Question about SanDisk Sansa e250 MP3 Player

40 Answers

Sansa e270 refresh database

I changed the way the sansa connect to the computer and when I removed it, it had to refresh. So I wait a little bit and it wasnt finished so I watched TV. for a little while and looked again and the same thing. So I held menu down and restarted it and the same thing happend and I tryed again and again and again I tried with it plugged in and not plugged in I tryied turning it off while plugged in and I dont know im out of ideas. Any suggestions are welcome Thanks, Kris

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  • 25 more comments 
  • fratija Nov 20, 2007

    I have been trying several ways to fix my mp3 player. It doesn't work.

    I have tried:

    1) downloading e200fw01.00.12 and follw the instructions

    2) I download the sansa updater didn't work.

    3) I did tried the download files. I didn't work.

    Is there other option.

    Thanks,



    FRATIJA

  • Anonymous Nov 28, 2007

    load main image failed switch to recovery mode

  • Anonymous Dec 22, 2007

    having the same problem. how do i fix it

  • mokeon Dec 26, 2007

    nothing works

  • Anonymous Jan 02, 2008

    my sansa 250 say refresh data base...how do i do that...also got songs on there i cant see them...but when i connect to the computer i can only see them on the computer?

  • fratija Jan 05, 2008

    Nevermind. I fix it. Scandisk replace mine by another one.

  • Anonymous Jan 17, 2008

    I had the same problem - the sansa updater does NOT find a newer firmware because I believe I already have the latest firmware. Doh! Time to send it back.

    Thanks for the help regardless!

  • Anonymous Feb 16, 2008

    refresh database

  • Anonymous Feb 18, 2008

    My Sansa Rhapsody e250r does not start since about 4 months... I haven't been able to find a solution to this problem, other than sending it back...
    I think it's the same problem:
    When I plugged it to add music, it asked me to run some Firmware Update and I accepted it
    I "updated" my Sansa and it never worked again!
    Whenever I turn it on, I keep getting the same message: "Load main image failed" "Switch to Recovery mode" and when I do so, it says "Enter USB2.0 mode"
    I have no idea how to do that, given that I can't access the main menu
    I have also tried downloading the firmware athttp://www.sandisk.com/Assets/File/Downl...
    and followed the (apparently famous) 7 steps and nothing! Everytime I do the whole "firmware update" thing, it just seems to take no time at all. The player screen shows a bunch of things that the Sansa is suppossed to be doing, but it just doesn't seem to do anything at all.
    I repeated that process for about 20 times...
    Does anyone have a different solution to this?? Other than sending the bloody device back to where I bought it???

    If you do, please let me know!!!
    my email is nome_hackees@hotmail.com

    thank you very much!

  • rokr195 Feb 18, 2008

    My Sansa Rhapsody e250r does not start since about 4 months... I
    haven't been able to find a solution to this problem, other than
    sending it back...

    I think it's the same problem:

    When I plugged it to add music, it asked me to run some Firmware Update and I accepted it

    I "updated" my Sansa and it never worked again!

    Whenever I turn it on, I keep getting the same message: "Load main
    image failed" "Switch to Recovery mode" and when I do so, it says
    "Enter USB2.0 mode"

    I have no idea how to do that, given that I can't access the main menu

    I have also tried downloading the firmware athttp://www.sandisk.com/Assets/File/Downl...

    and followed the (apparently famous) 7 steps and nothing! Everytime I
    do the whole "firmware update" thing, it just seems to take no time at
    all. The player screen shows a bunch of things that the Sansa is
    suppossed to be doing, but it just doesn't seem to do anything at all.

    I repeated that process for about 20 times...

    Does anyone have a different solution to this?? Other than sending the bloody device back to where I bought it???



    If you do, please let me know!!!



    thank you VERY much!

