Question about Jenn-Air JMC7000 Microwave Oven

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Replacing a Jenn-Air Microwave Oven

I'm trying to find a replacement for a Jenn-Air microwave model M170B. It is a built-in "microwave over wall oven" unit. I called Jenn-Air and they told me I had to replace the whole unit. the oven is fine but the microwave has gotten old. Has anyone tried to replace this model microwave and what model did you use?

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  • Anonymous Nov 01, 2008

    I have the same problem!

  • Barb21 Jan 05, 2009

    I have the same problem. We went to Lowe's where they gave us the number for Whirlpool: 1-800-442-1111. Evidently Whirlpool now owns Jenn Air?. I plan to call them. Lowes said the price for the entire micro wave oven and oven unit is $1800!! We can buy a microwave oven for $100

  • kate george Jan 12, 2009

    I have the same unit. My $3 broken button is turning into a very expensive dilema. Since the model is discontinued, so are the parts. Were you able to find something the exact size to fit in the cut out? Otherwise, the trim kit won't work and it sounds like it's neccessary to replace our perfectly fine oven below as well.

  • Anonymous Jan 17, 2009

    I have the same problem and apparently there is no replacement for this model.

  • kseshadr Apr 18, 2009

    I called Whirlpool - they couldn't find a replacement. The dimensions to fit in the trim are 22" (width) by 14 1/4 height

    That is pretty sad that they now expect you to buy a new mw/oven combination!


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4 Suggested Answers

MicrowaveSvc
  • 8820 Answers

SOURCE: Jenn-Air JMC7000 Microwave Stopped working

So it's dead? (No display, no inside lights, no beeps?)

A microwave can be dead for many reasons.

If it goes dead for a while during or after cooking then comes back on, the magnetron is probably overheating and causing the thermostat to open. When it cools, it closes the circuit and allows power through again.

If it's random, it may be a bad connection, usually on the control board or fuse holder.

If it went dead almost immediately after pressing the Start pad, that's usually a shorted high-voltage capacitor.

If it went dead a few seconds after pressing the Start pad, that's usually a failing high-voltage transformer.

If the fuse is good, it may be an open thermostat or thermal cutout on or near the magnetron or on top of the cavity / body of the oven.

If you or a friend decide to look into it, we have critical safety information and disassembly information at our site, linked here on Fixya: http://tinyurl.com/yzjozk

You can find helpful exploded view diagrams and order parts by entering your full model number here: http://tinyurl.com/gv383

Please write back with more details if you need further help.

We appreciate your thoughtful rating of our answer.

Posted on Nov 18, 2007

MicrowaveSvc
  • 8820 Answers

SOURCE: Removing a built in Jenn-Air Microwave from it cabinet...

First of all, what are the symptoms? Please reply back and I'll be happy to share my thoughts.

Many parts can be accessed without removing the oven from the wall by just removing the control panel.

You need to be sure the cord is unplugged, then you remove the vent grille that runs across the top.

Then you'll see a screw holding the control panel in place. Once that screw is out, you can lift out and out carefully to separate the control panel form the chassis.

If you pull any wires off the control panel, mark and/or photograph them first to be sure you get them ALL back in the right place.

There may also be a "mini-manual" hidden inside the unit behind the control panel, which is very helpful when troubleshooting.

Before you start, we have *critical* safety & disassembly info at our site. You'll find a link to our site in our listing here on FixYa: http://tinyurl.com/yzjozk

While they don't have their installation instructions online, the owner's manual is online here.

We're happy to help and we appreciate your thoughtful rating of our answer.

Posted on Mar 31, 2008

tiway1
  • 100 Answers

SOURCE: home warranty company saying JennAir M166 built in microwave isn't a true built in

Bottom line is... Home warranty companies will do anything possible to wriggle out of paying for something. (Especially if it's American Home Shield).

I'd suggest offering to fax / email photos and the front cover of your owners manual. Your model is 100% considered a built in unit and they are lying to you and trying to cheat you if they say otherwise.

Posted on Aug 24, 2008

  • 4088 Answers

SOURCE: HOW TO REPLACE BLOWN FUSE

Look for a reset button on the back--push to reset. If trips again, unit has probable short.

Posted on Jul 12, 2009

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Accessing the oven cavity thermostat for testing and possible replacement will require you to remove the oven from the wall and take off the outer cover.

If so, the installation instructions are very handy, and it's best to have two people since the microwave can be heavy and awkward.

You can download Jenn-Air (Whirlpool) owner's manuals and installation instructions here.

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Of course, getting to the reset button is your only challenge. You need to pull the microwave and oven out of the wall/cabinetry in order to get to it. The unit is heavy so you will need help. Or, call a certified repairman and they should be able to do this for you in 30 minutes or less so the service call should not run you more than @$85 if it is no longer under warranty.

I would also suggest you contact Jenn-Air to complain about this issue and seek reimbursement from them if necessary.

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