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My computer won't let me have access to any of my files. I try to run anti virus programs but nothing is working. The virus is even blocking some websites which may help me remove them. NOTHING IS WORKING. please help

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Describe exactly what happens when you try to access a file.

Posted on Oct 31, 2008

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2 Answers

Can't scan my system. webroot seems to be blocked. I was on the net when my pc suddenly restarted. Since then pc games are wrong colors, I can't reset my pc to an earlier time than the last time I turned...


"...webroot seems to be blocked..." and the other misbehavior are signs of one of the new "AIDS" type viruses (Acquired Immune Deficiency Syndrome). These nasty little beasts are written to disable your anti-virus software.

Fix #1: download rkill.exe to a flash drive on another computer. Insert the flash drive on a USB port on your computer and double-click rkill. If the rkill log shows it has halted a program, that is probably the virus. Now you can update and run webroot.

Fix #2: sometimes the system is too seriously corrupted to get it to run its anti-virus program. In that case, take the hard drive out and install it as a slave drive or secondary drive in another computer after you update the anti-virus software on that computer. Start the antivirus program and tell it to do a full scan on the infected drive. When that is done, you can put it back in the e-Machine.

Some viruses attack components of the operating system and the anti-virus programs disable or remove those components, including copies in the System Restore files. So, just in case you need to do a repair install, while the other computer is scanning the disk, see if you can get your hands on a Windows install CD for your version. Alternatively, if you can get the computer to run in Safe Mode, you can go through the virus scan log on the computer used to do repairs to see what system files were affected. Copy the ones from the other system to your flash drive and put them in the corresponding location on the e-Machine (note: both systems must have the same version of Windows, e.g , XP Service Pack 3, for this file replacement scheme to work).

Mar 11, 2011 | E-Machines eMachines Desktop PC

Tip

Quick Fix for most FAKE Anti-Virus infections.


Note: Get a pad of paper as you will need to write down a few file names.

1. Identify the fake Anti-Virus program.
This is simple just look at the name and icon of the program claiming to be an anti-virus. This should not be hard because they are constantly informing you of fake infections and automatically running scans. After you know which program is bothering you click the start menu or if you can access your desktop find the fake AV programs icon. Once you find the icon on your start menu or desktop right-click and go to properties. Now write down the name .exe file.

2. Deleting the virus
First of all restart your computer in safe-mode. You can do this by either restarting your computer and repeatedly pressing the F8 key until the safe mode screen appears. Or you can click start menu>run type msconfig and hit enter. Click the BOOT.INI tab then put a check next to /SAFEBOOT. Click Ok and then Restart. Once your computer is in safe-mode click START>RUN. Type regedit and hit enter. Press Ctrl+F so that we can search for the fake AV. Remember that file name you wrote down earlier type that into the find box and hit enter. Right click on and delete any registry entries associates with that file. This will prevent the fake AV from trying to run the next time you start your computer. After you have found every entry tied to that filename type in the actual name of the fake AV ex. Anti-Virus 2009. Do the same thing as you did with the filename delete any and all entries associated with the name of that AV.
After this is completed close the registry. Click START>RUN type msconfig. Go to both the Startup tab and the Services tab and look for any entries that have the name of the fake av program or the filename you wrote down. Un-check any you find. Now close the configuration panel. Click START>SEARCH>FOR FILES OR FOLDERS... type in the name of the file you wrote down and hit enter delete any of the files you find with that name. Also if any of the files are in a folder named what the AV is delete those entire folders. DONT delete your system32 folder or anyfolder found in your C:\Windows directory unless you know for 100% that its only contents are files associated with fake AntiVirus Program. If you are unable to delete the file ex. it gives you an error message saying its already running restart your computer again in safe mode and try deleting it again. After that is complete and you booted your computer in safe mode using the msconfig method click START>RUN type msconfig goto the BOOT.INI tab and un-check /SAFEBOOT if not just restart your computer.

After those steps are completed the fake Anti-Virus program should not be bothering you anymore. Remember this is only a quick fix so that you can at least use your computer to run an anti-spyware\malware\virus program and this is highly recommended as its likely you have more infections.

on Dec 06, 2009 | PC Desktops

3 Answers

Internet viruse


Use McAfee anti-virus software it will block all the virus in the internet as well as your computer.


