Loaded fresh driver onto my Microsoft XP system and anything I scan comes out blank. I've tried different settings (full auto, professional with different scan "densities") all to no avail. Anyone experience this and have a solution?? Thank you.
After so many year with the same problem, I have tried almost everything, and finally found this may related with static electricity in the scanner. My solution now is that whenever I meet this problem, I make a towel wet and squeeze out the dripping water, and then cover the scanner for sometime, maybe one hour or more. After that, the scanner can work mostly. I'm not an expert on circuit, hope someone else can find out the component responsible for this, and finally solve this problem.
I just had this problem too I followed everybody's advice.
It worked... but I think the real culprit had to do with a short in the wiring between the top and bottom parts of the scanner.
I switched the usb and that didnt work and it was worse...the software didnt recognize the scanner at all after that so I pressed the usb cable in snugly...which I already had done before...this time I pressed the other cables, one inside the lid, and one inside the bottom scanner(so it forced their connection even more????who knows why this might work) between the lid and scanner and tried to preview with the epson software and IT WORKED!!!!
My guess is there is some kind of weird short occuring in the connection wiring...that must occur eventually after opening and closing the scanner so many times...
So the software was seeing the scanner when this problem started...but not creating a picture.
I downloaded the latest driver didnt make a difference...
I restarted scanner & computer.& reconnect USB.blah blah - all those newbie IT tech tricks...didnt work..
I replaced the USB cable with another cable...didnt have any effect...
it wasnt until I started pressing the wirings that connect the two parts of the scanner together did the thing start to act normal.
that was it...the last solution based on HAIL MARY THEORY WORKED... ....I love computers...
finally I tried the old usb cable...and that works now...so now I know it wasnt the USB cable!!!
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Connect the scanner to a different computer.
If you get the same result, then the scanner is "dead".
It's moving the scanning-head, but not detecting (or not transmitting) any "non-base-line" information.
Either that, or you have changed the CONTRAST and/or BRIGHTNESS settings to "wash-out" the image -- like looking at a "cream" coloured piece of paper in bright sunlight -- it may look "white".
Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)
If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).
The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.
I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.
Cindy Wells (who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)
IF you are using CapturePerfect 3. version, you can select "Auto detection" for page size, and under 'more' select 'image size' instead of guide plate. Also you may have to select option '1' under user code U10 in case you want to scan pages over 17 inches long. (Press Newfile and Countonly simultaneously, press 'newfile' till you get U10, press 'countonly' and select 1. This will enable scanning upto 1 meter long).
CP3 has "Skip Blank page option", this helps you to automatically delete blank pages on the back side and scan only those with data.
S. Mohan, Chennai, India
I lost the CD of the hp jst scanner 6200c, but i down loaded the program on line. However, when I scan nothing appears on the screen and the scanner makes a lot of noise. The light does go on on the scanner but it doesnt scan i get a blank
Scanning is possible in 'Text' mode and 'Picture' Mode. In text mode, which is simple 'Black & White", this can happen, particulalrly if the text is in color. Either you increase the contrast settings or scan the document in Grey/color and convert it to B&W using the software. By this you need not check if there is output!. ( I am assuming that otherwise the scanner is performing okay). File size in B&W is very small as compared to Grey/color.
First thing to do is un install and reinstall the software.
Then consider - what other software could be running the could conflict[A graphics program for example]is to try another software for scanning if available.
The other thing to consider is the age of the scanner- if it is from the DOS era-95/8/ME- then it will like as not not run- there is a firmware problem.
Scanners have a controller chip - DOS era devices are looking for DOS commands - and they are getting NTFS commands- various makers like Microtek tried driver fudges- but they did not work.
It has to be a NTFS scanner for NTFS commands.