking volume is too low. Increase the speaking volume by
adjusting the speaking volume minor adjust buttons on the base unit as described on page 16. If the volume is still too low, select another speaking volume major adjust setting as described on page 16.
• Incorrect configuration dial setting for your phone. Try other
phone configuration dial settings on the base unit. Ensure the
selected number is in line with the position indicator. See page 14.

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3. Double check the battery has a full charge.

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Cant talk


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