Question about Epson Perfection 3490 Flatbed Scanner

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Program won't completely install

I've tried seven ways to Sunday to install the creativity suite for this scanner. The "Attach to Email" part installs correctly, but the other three utilities get a "component transfer error". I've tried completely uninstalling the program, but the Attach to email part will not completely uninstall either using uninstall, Add/remove programs or deleting from registry. Status bar goes halfway across then just disappears.
Attached are screen shots of error messages on installation.
I've contacted Epson and all they say is reinstall my operating system. Running Windows xp home, Dell Dimension 8200, connected via usb. I am owner/administrator (the ONLY one) since build date June 2002.
I've looked all over the net for a solution but have found nothing as to the cause or solution.
Help?

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What i can suggest is that you download the latest drivers from the epson website,also check if your operating system is uptodate with the latest patches and updates..
see if this helps:
One overlooked reason for getting access denied and/or other problems when installing software is the existence of a file that needs to be replaced but can't be due to a read-only attribute. This most often occurs in the %SystemRoot% directory and its' sub-directories. To display the files in your NT directory that have the read-only attribute, type:
dir %systemroot%\*.* /ar /s
You can remove the read-only attribute from a file by using the attrib command. To remove the read-only attribute from all files in the NT directory and sub-directories, type:
attrib -r %systemroot%\*.* /s i the run command..hope it helps!

Posted on Oct 31, 2008

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Posted on Jan 02, 2017

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Sir/Madam

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