Question about Sony Cyber-shot DSC-W55 Digital Camera

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Lens pops in and out

My camera turns on says access, turns on...the lens pops in and out...says power on and off.

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  • 74 Answers

Hi there
turn on and gently take the end of the lense pul it toward you and twist left to right a few times, be gantle dont make it pop you may however here it click. then turn camera off and on again and the problem should be solved.

Posted on Oct 31, 2008

6 Suggested Answers

  • 74 Answers

SOURCE: the lens does not stop popping in and out plus it says to turn off and on again

hi there
turn camera on, gently take hold of the end of the lense and pull toward you twisting it a few times, be gentle dont make it pop, you may howeveer hear it click. then turn off and on again the problem should be solved.

Posted on Oct 31, 2008

  • 256 Answers

SOURCE: Lens Error. Restart Camera. Camera gives this error message and then shuts off. I can't access photos or function buttons. What can I do?

Press the "MENU" button and navigate to the reset command and reset the camera. That may get the camera to function properly.

Posted on Jun 13, 2009

  • 136 Answers

SOURCE: turn the camera on, len opens up, camera make beeps

there is a problem with the lense motor. consult a good camera mechanic

Posted on Sep 20, 2009

Testimonial: "I will check have this checked out"

BillB-SA
  • 2761 Answers

SOURCE: turn on camera,lens pops out,goes in/out focus reads lens error

If the camera has recently been dropped you may have lens damage that is preventing it from powering up. If it hasn't been dropped your problem may be due to weak/worn out batteries or corrosion on the battery contacts inside the camera which can prevent the full power of the batteries from flowing into the camera. Try this free fix before you do anything else: remove the batteries and wipe the camera contacts firmly with a dry cloth (heavy corrosion may require cleaning with a wire brush, steel wool, or sandpaper). Remove any residue that may have fallen into the battery compartment during cleaning, then wipe both ends of the batteries and place them back in the camera and give them a full charge (assuming that you are using rechargeable batteries). This cleaning clears the problem about 90% of the time. If it doesn't work for you, your batteries may need to be replaced or the camera may have a problem that requires professional repair.

Posted on Dec 15, 2009

  • 58 Answers

SOURCE: When starting the camera, I get a black screen

I'll forward a link to a page where you can view the information to troubleshoot this issue.
Please click on the link to view the troubleshooting steps then follow all the steps and check if that helps.

http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=C267279&sliceId=1&docTypeID=DT_KNOWLEDGEARTICLES_1_1&dialogID=91374015&stateId=1%200%2091370630
Thank you!

Posted on Mar 23, 2010

  • 11967 Answers

SOURCE: Lens stuck when I power on my Olympus Camedia C4000

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Jul 09, 2010

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I turned off my camera (Canon powershot G9). After 2 seconds i turned it back on the lens popped out but the camera wouldnt turn on. Now the lens is still popped out, wont go back in. I tried recharging...


hi would you tell me more about condition? does it power on, do you see back of lcd any message, if power on, then you have lens unit is defective. no power at all, then you have either power control pcd(dc/dc convoertor) or main pcb. If main fail, then you have to send canon factory. but lens unit or power pcb problem can solve in your local repair shop. They would chage you around $65 to 165 depend on what they really want to charge. Thanks and best regard!

May 23, 2011 | Canon PowerShot G9 Digital Camera

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" " lens pops in & out twice & the screen says access then screen says turn power off and on again. Sony Cybershot dsc w55


this problum is related with optic zoom lenz assy its not work propally so thats why screen shows access problum pleae go to your nearst sony service centre & fix the problum or repair optic zoom assy

Feb 05, 2010 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

Lens pops in & out twice & the screen says access then screen says turn power off and on again.


please follow the photos. location which may have damaged/ scan your memory card then try/ reset your camera.


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Thanks, i am waiting for your feed back & if you satisfied then thumps me please.

Feb 01, 2010 | Sony Cyber-shot DSC-W55 Digital Camera

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Lens Error. Restart Camera. Camera gives this error message and then shuts off. I can't access photos or function buttons. What can I do?


Press the "MENU" button and navigate to the reset command and reset the camera. That may get the camera to function properly.

May 10, 2009 | Canon PowerShot SD1000 Digital Camera

1 Answer

"Access? & ?Turn the power off and on again? keep appearing


Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance.

Regards
Andrea

Mar 04, 2009 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

My camera is saying to 'turn the power off and on again'


Lens mechanism is damaged in your camera. Does lens pops out and in your camera? If yes, try to tapp it while lens pops out.

Jun 21, 2008 | Sony Cyber-shot DSC-W30 Digital Camera

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Sony cybershot 4.1 megapixels mpegmovie vx dsc-s90


Yeah, try to tapp the lens assembly with finger when it keeps going in and out.

May 05, 2008 | Sony Cyber-shot DSC-W55 Digital Camera

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Lens gone crazy pops in and out repeatedly


sounds dumb, i've had similar issues when accidentally taking the memory card when the camera is powering up or down. have you tried to reset the camera with/without memory card?

Jan 07, 2008 | Sony Cyber-shot DSC-W50 Digital Camera

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ok guys, I was getting the same "Access" black screen on my dcsn2. I would turn it on and the lens would pop in and out I would get the black screen with the "Access" on it. What worked for me was the following:

As the lens came out i grabbed and pulled while it was fully extended

The "Access" screen disappeared and my camera was back to normal.
hope this works for u guys! :-)

Sep 09, 2007 | Sony Cyber-shot DSC-N2 Digital Camera

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So frustrating. Turn off and Turn on again.


There are two possible defective parts on your camera, is the lens cover will open upon power on? if yes, then lens cover motor is OK. if not its defective. Assumming, lens cover is OK, does lens assy pop-out upon power on? If not then, lens assy is defective, replace it. Thanks

Sep 06, 2007 | Sony Cyber-Shot DSC-S40 Digital Camera

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