Had 570UZ for 2 weeks and "ZOOM ERROR" occured. Seemed hopeless. Changed batteries several times, bought new Alkaline. No change. Finally decided that it is probably a connector problem. Turned Camera Off. Held Camera by the lense barrel. Held palm of other hand and thrust the back of the camera ( LCD side) into the other hand. The idea being to jostle the camera contents without cracking the LCD. Did this a couple of times, turned camera on and it works fine. At least for this evening. At least for now it seems like a classic component connector problem somewhere inside the camera.
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Are you receiving an error on the LCD screen such as "Lens Error" ? If so, this camera is defective and needs to be returned to Canon or an authorized dealer for repair.
If you are not receiving any error messages, does the camera have power (turn on and off) and still not zoom? If this is the case it would also be very unusual without an error message. Either way, you are still looking at a repair for this product.
Typically, a Powershot camera of this age would cost over $100.00 to repair at most facilities. You would be better off purchasing a brand new camera (with more megapixels and features) for around the same price as a repair.
a "zoom error" message is not something that you will be able to fix. This error indicates a system failure (apparently your lens is damaged, since it will not retract) and requires the
camera to be sent in for servicing and repair.
You may find it more cost effective to purchase a new camera as opposed to the repair price on your current camera.
The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the
probability is that you will have to get it fixed by a professional.
these at own risk as it may further damage the camera.
try connecting your ac adapter or usb cable.
Try holding the
shutter button while switching on the camera.
Look at the lens ,
and if some of the lens 'circles' is misaligned or not concentric then
try wiggling it (while holding camera lens down).
pushing or pulling the lens when it extends but this is risky as it may
cause the lens barrel to slip out of its guidance system.
way to do this is to place the camera lens down on a hard surface and
then power it up. Be sure to use a soft cloth or something similar as to
not scratch your lens or casing. Let the lens push the camera up and
down a few times and sometimes the little resistance provided by the
camera is enough to get things going again.
Try hitting your
camera near the lens on the body with the soft tissue on the palm of
Other than that , I would take the camera to a repair centre for a evaluation to see if it would cost more to repair than to
replace the camera.
If it is still under warranty I would suggest
you take it in before trying any of these steps and remove any
off-brand batteries or accessories as some stores are really fussy about
warranty repairs on camera's with non-brand accessories.
It seems the mechanism has been damaged or is faulty is someway. The devices are very fragile and the slightest knock can send th askew. As it appears to be new - lets assume it is a faulty camera and return it to vendor