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Network Error CE-02

Im having trouble scanning a document having it send to my desktop. I keep getting the error Network Error (CE-02). Do you have idea how what that error stands for? We have a AR-M355N printer that prints fine but it's not scanning the documents. Error CE-02 keeps coming up. Need HELP!!!!!!!!!!!! PLEASE!!!!!!!!

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There is a Windows Port that is being blocked. First make sure the IP it's scanning to and IP on the machine are the same. disable the firewall. I'm working on narrowing down the port now and will post as soon as I find it.


-Mike

Posted on Nov 25, 2008

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What is Network error (CE 02) thank you


Network Error CE-02 - this is where the machine cannot communicate with the SMTP Gateway / Mail Server for scanning. Check that you have a connection with the network and that you have the correct SMTP I.P address.

If you are using a host name for the mail server make sure that you have configured the DNS entries correctly.

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It means the IP address stored in the copier for the computer you're trying to scan to is old and stale!!! That workstation got its IP refreshed by DHCP and your copier has been left in the dust!

To refresh the workstation's scan profile information in the copier either:
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1) Check that the Network Cable is
inserted properly.
2) Check that the connected network
supports TCP/IP protocol.
3) Check from the Web Page that the
Primary/Secondary E-mail Server
Address or the Destination FTP server/
Desktop PC address are properly set.
4) If the above address is described with
Hostname, check that the DNS server
is properly set.
5) Check that the SMTP server/FTP
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10 Answers

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