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All the bulbs in a section of lights are connected in series, meaning one after the other, like links in a chain. If one bulb goes out the chain is broken and that section goes out. All modern light sets have bulbs which have a built-in feature called a shunt. The shunt in the bulb is supposed to short out if the bulb filament burns out. The advertising wording would be something like 'if one bulb burns out, the others stay lit'. It usually works, but there are limits. Sometimes the shunt in the burned-out bulb fails to work and the chain remains broken. You have to find the bad bulb and replace it. Also, every time a bulb burns out, if the shunt is working and the other bulbs stay on, the power to each remaining lit bulb increases. This puts a strain on the remaining bulbs, which is why you should always replace burned out bulbs as soon as you discover them. If you don't and more bulbs in the same section burn out, you can reach a point where there's too much power for the remaining bulbs to handle, and all (or at least many) of the remaining bulbs will burn out, necessitating a replacement of the string.
call or write the manufacturer and or go on line (look on the toy and see serial # and email/1-800 # and proceed from there? Or where did you buy it? Go to toys r us and ask And, or go there open the box, and ask if they will let you copy them? I am sure you can get the instructions, and or tech support thru the company though? Good luck!
The light bulb is soldiered in. However, if you unsolder the bulb you can order one off the internet and soldier it in. Pay close attention to which wire is soldiered to the bottom and which wire is soldiered more on the side of the light bulb. This is the only way to replace this light bulb.
Possible problems causing this are corroded wires (batteries left in too long), and pinched or worn wires. To remove controls, use flathead screwdriver or butter knife, and lift out two bottom tabs - then lift and pull gently towards you to remove top tab.
Grey wires leading to mobile can easily get squished and sever, or worn through. I had to solder 2x grey wires that were severed. Lights are LED so very little chance of them all burning out.
I had the same problem but the Geosafari Know it All is made by Educational Insights. I went to their website and sent an email asking if they might have the manual. Within a few hours they had sent me an email with the instruction manual attached in PDF form.