  • CompGuy Dee Mar 16, 2008

    Hi all
    I'm posting this message to get the solution for my Sansa E250 which I brought 1 year back. Few weeks back I unplugged my Sansa after copying some songs and I started it and it keep on going starting for ever. I mean when I press power on button it starts with nice Sandisk logo and the display stats fading and agian it goes back to same Sandisk logo and on and on..... It never shows any of the menu. I tried the below procedure to update my firmware from this Forum but it did not helped me at all.

    Following is the procedure I followed to update my firmware
    This Should fix it!
    Thank you for contacting SanDisk Technical Support.
    We should be able to fix your player. Disconnect the player from the computer if it is connected.
    Please copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop.

    http://www.sandisk.com/Assets/File/Downl...

    Once you have downloaded the file, please follow these instructions.
    1) Double click on My Computer so that you can see it on your screen.
    2) Turn the player off.
    3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange.
    4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button.
    5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish.
    6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.
    7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.



    I'm really furtrated with my sansa now and I desperately need some sort of answer from this forum to solve my issue. I will never buy sansa near future if I could not solve this issue. Hoping for answer for tech gurus who are already had this problem and solved

    Thanks for helping mee

  • luzma2272 Mar 24, 2008

    its giving me refresh database

  • Anonymous Apr 25, 2008

    need to connect to the computer

  • Anonymous Jun 08, 2008

    i get stuck because at the end of the upgrade it says ERROR.



    Ive tried it on 2 diff. comps. One windows 2000 and the other windows vista. argg. HELP!

  • Amy Bella Jun 15, 2008

    When i go to start up my mp3 the normal screen saying sandisk pops up then it goes white and almost restarts itself and it goes back to saying Sandisk then white and so on and so on...

  • TLRLOVE Jul 09, 2008

    have sansa clip 4gb vista have lost ever thing says fefresh database

  • heritage2 Jul 09, 2008

    My sansa 250e tries to refresh but gives Error
    Tried the reboot procedure which seemed to work - windows media player went through the usual motions.
    Unfortunately, it still says Error and nothing changes.


  • treyjakiya Jul 09, 2008

    sansa is saying refresh database

  • Kristaps Akmens Aug 16, 2008

    My Mp3 Player Are Stuck ! On One Pictures I Load In To The Player!!



  • Anonymous Aug 18, 2008

    stupid thing says refresh database when I turn it on and nothing fixes it

  • solutiongh Sep 10, 2008

    sansa e250 refresh databse

  • Anonymous Sep 12, 2008

    I HAVE THE SAME PROBLEM PLEASE HELP ME MY HOTMAIL IS MILAAN_KURD@HOTMAIL.COM PLEASE HELP ME

  • anirudh arun kumar Jan 04, 2009

    hi,

    i am anirudh from india............. i share exactly the same problem what kris has described. Its the same problem with the REFRESH DATA BASE .I would be really glad if some one would be able to help me out of this mess.............



    thank u,

    Anirudh. A

  • anirudh arun kumar Jan 04, 2009

    hi,

    i am anirudh from india .................

    i pose the same problem what Kris has described to you..........

    its the same problem about the refresh data-base...............

    i would be very glad if someone would be able help me out of this mess......................

    thank u,

    Anirudh. A

  • Anonymous Jan 12, 2009

    ES EXACTAMENTE EL MISMO PROBRMA EL QUE TENGO YO CADA VEZ QUE LO ENCIENDO ME APARECE ATUALIZAR BASE DE DATOS ASI Q NO SE QUE HACER.

  • Anonymous May 21, 2009

    refreshing database freezes, restart and the same screen, won't stop

  • rawrface May 11, 2010

    helppppp!!!!



    i tried, and all the computer comes up with is a notepad file called "version" that says all this:

    "Version Info: Product Rev.: PP5022AF-05.51-S301-00.12-S301.00.12A-D
    Base Code: 05.51-S301-00.12-S301.00.12A-D
    ODM Ver.: S301-00.12-S301.00.12A-D
    OEM Ver.: S301.00.12A-D
    Build Type: -D
    Build Date: 2006.03.29
    Build Number: (Build 169.20)"




    and my sansa says "enter USB2.0 MSD mode"



    GAH HELP!!!!

