Question about Arris SURFboard SBG900 Wireless Router (DHSBG900)

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Wireless Doesn't Work - No light.

Purchased this modem and every light is doing what it's suppose to do but the wireless. It has never lit up, yellow or green. I tried to connect my cell phone (tmobile shadow), but it cannot pick it up. Is there anyway to fix it? or I get a dud.

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  • 87 Answers

If someone else setup the router for you they may have turned off the wireless. If you can connect via ethernet use the web based configuration utility to turn it back on.

The intial setup is as follows in the manual:

To provide an initial wireless connection to your network and the Internet:
1 Connect the SBG900 to the cable TV system as described in Section A.
2 On each wireless client computer, install the wireless adapter hardware and
driver software according to the manufacturer's instructions.
3 On each wireless client computer, set up a wireless adapter profile to
“connect” the client to the SBG900. The procedure depends on your
wireless adapter and computer operating system.
In your initial profile, use the SBG900 default wireless Network Name
(ESSID) motorola (case-sensitive).
Your computers are connected but not secure.
The default SBG900 settings provide no wireless security. After
your wireless LAN is operational, be sure to enable security as
described in “Setting Up the Wireless LAN” in the SBG900
User Guide
.

Posted on Oct 30, 2008

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