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Turn fax off. Hold down 0, 1, 3 on numeric key pad and turn fax on. Then release the 0, 1 & 3 and enter the number 80, wait a few seconds and should see a message confirming counter has been cleared. Then turn fax off and on again
I'm assuming you already replaced the drum, and are still getting this error? Sometimes the chip in the drum that resets the counter is bad. This is esp. true if you get a reman drum. You should replace the drum and try again to see if this fixes the problem. Go back to the place you bought the new drum from and tell them the chip didn't reset the counter and if it's still under warranty they should replace it.
With the front cover still open, you should press Clear ("Replace Drum?" should appear on the display), and then 1 for Yes. Wait for "Accepted" message and close cover. It may be necessary to remove the drum unit and put it back in, and then, with the cover open, do the a/m procedure.
Hi, have you changed the drum anytime soon? If so did you clear the message before installing the new drum? The only other option would be to try a diffrent toner. There is not toner reset counter like there is for the drum! So I would reset the drum counter and see what happens. Good Luck