Question about HP OfficeJet 7410 All-In-One InkJet Printer

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Paper tray won't feed paper & I get a false paper Jam code

Upon observation it appears that the tray mechanism doesn't lift the paper up to the rollers for proper feeding. I can hear a different sound when it malfunctions and then I get a "Paper Jan in Tray 2" code. The single sheet feed seems to still work.
Look inside, I found a loose spring and replaced it and got one more day of service. Now it is misbehaving again and the spring is still in place. - Co-incidently I noticed my magenta toner is leaking. Don't know if I have 2 problems or 1.

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  • Anonymous Jan 24, 2009

    where did you boy the spring?

  • wojciechz Jan 24, 2009

    where did you buy the spring?

  • Anonymous Feb 20, 2009

    We have two of these HP Officejet 7410xi all-in-one printers. Both have developed paper feed problems on the lower tray. The upper tray works fine.


    We cleaned the feeder rollers but it did not help. 


    One printer is feeding the sheets from the upper tray crooked. So we have retired that printer for now. 


    Has any one had this same problem and if so any fixes?

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This might work for you - it worked for me. HP paper was feeding crooked. Checked the "Paper Type/Quality" in the printing options window - mine was set to Photo Paper. When I changed it to Plain Paper, the paper fed evenly. Hope this works for you.

Posted on Mar 11, 2009

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Are the rollers worn out? If they have a slick appearance, that is your problem. Also examine the tray and see if it is lifting properly.

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I'm not familiar with the Epson Stylus printers, but I'm going to hazard a guess. If the paper does not move at all, the paper pickup feed mechanism is at fault. One of two methods is used to pick up the sheet. Either the front lower portion of the tray is lifted up to force the top sheet into the feed roller, or the feed roller is connected to a drop-swivel to drop the feed roller onto the top sheet of paper. You'll need to look carefully at the feed mechanism to determine if a gear or clutch is failing. If the paper moves into the machine about 1/2 inch and then stops, either the first paper feed roller past the pickup roller may be at fault. Also check to see if the paper sensor between the paper pickup roller and the first feed roller is working properly.

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Hi Rosa,
There was a paper jam and you cleared the jam, however you missed out to do one other thing. Cleaning the Rollers.

If the Paper Feed Roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the Paper Feed Roller. Cleaning will wear out the Paper Feed Roller, so perform this only when necessary.

You need to prepare: three sheets of A4 or Letter-sized plain paper

1.Make sure that the power is turned on, and remove any paper from the Rear Tray.

2.Open the Paper Output Tray gently, and open the Output Tray Extension.

3.Clean the Paper Feed Roller without paper.

(1) Press the g0081065_tcm14-774017.jpg (Maintenance) button repeatedly until b appears.

g0081066_tcm14-774018.png
(2) Press the Black or Color button.
The Paper Feed Roller will rotate as it is cleaned.

4.Clean the Paper Feed Roller with paper.
(1) Make sure that the Paper Feed Roller has stopped rotating, and load three sheets of A4 or Letter-sized plain paper in the Rear Tray.
(2) Make sure that b appears on the LED, then press the Black or Color button.
The machine starts cleaning. The cleaning will be completed after the paper is ejected.


This should fix the issue
Regards,Suhail

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1 Answer

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Revolve the feed roller bar as you clean them, to clean the feed rollers all the way round, remove all particles from them.

Check you ADF grips are set correctly, if not you will get mis-fed sheets. check the tray is sat properly too or mis-feeds.

Check paper size is correct in print properties too.
Should be good then
Try print.

Regards
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