Canon Pixma MP500 All-In-One InkJet Printer
Problem for Canon Pixma MP500 All-In-One InkJet Printer

Error message




By angieg on Sep 14, 2006

" "
Every time I turn on the MP500 the screen displays the message "Error 5010". It is brand new and was working fine when I installed it yesterday.

Same Problem

Feb 09, 2009

-   Canon MP600 after about 18 months came up with Error 5010 and will only scan half a page - after the first half it makes a noise suggesting the band to move the scanner across the page is slipping. -   sargota

Nov 22, 2008

-   I Have just bought a MX850, step 3 of the setup when I turn it on, it gives error 5010. I have emailed Cannon, but seriously thinking of returning this product.-   Guest

Jun 04, 2008

-   En la pantalla LCD aparece error 5010-   Guest

Nov 27, 2007

-   error 5010 was there when i took it out of the box. i sent it back to the company and they replaced it. then it worked. now i'm back to the 5010 error again! i'm giving up on this printer, which always seems to need new ink anyway -----   geronimo55

Nov 09, 2007

-   I'm getting a 5010 error code on my just out the box, mp600. Thats the first thing it did when I turned it on. I haven't been able to get past this first installation step.-   Augustus

Solution #1

posted on Sep 14, 2006
Somewhat Helpful)

dugiehowsa

Rank: Wiz 
Rating: 77%, 871 votes
Canon has a decent trouble shooting guide for this model:

http://tinyurl.com/rgu6o

Click on the Step-by-Step Troubleshooting link under Tech Support

Unfortunately for this error code, all it says is this:

Turn the machine off, and remove the power plug from the outlet.
About ten minutes later, plug it in again, and turn the machine on.
If the problem is not resolved, the machine may require servicing. Please contact your local Service Center.

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Solution #2

posted on Oct 02, 2007
Not Rated)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
Mine did the same thing constantly. Had to get a replacement. Service could never fix it.

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