Question about Maxtor 1 Bay (K01PSCASE) FireWire (IEEE 1394), USB External Drive Case

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Maxtor drive malfunction

I brought my Maxtor drive home to back it up, but when I connected it, the green power light came on but the Firewire connect remained orange/yellow. Does not seem to want to "spin up" so that I can transfer data. Could it be simply (nothing in computers is simple) be a malfunction in the inside wire contact on the firewire connection inside the case? I know is it not the external firewire cable because I did try an alternate 1394 cable and it made no difference.

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  • 4,286 Answers

If it is a standard HDD inside the case then try removing it and fitting it inside a PC as a slave drive. If it works it is probably the circuitry of the housing that is at fault.

Matter of interest, if the HDD has been formatted and used with 64 bit software and the computer you are backing up is using 32 bit or vice-versa, it probably won't work.

Posted on Jun 11, 2017


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Posted on Jan 02, 2017

  • 86 Answers

SOURCE: Maxtor Hard Drive Crashed and want to buy identical drive

Instead of performing surgery on the hard drive, I'd suggest an alternate solution... Download the "Get Data Back" program from; there is a version for drives using the FAT32 format, and a version for drives using the NTFS format, so be sure you download the correct version for your 300GB HDD... GDB can NOT help you if the HDD is PHYSICALLY damaged; the clicking noise you've mentioned COULD mean that the drive is beginning to fail, though you might STILL be able to retrieve the data on the drive with GDB before the drive fails completely... The "Get Data Back" program is FREE to use; you will ONLY have to pay for it AFTER you know if it can retrieve any files for you. It will create a bootable floppy disk that can read ANY functional hard drive, whether or not the drive is detected or recognized by a system BIOS. Again, GDB can NOT read data from a physically defective HDD, but as long as the drive is functional, GDB will show you all the files it CAN retrieve... Once you pay for the program and enter the activation code, GBD will copy any files it has recovered to the new HDD. Keep in mind that GBD works on ANY functional HDD; GDB does NOT require the drive to be recognized by the motherboard BIOS, and does NOT require ANY operating system to be installed on the drive. GDB is self-booting; as long as the drive can spin up without disintegrating, GDB will provide a list of any recoverable files it locates on the drive. GDB works even if the File Allocation Table (for FAT32) or Master File Table (for NTFS) is corrupted or missing, so as long as the drive is readable, you have NOTHING to lose by trying to recover your data with GDB... The website is very informative, and if you have any questions not covered by the FAQ, you can call Runtime and speak to someone in Tech Support (the phone number is listed on the main webpage). If GDB can recover your files, you will be able to copy your data to your new HDD WITHOUT performing HDD brain-surgery, and WITHOUT voiding the warranty on your new HDD... If GDB can NOT recover your old files, you'll know that the old HDD is physically damaged, and you'll be no worse off than you are right now... remember that GDB is FREE to use until you KNOW for certain that it can recover your data. If GetDataBack DOESN'T work, you don't pay a dime for it; if it DOES work, you'll never want to be without it again...

Posted on Mar 30, 2007

  • 859 Answers

SOURCE: Computer does not recognize Maxtor OneTouch


Sounds like you need to remove the cable, uninstall the software, Restart, and then shut down. Now, from a cold power off power on. I know this seems tedious, but it has to do with the Last Known Good Recovery File and what is in Device Manger.

Now reinstall the software and if the software should call for you to "now" connect the USB cable, do so only when prompted or when the installer is done. Re: the latter, attach the cable. Windows ill say it discovered new hardware, point windows to your CD drive where the installer disk is located and allow Windows to locate the software.

Shut down and restart and your drive should be recognized now when you have a desktop. If not, post this back using the comment box below.

When replying to mine or anyone else's reply please address us in your reply, such as Worldvet: that doesn't make sense, please explain. And so on and so forth. This allow US to track what you've tried and from whom you were provided the solution.

Thank you for you indulgence on this. And, please be aware that, we all here want to see you fixed up and on your way. We all have a pretty good track record. However, there are times when a repair from a warranty service center is the only solution. However, I'm certain we all can get you taken care of and thanks for using Fix Ya.


