Question about Compaq Presario Notebook

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Logon problem with Compaq notebook!

Hi. Last night i tryed to logon and it came up with the reset password option after saying either your password or user name is incorrect. -i am definately entering correct password!But when selecting reset it says "No Drive-this feature requires removable media (either USB Flashdrive or Floppy disk)".(i was told that was in case i backed up my password on them-but i never thought to back up a logon password!)
The only thing i can think that i have done to effect log on was creat a Google Account on my work computer!?-but i woulnt think that could effect a logon.Is there anyway of resetting my password please?!

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  • reception123 Oct 31, 2008

    I do havce a warranty for it but when i called Compaq they said password restting is not under warranty!

  • reception123 Oct 31, 2008

    Thank you for your help!I will call compaq back and quote my serial number-then they can verify me and be able to talk me through the backdoor method!

    I really appreciate your help and so quick too!, Rebecca

  • Glenn Rogers
    Glenn Rogers May 11, 2010

    You want to call Compaq back and ask a tech there to talk you through getting to a desktop where you can reset your password another way. Sorry, can't go into detail as its against our rules to disclose bypassing password challenges no matter what. Compaq can verify who you are and take you through a backdoor method. We cannot verify you own the laptop. Follow me? This is for the protection of the laptop owner, who luckily will be you. Resetting a password may not be covered by a warranty but helping you recover or bypass a password is, as they have the records.

    WV


  • Glenn Rogers
    Glenn Rogers May 11, 2010

    Do you have a warranty in effect or are you the original purchaser?

    Regards,
    Worldvet


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You're welcome, you can rate this now. Good Luck.

Posted on Oct 31, 2008

  • Glenn Rogers
    Glenn Rogers Nov 04, 2008

    If this solved your problem let me know.

    Worldvet


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