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40 Answers

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I have had a similar issue with my Sansa E270 player in the last couple of years. Sometimes when loading files, the transfer would lock up. When the power was cycled on the unit, it would freeze on the "Refreshing Database" screen. To fix this involved the following steps...Of course it involves formatting the folders containing the stored music.
1) Ensure the USB cable is connected between the computer and the player.
2) Turn the player off by pressing and holding the power button for at least 10 seconds.
3) Slide the top slider switch to the "Hold" position.
4) Press and hold in the record switch (on the side), while pressing and releasing the power switch to turn it back on
5) The display should say...."USB mode V2.0 in MSD"...or something like that.
6) The computer will detect the device as a 16Mbyte Sansa drive. Using Windows Explorer (right-click start button/explore), open the drive.
7) The Sansa drive should contain a .TXT file. In the same folder as the TXT file, create another folder named - sansa.fmt
8) Once the sansa.fmt folder has been created, unplug the USB cable and the player should automatically format.
9) Once formatted, communication is again possible.

Posted on Aug 28, 2009

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Hi Kris, after having the same problem, i could (fortunately) solve it. There's a way to enter in boot mode (e200 series): 1. shut the power off and disconnect USB cable 2. change lock switch to orange position 3. Press and hold rec button (at left side) 4. while pressing the rec button, turn the player on 5. it will appear the boot menu. connect the USB cable and try to continue the firmware 6. if it doesn't work, do a firmware downgrade. download this file: http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe 7. execute the application while in boot mode Note that the steps 6 and 7 will format all data in Sansa, but it's still better option than returning the player where you ordered from. Let me know if this solved your problem. For me it worked fine, but i got to format the unit. Good luck! Eduardo

Posted on Oct 01, 2006

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I dont get it..... i do the hold rec thing and it comes up at boot mode blah blah.. then it says to connect my usb.. and i do.. then it says enter usb2.0 mode or whatever.. and just sits there... so i tried 2 restart it.. and it stil lsays the mssage... i havnt used my sansa in over 4 months beacuse of this stupid error.. so i decided to search the internet on how to fix it.. :( sigh..

Posted on Jan 31, 2008

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I ran the software edukras suggested and it says "no valid device seems to be connected. Connect a valid device. WARNING: please connect device in MSC mode."

my device is plugged in in recovery mode but its not in MSC mode its in MTP. i cant change that obviously because of the original "refresh database" problem. how can i do this in MTP mode?

Posted on Jan 02, 2008

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Thanks a million...........billion............trillion..........zillion.............and whatever's next...........pal....................oh yeah.......!!!!!!!!!!!!
you are the man..................U definetly ROCK.........!!!!!!!!!!!!!!!!!
Thanking you,
Anirudh.A

Posted on Jan 04, 2009

  • anirudh arun kumar Jan 04, 2009

    thank u man............................

    thanks a million.............. billion...............trillion.................. zillion..............and whatever's next............!!!!!

    Dude U are the man...............!!!!!

    U definetely ROCK !!!!!

    thank u,

    anirudh.a

  • anirudh arun kumar Jan 04, 2009

    thank u man............................

    thanks a million.............. billion...............trillion.................. zillion..............and whatever's next............!!!!!

    Dude U are the man...............!!!!!

    U definetely ROCK !!!!!

    thank u,

    anirudh.a

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If it says "ERROR" try using another computer because that's what i did and it worked

Posted on Dec 24, 2007

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Fomatting has helped me. I Followed the solution mentioned by dalefreeman.

Posted on Sep 30, 2009

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Thank you so much it worked! my sansa was in the closet for like a year, didn't want to trash it, now is working, thanks again for your big help!

Posted on Jan 16, 2009

I had the same problem as #10...when try the firmware updater, it says that "no valid device appears to be connected. Please connect a valid device" With that being said, it also says that it needs to be htat i have to be in "MSC" mode, i can't change the settings cause i can't open anything...what now?