Posted on Aug 06, 2008

  • 63 Answers

SOURCE: external n256 firewire connection does not identify

I would think you need to enable your firewire in the BIOS

Posted on Nov 21, 2008

  • 1383 Answers

SOURCE: My computer no longer recognizes my Maxtor One Touch III Firewire 400/USB 2.0

go to my computer proeprty then uninstall usb driver and then right clik any driver then clik on scan for hardware then it searches usb and install automatically.

Posted on May 22, 2009

  • 175 Answers

SOURCE: I have a external, Maxtor Personal Storage 3100.

the problem is with the connector or the cable change the cable and then try it. hope it helps

Posted on Sep 08, 2009

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Mac cannot see 750GB maxtor 4

Did you disconnect the firewire drive before installing? You may need to update your firmware. Also, try these things:

1. Shut down and disconnect your firewire drive leaving nothing is connected to the firewire ports.
2. Restart, and use Disk Utility to repair permissions on your internal.
3. Shut down, and disconnect the AC power from the computer and your drive; also remove battery if laptop.
4. Let computer sit unpowered and disconnected for15 minutes.
5. Reconnect AC power to only the computer and reinsert battery.
6. Restart computer.
7. Verify that firewire ports are visible using System Profiler.
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9. Repair disk and permissions on the firewire drive.

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When I switch on the power on my external maxtor harddrive,it doesn' t show on my windows explorer.The blue light in front is constqntly flashing.What goes wrong? Thx lembi sr

Connect it to a different computer. If it still is not detected, then there is a hardware problem. Exercise the warranty to get it repaired/replaced.

Oct 31, 2010 | Maxtor OneTouch II external hard drive...

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The power cord is in an outlet - but no light comes on. I pushed the on switch several times - it appears it has no juice. Could it be the power cord has malfunctioned ?

The Maxtor One Touch has a sensor that will keep it shut off if no power AND USB (or Firewire) is not actively connected. When you boot your computer, the unit will power UP and shut off when you power-OFF or idle your computer.

Your power cord is most lilely OK.....

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Maxtor personal storage 3200 - flashing green light.

First, disconnect the power cable from the back of the external hard drive:
If the power supply LED continues to blink:
  1. Connect the power supply to a different outlet (or instead of connecting to a power strip, connect directly to an outlet in the wall).

  2. If the power supply continues to blink after changing outlets, this indicates that the power supply is defective and needs to be replaced.

  3. If the power supply stays solid, then reconnect to the external hard drive and see if the drive spins.

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try to format might need a quick format for you to use it. if still doesnt work check for the sata,pata cable that connects your motherboard.

Apr 30, 2009 | Maxtor Hard Drive

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I have a Maxtor One-Touch III 750GB External Drive that has worked well for over a year. This past weekend the icon disappeared from my desktop and I can't get it back. I'm running a MaxOS X 10.5.5 OS...

mine will also occasionally disappear. i have had to do a restart of the pc which gets it back for my 160 gb firewire external.
the blinking light may be indicative of the hdd going bad, though.

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External n256 firewire connection does not identify

I would think you need to enable your firewire in the BIOS

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FIXYA! Hey, found out my maxtor issue...pretty much by accident though, with a little pinch of desperation. I powered down my MacBook, disconnected the drives (2) from their firewire and power and waited for about, oh, I dunno....30-40 seconds. Upon stubborn study of the power supply, something told me to just switch one adapter for the other!

So...I did it. Once plugged back in to my power strip, both LED's lit up and stayed continuous. Then, I just reconnected their firewire ports and, voila!...I was back online. Hate to think all that stress was just a matter of swapping power I am.

Hope that helps someone else.


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Maxtor one Touch 300GB no steady green light


The USB Isn,t supplying/providing enough Power to the device.
Search e-bay or similar for a 2 into 1 USB Cable.
Then power the unit with 2 USB Ports on the Computer.
2 x USB Into 2 x Sockets On P.C. 1 x Into Device Drive.
This will be enough power to operate the Device Correctly.

I,ve done this on several external Drives, never failed for Me.

Mike @ compurepair.

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have you troed a different usb cable the installation says plug usb in to pc first then the drive then plug power addapter to main wall outlet if this does'nt work try on another pc to see if the drive is working if not take it back to shop where brought and say hdd is not working if in warrenty if brought from web then send to maxtor for service it might have gotten knocked about during transit. enter maxtor in webbrowser to search for web site address ans locate their contact us link this is all I can give you addvice on problem

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