Question about Creative Labs Zen Digital Media Player

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It is frozen and nothing works

It was on and suddenly the screen went black but the zen was still on. I tried everything resetting it, tryed to turn it off. even tried to get the format menu on by clickong on the play button and the switch-on together. Really dont know what to do. Hope you can help .

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  • swatchick818 Nov 01, 2008

    i was charging it and wen it was fully charged i unpluggd it n tried turnin it on n it went to the main screen and then black...no music playin or anythin ive tryd goin to the menu..pressin play restartin it turnin it off n nuthin worx..its jus frozen

  • ChrisnRose Nov 04, 2008

    My wife and I both bought one and ours both will only go to a black screen with no menu. The blue light on the side turns on but nothing else. We didn't drop them or get them wet or anything else.

  • Anonymous Nov 13, 2008

    Does resetting the Zen erase its memory????

  • angelatho321 Nov 15, 2008

    it has a blank screen and cant turn it off

  • saltirex Nov 26, 2008

    charged it, disconnected it after charging had finished, and wanted to shut it down. just froze with 'shutting down' screen on. couldn't switch off. tried reseting 4 times, every time i switch it back on after resetting, it 'rebuilds' and then freezes again straight after.

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1st- Reset it
2nd- hold play button, and turn it on (enters recovery mode)
3rd- reboot it(doesnt work try 4)
4th-clean up and reboot(doesnt work try 5)
5th- format all and reboot(doesnt work try 6)
6th- reload firmware(make sure you have downloaded the firmware before you do this)

Posted on Nov 07, 2008

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All of you have the same touble may be due to a must need firmware upgrade youll find it on the maufactures website they will give much need help. But when it comes to an mp3 player i prefer a sony walkman.

Posted on Nov 06, 2008

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