Posted on Sep 22, 2008

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My sansa e270 doesnt work when i,m saving my files like videos and pictures plz...help me with this kind of prooblem

Posted on Aug 22, 2008

How the **** do you get past the: Error Cant read the Version info file, thing?!

Posted on Aug 17, 2008

Hey dude thanks but it should stay connected just go to my computer and click on eject then it will work but thanks dude for everthing

Posted on Jun 22, 2008

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I loaded and installed Rockbox to my E280. The font was too small for me, so I uninstalled the Rockbox from my E280 and deleted all the remaining Rockbox files from my E280. Turned off and then on. The E280 went through the "long dragged" data refresh as usual. However, when I turn off and on again, the MP3 went to "play" mode without gone through the ever hated data refresh. . Somehow, the problem was fixed and I have no idea why. Anybody??? I am not recommending anybody go through what I have done unless someone can provide explanation. Am I just lucky???

Posted on May 21, 2008

Wowoweeeeee!!!
i got it!! i got it!!!
used this solution and it worked for me man.
I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David
much thanks to you buddy... great advice
newt

Posted on Jan 29, 2008

I thought i'd contribute: I was almost about to update, but then thought about it. The problem is database corruption: all you have to do is remove some files, then it can re-format. tada!

Posted on Jan 27, 2008

Mine keeps saying error!
cannat read version info
or something close to that no matter how many times i try
and i tried it on a dif computer too

Posted on Jan 27, 2008

Edukras you are a legend. ive been trying to fix this for a while now for my girlfriend. she is gonna love me and its all thanks to you. thank you.

Posted on Jan 05, 2008

Thank you...I have been struggling with this thing for weeks.

Posted on Jan 05, 2008

Others have posted similar advice, but none as simple and explicit as your own 100% solution. So for everyone helped and there must be thousands, do show your appreciation for edukras, pass on the good news and keep the comments flowing! Great Stuff.

Posted on Dec 03, 2007

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It worked for me. Thanks for the solution.

Posted on Nov 16, 2007

Heyy thnks a ton...i had acutaly lost hope on this...i owe u i swer...thanks alot edukras.if i were able to hug u frm here...i wud..lol..thanks!!

Posted on Aug 11, 2007

Thanks!!! worked fine for me,

Posted on Jul 23, 2007

SOLUTION #3 -- worked w/o a hitch, I followed it up by then installing firmware update from Sandisk website, but 2 things first: 1) make sure you have songs and vids backed up 2) choose to format drive when option is presented

Posted on Jul 15, 2007

I could actually kiss you. It's been days since this has been broken and I was ready to throw it out a window. Thank you!

Posted on Jul 13, 2007

Than a lot you are big jaime koo

Posted on Jul 10, 2007

Ty very very very very very much!

Posted on Jul 09, 2007

ThankS. I was scared...lol

Posted on Jun 29, 2007

I'm french, Thanks for your solution !!! I've resoluted my problems !!!

Posted on Jun 24, 2007

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Wow, thanks! that is awesome! fixed it in no time!

Posted on Jun 12, 2007

Excellent and detailed solution. Worked for me perfectly. DT

Posted on Jun 07, 2007

Huh , its worked for me :) .

Posted on May 24, 2007

Thanks edukras you solve mine problem

Posted on May 18, 2007

This solved all my problems thanks!

Posted on Apr 06, 2007

Greaaaaaaaaaaaaaaaaaaaaaaaaaaaaaat. Been working this problem for three days.

Posted on Feb 11, 2007

IF your screen ever freezes, and you havent turned auto shut off off, then wait.

Posted on Feb 09, 2007

Thanks, it worked fine. I solved my problem in 3 min! :)

Posted on Feb 05, 2007

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I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David

Posted on Jan 25, 2008

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You should try to hold down the power button for at least 30 seconds or more till it turns off and then turn it back on
but if that doesnt work try taking out the battiries and ifbut I hope i gave so good adivce!! good luck!!!

