What started as an occasional problem is happening all the time. The machine works fine, except the door pops open. We have a large rubber band plus a small block holding it closed for brewing : ) Quite a sight. Is there a part we can order to repair this?
The door and basket holder can be removed once the release button on the outside is removed. The release button is held in place by two catches on the inside. You have to simultaneously press the two catches inward and the button will pop out. Then you can remove the basket holder and door. I cleaned the tracks and guides with a toothbrush and dish soap, dried them and put a few drops of silicone in the tracks, reassembled and zip-a-dee-doo-dah...
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Many folks have reported this, the latching mechanism wears out eventually. We had the problem but discovered that the door on the basket wasn't getting completely closed. Now I make sure it's closed and haven't had any problem since. Hope this solves your issue - if not, keep an eye on yard sales, we picked up two at different times for $5 and now have parts to swap out - not much help for a failed latch though. Glad I never paid full price for it, even though it's a fairly good grinder/brewer.
Hi If you don't have any lights at all, there is a door switch that shuts the machine down when the door is open. Sometimes that switch will pop out of its mount and you will get nothing. You can check if its there by looking at the top back center of the door. There is a pointer arm that pushes the switch in and powers up the machine when the door is closed. When you close the door look at the pointer and see where it enters the machine. See if there is a piece of stainless in the hole. If not that switch has popped out of its mount. Some times you can go in from the steam opening and push it back into place but more than likely you will have to pull the guts out of the body and put it back in. If its there then you might have a power filter that is bad, again inside the guts.
I bought one at a thrift store for $8.00 and it had the same problem. All I did was put some cooking vegetable oil on the open basket door where it stuck, using a q-tip. It has worked great for over a year now.
The spring can be replaced if you can get a new one - however it does take a lot of patience to get it aligned properly. I have purposely disassembled my 500 to clean out the tracks and basket latch and have successfully reassembled. In fact, right now I'm waiting for the coffee to finish to enjoy a fresh cup (although, all be told, at this point I'd rather go grab a beer! ;-) ) The trick with replacing the spring is that it has two different ends - one with a hook that is horizontal to the coil of the spring; the other hook perpendicular to the coil. The horizontal hook goes around the back peg of the latch lever, with this leg being against the bottom side of the lever. The other hook is used to maintain the tension and is placed against the side body of the sliding shelf. When placing the spring into place the angle of separation between the two legs is approximately 15 degrees - note: the legs do NOT overlap (ie, go past each other - they maintain their respective sides). The trick that I learned was to continue to apply downward force on the latch lever, thus forcing the retension peg to be as fully exposed as possible. This reduces the very frustrating occurrence of the spring slipping off the peg when you try to reinstall the cover. BTW, we've had this grinder/brewer for many years and thoroughly enjoy it - except for when the tracks gunk up & the basket spits out in the middle of brewing.....
I periodically take a wet Q-Tip and clean around and inside the "slides" for the brewing basket door, so that it slides in and out easily. (I was amazed what the Q-Tips look like after you do this.)
I think the problem lies in the fact the basket does not go fully back and engage the latch due to the gunk that builds up on the slide. You think you fully closed the door when you feel the resistance of the gunk, but you are only marginally latched - the vibration of the motor pops the door free and VIOLA! coffee-ala'-counter!
I think the gunk comes from very fine ground coffee dust, mixed with water that condenses from the steam that envelops the unit during brewing.
I also clean every surface in the brewing basket area with a wet paper towel,
Are you using the pressurized filter baskets? My 2 1/2-year-old SL70 recently started doing the same thing, and I think I have narrowed the problem down to the filter basket (it works fine with a non-pressurized basket). I've ordered a new pressurized basket. I can't guarantee that this is the answer, but you might try it.
I had that problem a few times. When the door is open and the basket is removed I pushed in and held the release button while I cleaned that little hook area that holds the pop out tray in place. I just used a paper towel and nicely warm water. Works fine afterwords. I try to clean this at least every week.