Question about HP 1020 Plain Paper Thermal transfer Fax

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Hp printer 1020

When I print something out . The ink wrting is unable to read. I put a new tone ink cartridge inside the fax machine. Is their a way to solve this problem. ASAP!

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Re: hp printer 1020

Hello FixYa User,

If you are using thermal paper, Turn the roll upside down (I had the same problem).

If you don't use thermal paper please ring HP on 1 300 888 423 they will tell you whats wrong for free, If the Facsimale is faulty and is under warreanty they will fix it.

Hope this helps!

Posted on Jan 29, 2008

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Black cartridge problem device documentation. HP Officejet 4500

This type of HP 901 ink cartridge error ("Refer to Device Documentation", etc.) condition is likely an internal micro-electronic failure inside the HP 901 (or 901XL) black ink cartridge. These failures typically occur due to natural degradation of internal micro-electronics over time and can occur with brand new ink cartridges.

To confirm root cause and check the internal electrical condition of both black and color ink cartridges, please execute the 'Tap 41' cartridge's electrical diagnostic test below (refer to procedure B).

CAUTION: Be advised, the use of remanufactured ink cartridges is considered somewhat unreliable since the cartridges are already on their 3rd life when purchased new (off the internet or at select retailer stores). As well, the use of compatible/clone cartridges (i.e. sold thru the internet from China) are known to be problematic and may cause printer errors.

NOTE 1: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the 'Tap 41/43' diagnostic test report can yield this information.


A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding:

B. Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test. Refer to 2nd video procedure at the following link on how to activate and read the service test:

a. Load Letter/A4-size paper into paper feed tray.
b. If any lights are blinking, first press Cancel to attempt to clear.
c. Press the * and # keys simultaneously.
d. Enter 124 at keypad. The 'Underware' menu should be displayed.
e. Use the arrow keys to navigate to the System Menu. Select Ok.
f. Use the arrow keys to navigate to the 'print-mech tap test'. Select Ok. Printer screen should display "code = 0".
g. Use the arrow keys to enter "code = 41" (or just enter 41 on keypad). Select Ok. The Tap 41 diagnostic test pattern prints.

--- Providing the HP 901 (or 901XL) color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health - the printer will attempt to print the diagnostic test print). A good HP 901 color cartridge should display 1248 good nozzles, while a good HP 901/901XL black ink cartridge should show 336 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to 2nd video on how to read the diagnostic test print:

---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.

For more diagnostic tests and error bypass procedures, please visit the Inkjet411 support center:

Hopefully this helps....

Sep 12, 2013 | HP Officejet 4500 All-in-One -...

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My hp photosmart 5514 won't print. I put in new ink-black and color- and it goes through the motions, but the page is empty

I just had this exact problem on my HP 5514. Black won't print after running out of black ink. New cartridge no good.
I tried everything-no good. I suspected the pinholes in the printhead were clogged with dried ink because I didn't change cartridge in time.
The fix that worked perfectly was when I hacksaw top off old black cartridge & removed all foam wicks so now I had a funnel(can see clear thru). I installed the cartridge & filled it with alcohol, printed page & did head clean; then printed few more pages. Problem cleared almost immediately. I then soaked up extra alcohol inside cartridge with paper towel. Removed modified cartridge & installed good one. I guess this could be done for colors as well. I don't know if this is a proper procedure, but it sure worked well for me.

Oct 05, 2012 | HP Photosmart 5514 e-All-in-One -...

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I have an HP 2140 fax purchased one year ago. I have never replaced the catridge and have used the fax about once a month. Today I am trying to copy and it won't print. I cleaned the nozzle and still...

New cartridge wouldnt print but sounded like it was printing. You can check ink levels clean or align cartridge by pushing menu then tools. I cleaned contact points w qtip and alcohol. What seemed to work is putting alcohol on cartridge where ink is released and putting back into machine wet did this three times first time little dots of ink then a faint print and now it is printing must have been dried ink further then I could access.

Apr 12, 2011 | HEWLETT-PACKARD HP 2140 Fax

1 Answer

Machine cannot read new ink cartridge, is frozen

Is the ink cart a third party? if so replace with orgnial manufacture cart

Apr 25, 2010 | HP 920 Plain Paper Fax

2 Answers

My HP 640 will not print. Ran the test, no print.

If these are new cartridges, make sure you removed all of the protective plastic wrap that comes when packaged.  usually its red , yellow or orange plastic tab that should be removed.
If these are not new cartridges, you may need to try another set. 
Try running the head cleaning utility under the printer utilities options HP is very good at having this utility available to trouble shoot most common problems.  If you don't have this utility, try updating your printer driver. (basically uninstall the printer and download the driver from the HP website, and reinstall the printer using the latest driver).
Hope this helps..

Mar 07, 2009 | HP 640 Inkjet Fax Machine

1 Answer

Not Printing?

Buy a GENUINE HP ink cartridge. I think your cartridge is dried up.

Dec 19, 2008 | HP 1040 Plain Paper Inkjet Fax

1 Answer

How can I get the fax and copy to print clearly?

Still sounds like a bad ink cartridge, try cleaning the bottom of the cartridge with a Kleenex and soapy water. Dry it off real good.

Look where the cartridge sits and clean the same way.

Ink jets are dead technology.

Nov 11, 2008 | HP 640 Inkjet Fax Machine

1 Answer

No dial tone/message window says printing

Use Hard Reset to reset machine after power loss. See today's post.

Jul 02, 2008 | HP 1020 Plain Paper Thermal transfer Fax

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