Posted on Jan 16, 2008

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Same problem as Benmanoboy:
"ERROR! Applocation failed to read the version details."
Can't get past this!
HELP

Posted on Dec 24, 2007

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Im pretty sure ur soltion works, but the problem is that when i run the file i downloaded, it says: "Your devise is connected in RECOVERY mode and is ready for upgrade. Please click "Next" to view version details and to continue with upgrade." After i click next, is says "ERROR! Applocation failed to read the version details." I haven't dont anything to the details too.

Posted on May 25, 2007

  • Brandauer Chen May 25, 2007

    im pretty sure ur soltion works, but the problem is that when i run the file i downloaded, it says:
    "Your devise is connected in RECOVERY mode and is ready for upgrade. Please click "Next" to view version details and to continue with upgrade."
    After i click next, is says
    "ERROR! Applocation failed to read the version details."
    I haven't dont anything to the details too.

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Posted on Jan 02, 2017

  • 758 Answers

SOURCE: sansa e270 refresh database

What I would recommend you to do is format the device and reinstall the firmware..the link to install the firmware is below..
http://www.sandisk.com/Retail/Default.aspx?CatID=1376
Hope this helps

If you need further assistance please contact me..
Please rate accordingly
Thank You
Computerrep

Posted on Feb 08, 2008

SOURCE: sansa e270 refresh database

Go under settings and change USB Mode to other choice. Then format. After formatting change back to original setting. I had same prob. Tech support told me to do this and it worked. Have had no problem since.

Posted on Feb 22, 2008

  • 1 Answer

SOURCE: sansa e270 refresh database

above same problem

Posted on Jun 04, 2009

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Related Questions:

1 Answer

Sansa e270 freeze if switch on,it indicates,REFRESHING DATABASE"


Having gone over a month with no response, I assume the reset solved the problem.

Jul 08, 2010 | SanDisk Sansa e250 MP3 Player

2 Answers

Refresh database


You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Apr 10, 2008 | SanDisk Sansa e270 MP3 Player

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Refresh database?Need Serious HELP!


Have you removed the battery, wait then reinstall it to try to reset it? Been the Sansa website and their FAQ or tech support?

Mar 04, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e270 refresh database


What I would recommend you to do is format the device and reinstall the firmware..the link to install the firmware is below..
http://www.sandisk.com/Retail/Default.aspx?CatID=1376
Hope this helps

If you need further assistance please contact me..
Please rate accordingly
Thank You
Computerrep

Feb 07, 2008 | SanDisk Sansa e260 MP3 Player

2 Answers

Sansa e270 problem


You cannot - the firm upgrade delted them - you will have to refind them and redownload.

Jan 21, 2008 | SanDisk Sansa e270 MP3 Player

1 Answer

Sansa e270 refresh database


Go under settings and change USB Mode to other choice. Then format. After formatting change back to original setting. I had same prob. Tech support told me to do this and it worked. Have had no problem since.

Jan 07, 2008 | SanDisk Sansa e260 MP3 Player

2 Answers

SanDisk Sansa e270 MP3 Player has only 79 songs and 3 GB used


You may have some corrupt data on the device.

It sometimes creates the wrong file allocation and gives you an incorrect representation of the free space.

Try formatting the device in My Computer to erase all of the information and start over.

My Computer>Device Name(e270)>Right Click and select FORMAT.




Best of Luck.

Please RATE my solution BELOW.

Nov 25, 2007 | SanDisk Sansa e270 MP3 Player

6 Answers

Refresh database SansaDisk e270


Sorry, no habla espanol. Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted. http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe You need to put the device into "recovery mode" before you run the tool. - Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer. Then run the recovery tool. Select format when prompted. Best of Luck.

Sep 10, 2007 | SanDisk Sansa e200 MP3 Player

4 Answers

Refreshing Database


I love you!! thanks this helped me :)

Jan 28, 2007 | SanDisk Sansa e270 MP3 Player

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