Question about Plantronics CS50 Wireless Headset

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No speaking ability

I can hear the call fine, but I can't seem to get the mouthpiece to work, is there a mute button I can't find or a setting somewhere that needs to be altered?

thank you

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  • Anonymous Dec 02, 2008

    I have the Plantronics wireless office headset system CS50. Using the two switches on the back of the base, the speaker volume cannot be adjusted enough for others to clearly hear me. Any ideas to help me?



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The mute button on these is the little black button on top of the earpiece. It will only be on if you turn it on during a call. If you turn the headset off, the mute button goes off as well.
Check the compaibility 'wheel' on the side of the base station. The most common setting is 1 but some phones use 2,3 & 4. Just try it on each setting until it works. Other than that, check the microphone volume adjust setting underneath the base (ABCD switch) and see if changing that makes a difference. Of course there is always a small chance that the microphone is dead.

Posted on Nov 05, 2008

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The microphone is likely dead. As of Dec 2009, Plantronics will be raising the price of wireless headset replacements to almost double.

Get the replacement now.


Posted on Nov 19, 2009


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