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Gateway laptop.. The laptop will boot and in about 20 seconds..it freezes. I tried "recovery" .. but it asks for DISK 2 to be inserted.. but it only has "1 of 1" disk. Therefore, I can't "recover"..

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  • VisorVik Nov 01, 2008

    Yes.. I used Safe Mode.. to delete any and all

    pictures and music files.

    Even tried to "recover" while in safe mode..

    I should also mention that there was a window that

    popped after booting called "QTTASK.EXE"

    I have since found out that this is a virus..

    (that's the result of a google search)..



    I went in and deleted QUICK TIME..

    the window disappeared.. but the problem of freezing

    still exists..



    Any ideas on what to do from here?



    Thanks for any and all advice!





  • VisorVik Nov 01, 2008

    No printer connected to the laptop with the problems..

  • VisorVik Nov 02, 2008

    That worked! computer is working..



    I have one more question, however!



    I suppose that when I tried the system "recovery".. (more than once..since it didn't work the first time or two)

    I filled up DRIVE D.. (recovery drive on this Gateway)

    I get a warning that there is low disk space in this drive..



    what do I do? do I delete some files??

    if so, which ones??

    or just leave it alone??



    For the time being, the computer is working fine..

    THANK YOU!

  • VisorVik Nov 02, 2008

    One other comment..

    I couldn't download the SUPERANTISPYWARE..

    it says that "system administrator has set policies to prevent this installation "



    but, I guess it doesn't matter as long as it's working???

  • VisorVik Nov 04, 2008

    it's a home computer..

  • VisorVik Nov 04, 2008

    Yes.. that's right. So, there must be a block that I put on there and don't even realize it..

    ???

  • msmaniac May 11, 2010

    Have you tried logging in through the Safe mode?



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  • 275 Answers

Do u have a usb printer connected?

Posted on Nov 01, 2008

  • 1 more comment 
  • Ali Khambati
    Ali Khambati Nov 02, 2008

    of u have a high speed connection go in to the safe mode with networking and go to www.gur.in and download three softwares and run them in the same sequence they are located on the download section and they are free

    1) malaware bytes

    2) dial a fix

    3) superantispyware

    and than make sure u remove the infections found in malware bytes and superantispyware ....

    the deleted option is located in the softwares itself

    and than restart the system

    and also after this u get any kind of msg run the ccleaner also

    before running these softwares run the msconfig and disable all the start up items and than restart the system and when the system restarts it will give a popup and it will have an option " do not show this msg again " put a chk mark on that

  • Ali Khambati
    Ali Khambati Nov 04, 2008

    thats nice to know that the system is working correctly

    but i am more concerned about the superantispyware not being downloaded

    are u using a system in office or home ?

  • Ali Khambati
    Ali Khambati Nov 04, 2008

    and u are the admin user right ?

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Notes: You need a Windows 7 Password Reset disk. If you don't have created it before, you should use the Windows Password Recovery Tool to burn a reset CD/DVD or USB flash drive.
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