Can't get connected (by 4 users)
posted by whiskers on Sep 15, 2006
I have just taken delivery of an iP5200 printer, and try as I may I just can't get the computer to find the printer. The OS is Windows 2000 Professional and I have been using a new 'Belkin' Hi-speed USB 2.0 cable. I have tried different USB ports in the computer, rebooted, rerun the provided software and followed the trouble shooting suggestions in the software package but all to no avail. Is it possible that the port in the printer is up the spout? Anyone else had a similar problem?
3 Other Users Have The Same Problem
Comment by Guest, posted on Dec 29, 2007
can't get connected
Comment by pspez, posted on Dec 10, 2007
My computer is not recognizing the USB connection on the HP 8750 printer. Was working find for a long time until recently. I reinstalled software but nothing happened. I can't see why all of a sudden a USB port would go bad.
Comment by Guest, posted on Nov 29, 2007
it willl load but want start printing process right away
Best Solution
posted on Sep 15, 2006
WizThere are 3 possible things wrong. You will have to try to test them all.
1) The USB port could be bad. Try plugging another USB device into it and see if the computer recognizes it. Try a USB mouse, portable music player, or any other type of USB device. If it does, then the port is good, and move onto #2. If not, then try another port. If all USB ports are bad, then you will need to have that fixed.
2) The USB cable may be bad. Try swapping out the USB cable. Try using a different USB cable. Also try using the original USB cable with another USB device on another computer.
3) The printer may be bad. Contact vendor support, or just return is to where you purchased it.
Another place to see if the device is even being recognized is the Deviec Manager in windows. This can be viewed by Right clicking on My Computer and selecting "Manage". In the Computer Management window that opens, select Device Manager. If you see any question marks there, then your computer may "see" the printer, but the drivers are not installed properly. If you do not see any question marks or the printer, then there is a problem with the printer.
1) The USB port could be bad. Try plugging another USB device into it and see if the computer recognizes it. Try a USB mouse, portable music player, or any other type of USB device. If it does, then the port is good, and move onto #2. If not, then try another port. If all USB ports are bad, then you will need to have that fixed.
2) The USB cable may be bad. Try swapping out the USB cable. Try using a different USB cable. Also try using the original USB cable with another USB device on another computer.
3) The printer may be bad. Contact vendor support, or just return is to where you purchased it.
Another place to see if the device is even being recognized is the Deviec Manager in windows. This can be viewed by Right clicking on My Computer and selecting "Manage". In the Computer Management window that opens, select Device Manager. If you see any question marks there, then your computer may "see" the printer, but the drivers are not installed properly. If you do not see any question marks or the printer, then there is a problem with the printer.
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Solution #2
posted on Aug 07, 2007
Yes have the same kind all the time. Try to let the software that came with your printer install your device. Make sure it is hooked up and turned on. Uninstall it first rebooting your computer and then go thru the process with the software from start to finish. Install it all. Then use the software the run the printer. See if this helps. If it doesn't unplug the USB cable for a bit and then with everything on computer and printer plug the USB cable back in and wait for a bit and watch to see if your computer recognizes the printer.
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Solution #3
posted on Jan 12, 2007
Apprenticewrong, dugiehowsa.
i have exactly the same problem and have not found a fix. the USB port is fine, have connected five other things to it. The usb cable is fine, have connected other things through it.
The printer does not 'ding' when plugged into the PC, does not show in Device Manager, even when manually adding the printer.
All this happened one day out of nowhere. No new software, no viruses, nothing at all. Halfway through printing a page, it spat the page out, made the disconnecting noise, and nothing will make it work.
To add insult to injury, we thought that the 5 month old printer was just dead (IP5200). The printer was replaced by Canon with a new one, IP5300, and NOTHING will make it work. I've even reinstalled Windows overnight, with a full format, and it will simply not work.
If anyone has an answer, please let me know.
i have exactly the same problem and have not found a fix. the USB port is fine, have connected five other things to it. The usb cable is fine, have connected other things through it.
The printer does not 'ding' when plugged into the PC, does not show in Device Manager, even when manually adding the printer.
All this happened one day out of nowhere. No new software, no viruses, nothing at all. Halfway through printing a page, it spat the page out, made the disconnecting noise, and nothing will make it work.
To add insult to injury, we thought that the 5 month old printer was just dead (IP5200). The printer was replaced by Canon with a new one, IP5300, and NOTHING will make it work. I've even reinstalled Windows overnight, with a full format, and it will simply not work.
If anyone has an answer, please let me know.
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