Nov 05, 2010 | Microsoft PC Desktops

1 Answer

Okay, i believe that my computer is infected by the "Vista Security" virus. every site I have visited said to use system recovery or an anti-virus, i cannot afford an anti-virus and the system recovery...


Hello
AVG is a free anti virus

Panda cloud is also free

You could also run a windows defender scan.

Try cleaning your internet files and deleting the history.

Mar 22, 2010 | HP Compaq Presario SR2013WM (RE468AA#ABA)...

3 Answers

Got virus av guru, how do i remove it?


Hi

I know the last soluation will not have heklped as the av guru stops you from opening anything even IE so here is what u do.

Turn off your Computer!

Re boot and as oon as you get the start box appearing click on it,
Click All Programs
Accesories
System Tools
System Restore

The system will shut down automatically and resotore will start.
Leave this to run select a dtae 24 hours before you got virus and all will be well.

Trust me I had it early this week .

Once done run anti virus software, Spyware, Reg cleaner and Defrag

This will sort it completely.

NOTE:- You do have to be very quick with starting resore OR virus wil stop you opening anything.

Get back to me if u need anything else.

Mar 04, 2010 | HP PC Desktops

3 Answers

Antivirus protection scan


It *WILL* install a virus if you allow it to. Sometimes these programs make it very difficult to NOT download their ****. It's telling you to download something in the hopes that you WILL accept the download.

***Do NOT download anything that you do not WANT to download. ***

Anytime you get to a website like this, make a note of it to never visit it again. Anytime you want to download something, make SURE it is what you want and nothing more. At the end of the day, it is NOT worth risk. The wrong decision could ruin your computer, lose your files, misdirect your websearches, slow your internet connection, among some of the results. The internet can be a very dangerous place.

Better to err on the side of caution.

Hope this helps.

P.S. Do an antivirus update and run a scan at LEAST once a week. Even the safest websites can put **** on your computer.

Jan 13, 2010 | PC Desktops

1 Answer

My Acer X1200 has a virus, I can't access Windows


Step One.

If your computer is still on, attempt the three finger salute to restart your computer, that is ctl, alt, delete at the same time, which will pop up a window showing you the running programs. Then go into safe mode to access your anti virus program and save info, or just re-install your software system if there is nothing you need to save.

Or:
A hard shut down can also be done.

Boot into your system in safe mode after that.

If none of that works give more detail as to what is going on.

Oct 16, 2009 | Acer Aspire X1200-B1601A PC Desktop

2 Answers

I have a virus and stmanteec antivirus notification keeps popping up on my screen: What can I do??? Help Scan type: Auto-Protect Scan Event: Threat Found! Threat: Trojan.Zlob File: ...


If you have a virus you can not delete or if your system will not boot up correctly and you suspect a virus is the problem, a recommended solution is to start your computer in safe mode and run a virus scan. By running your computer in safe mode, non-essential processes do not start and non-core components are disabled. In other words, only the minimum necessary programs will load. Tough to remove viruses, spyware and other malware usually have no chance to run and disrupt your system and can more easily be removed.
**To run a virus scan in safe mode, you must have active anti virus software installed on your computer.
To run a virus scan in safe mode, follow these steps:
  1. If your computer is on, shut it down
  2. Power on your computer
  3. Immediately after you power on your computer, repeatedly press the [F8] key (about once per second)
  4. In the Windows Advanced Options Menu screen, use the arrows to select Safe Mode and presss [Enter]
  5. Select your current operating system and press [Enter]
  6. Select the user you would like to login under (if applicable)
  7. When your system finishes booting, click the Start button on your task bar
  8. Move your cursor over All Programs and navigate to your anti virus program
  9. Click on your antiv virus program to run it and follow the anti virus program’s normal steps to run a virus scan
  10. After the virus scan is complete, Delete all detected viruses
  11. Close out of your anti virus software
  12. Restart your computer (it should start in normal mode)

Nov 17, 2008 | PC Desktops

1 Answer

2009 anti virus program keeps on poping on the computer screen. It's massing up my software.


Hi nhnvk,

Hope you have anti-virus and anti-spyware programs If so, boot your computer to "Safe" mode with networking. Update your anti-virus and anti-spyware programs. Then run the programs either one at a time or simultaneously (tip: run both programs twice). If this does not work, then the next best thing to do is to reformat your hard drive and re-install all your programs. Of course you'll need to back up all your pertinent files.

Good luck and thank you.

Jul 22, 2008 | PC Desktops

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