Question about HP OfficeJet 7410 All-In-One InkJet Printer

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Paper tray won't feed paper & I get a false paper Jam code

Upon observation it appears that the tray mechanism doesn't lift the paper up to the rollers for proper feeding. I can hear a different sound when it malfunctions and then I get a "Paper Jan in Tray 2" code. The single sheet feed seems to still work.
Look inside, I found a loose spring and replaced it and got one more day of service. Now it is misbehaving again and the spring is still in place. - Co-incidently I noticed my magenta toner is leaking. Don't know if I have 2 problems or 1.

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  • Anonymous Jan 24, 2009

    where did you boy the spring?

  • wojciechz Jan 24, 2009

    where did you buy the spring?

  • Anonymous Feb 20, 2009

    We have two of these HP Officejet 7410xi all-in-one printers. Both have developed paper feed problems on the lower tray. The upper tray works fine.


    We cleaned the feeder rollers but it did not help. 


    One printer is feeding the sheets from the upper tray crooked. So we have retired that printer for now. 


    Has any one had this same problem and if so any fixes?

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This might work for you - it worked for me. HP paper was feeding crooked. Checked the "Paper Type/Quality" in the printing options window - mine was set to Photo Paper. When I changed it to Plain Paper, the paper fed evenly. Hope this works for you.

Posted on Mar 11, 2009

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g0081066_tcm14-774018.png
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