Have you recently replaced the drum and if so does the machine not recognize the new one has been installed?
If this is the case then you should follow the steps below to replace the drum:
NOTE: Once the machine has instructed you to replace one of the drums (CMYK) then there is no way around but to replace the drum specified.
Remove the new Drum Cartridge from its packaging and place it on a flat surface near the machine. Do not place the Drum Cartridge upright.
Make sure the machine has stopped copying or printing, and then open the machine Front Door.
Lift up on the lever marked 'A' located on the left front side of the Drum Cartridge.
Pull down on the release handle to unlock the Drum Cartridge lock and access the four drum cartridges.
Gently remove the Drum Cartridge (A1=Black, A2=Cyan, A3=Magenta, A4=Yellow) indicated on the Touch Screen, by grasping the light orange tab on the cartridge handle and pulling it straight out.
Rest the new Drum Cartridge along with its black plastic protective shield into the cartridge slot. Make sure to load the cartridge in the direction of the arrow on the top of the shield and with the bottom of the shield resting on the release handle.
Remove the tape from the top of the cartridge shield by pulling it off.
Hold the Drum Cartridge shield and push the cartridge into the machine using the light orange tab.
Remove the shield from the machine.
NOTE: Make sure the cartridge guide is aligned inside the guide rail, if not reseat the cartridge. See the Related Items below for additional information.
Lift up the release handle in the middle to lock the Drum Cartridge
Push the lever marked 'A' handle latch down until it locks.
Close the Front Door. If the Front Door is not completely closed a message will be displayed and the machine will not operate.
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go to www.partsdrop.com or aaatoner.com
or if you want immediate supply go to your nearest xerox store and purchase it if you are in new jersey partsdrop is the wholesale dealer and they will give you drums and toners in wholesale price
You can't reset the drums counter on the machine. The drum has what they call a CRUM on it. It's the micro chip on the drum frame. You can buy new CRUM's or use one that still has some life on it. Press the two plastic retainers to remove the CRUM.
You can replace the chip on the drum unit. Or the drum unir itself.
Google a business called " the parts drop". They will have both the chip and or the drum cartridge. It is not resettable with a diagnostic code.
After replacing drum catridge you should reset the drum counter in the following way
1.Identify the buttons used for adjusting exposure (darker or lighter copies), amount of copies, clear copies and start copying
2.Now press the following sequence of buttons: [CLR], [AURO], [CLR], [AUTO] all thes one by one
3.Your unit should turn off the numbers in the panel
4.Now press 24 as if asking for 24 copies and press [START].
4.Now press 07 as if asking for 7 copies and press [START].
This should reset your drum and it should stop flashing
1. turn off XD125f 2. Turn on 3. within 4 seconds press, clear, auto, clear, auto. LED Should go blank, if not try again 4. use copy quantity keys to enter 24, then push start 5. Again use copy quantity keys to enter 7, then push start 6. turn off when you restart the cartridge count will be set to zero
I have done this twice and never replaced the drum cartridge.