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I have the dreaded blue screen on start up on my PC the stop is caused by a faulty device driver on the Kernal Stack. Error codes 0x000000C4 (0x00000000, 0x00000002, 0x00000000, 0x00000000) It also tells me to disable BIOS memory caching and shadowing. The boot up in safe mode and scan by AVG showed virus's which have been deleted. sorry but I need help as I am unable to do any of this. thankyou

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  • clacybrown Oct 30, 2008

    unfortunately our teen son had turned this off, I work on my laptop and he does his homework on the desk top. I am not pleased and hope you have another solution.

    thank you

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  • 47 Answers

Hi Clacybrown,

Well, you hit the jackpot with this one -- virus plus the BSOD :(.

The good news is that you can boot into safe mode and that you are virus-free. The next step that I would try is to restore your system to an earlier point in time. Assuming that yours is an XP machine, boot into safe mode. Then click, "start", then "run". In the box that appears, type "msconfig", without the quotes. Then select "restore your system to an earlier time", then follow the prompts. Select a time that is before you started having problems.

Please let me know if this fixes your problem; if not, there are further steps that can be taken. If you feel it is appropriate, I would much appreciate a "Fix Ya" rating on my solution. Good luck!

Bob

Posted on Oct 30, 2008

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3 Answers

How to stop the blue screen of death


BSOD or so called, Blue of screen death occurs due to variety of reasons and once it do, you might have to force restart it to use your PC again. Old drivers, outdated windows, faulty hardware, degrading hard drive etc. are one of the top most reasons that causes bsod errors.

If you're not a pros or just a basic PC users, I'd recommend you to take your PC to any nearest computer repair shop and get it resolved there.

I'd glad to address if you've any further queries.

Feb 16, 2014 | Microsoft Windows 7 Home Premium 64BIT...

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How to Fix Blue Screen Errors (BSOD)


<p>Blue screen errors, or blue screen of death (BSOD) errors, are the most severe errors Windows can encounter. Since Windows can not recover from this kernel level error, a blue screen is displayed with the error details. The error details contain a STOP error code, which indicates the type of error.<br /> <p>There are a lot of possible causes for blue screen errors, but most of them relate to the computer hardware. The cause of a BSOD error can be a temperature problem, a timing error, a resource conflict, hardware failure, a corrupt registry, a virus or simply a device incompatibility or driver error.<br /> <p><b>How to analyze blue screen errors</b><br /> <p>The first thing to do to analyze a blue screen error is to check the meaning of the STOP error code. You need to stop Windows from rebooting when a STOP error is encountered. Once the blue screen of death is shown, you can check the meaning of the STOP error code. Together with the filename of the driver or module, this will give an indication of the error cause.<br /> <p>Another option to analyze the cause of the blue screen error is to look at the Windows system event log or to debug the memory dump (minidump) that Windows created when the error occurred. The event log can be viewed using the event viewer. Right-click Computer in the Start menu, and then select Manage. In the Computer Management window select Event Viewer. The information in the event log can be of great help to isolate the cause of the blue screen error.<br /> <p>Reading the minidump requires a bit more technical knowledge, but Microsoft has tools to read the minidump.<br /> <p><b>The most common cause of blue screen errors</b><br /> <p>In reality, the most common cause of blue screen errors is a device driver problem. Outdated, incorrect or corrupt drivers can cause the system to encounter a STOP error, resulting in the BSOD.<br /> <p>So the easiest way to try and fix a blue screen error is to reinstall and update your system's device drivers. This will ensure that all driver bugs are fixed and that all hardware has the correct driver.<br /> <p>If you know which device caused the error, you can update or reinstall that driver first. The file name in the blue screen of death can help identify the driver. Look for a file with the .SYS extension and search for that file name.<br /> <p>If you do not have the drivers for all devices, or are not comfortable updating your PC's drivers manually, you can use a driver update tool to find, download and update all device drivers for you. Such tools will accurately identify your computer hardware, including any device causing an error, and automatically install the latest drivers for it.<br /> <p>In most cases updating or reinstalling drivers will solve your blue screen errors.<br /> <p><b>Other causes of blue screen errors</b><br /> <p>However, if updating device drivers does not fix the blue screen error, there are a number of additional things to try:<br /> <p>Load the default BIOS values - resource conflicts and timing issues can be caused by incorrect BIOS settings.<br /> <p>Update the BIOS - especially after adding new hardware or installing a Windows service pack this can help fix issues.<br /> <p>Update Windows - missing updates, including service packs can be a source of stop errors.<br /> <p>Check your system - run a virus scan and spyware scan after updating your definition files.<br /> <p>Driver rollback - if you have recently updated a driver, you can use the driver rollback to revert back to the previous driver version.<br />

on Nov 29, 2010 | Computers & Internet

Tip

How To Identify Faulty Device Drivers


If you are having problems with lockups, blue screens, or can only get to safe mode,
often the problem is due to a faulty device driver.
One way to help identify them is through the use of the Verfier program
  1. Start / Run / Verifier
  2. Keep the default of Create Standard Settings
  3. Select the type of drivers you want to confirm
  4. A list of drivers to be verified on the next boot will be shown.
  5. Reboot
  6. If your computer stops with a blue screen, you should get an error message with the problem driver
  7. To turn off the Verifier, run verifier /reset

on Sep 20, 2010 | Computers & Internet

1 Answer

There is a problem in my PC. Blue screen appears while working and forced to shutdown the computer. Somebody told me that there is a problem in RAM. I have already changed my RAM, but still am seeing that...


The blue screen is referred to as A BLUE SCREEN OF DEATH. Now that sounds a bit frieghtening but it does no harm at all to the pc. Yes ram can cause a BSOD but then so can outdated drivers. The first thing you should do is go to the motherboards manufacturers website and download all the latest drivers for that board. Install them and hopefully that should cure the problem.
Also on the blue screen you will find a explaination of what has caused the BSOD. Common ones are Page invalid, Kernal problems, a program problem. Also you will see a lot of error codes like
0X0000009E for example. The first block is one you are interested in. Google the stop code and you should be able to locate the trouble from that.

Good luck.

Jul 21, 2011 | Computers & Internet

2 Answers

I install windows xp profetional in g62_b39se it installed compeletly but when insatll completed, an blue screen apeared whith stop massage


Power on Laptop & Click F8 Button then Safe Mode Menu Visible Select "Disable Restart After System Failure" Then U Wacth And Reply Error Msg And Error Code Fully.
Best Of Luck

May 07, 2011 | Computers & Internet

1 Answer

I bought my wife this laptop (emachines G640)only a few weeks ago we've had a few issues at start up when it goes to the blue screen and the the screen where it says there was an issue and to start...


The stop error screen or bug check screen commonly called the blue screen of death (also known as a BSoD, bluescreen, or "blue screen of doom.

slasher_x_22.jpg
In reality, the most common cause of blue screen errors is a device driver problem. Outdated, incorrect or corrupt drivers can cause the system to encounter a STOP error, resulting in the BSOD.
Often, if you're lucky, the problem will resolve itself with a simple reboot and you may never have to worry about it again. More typically though, the BSOD is a harbinger of trouble and you may find yourself faced with another and another until you throw up your hands in frustration... but all is not lost.

So the easiest way to try and fix a blue screen error is to reinstall and update your system's device drivers. This is if you are able to boot into safe mode (Press and hold the F8 key during boot up). This will ensure that all driver bugs are fixed and that all hardware has the correct driver. If you know which device caused the error, you can update or reinstall that driver first. The file name in the blue screen of death can help identify the driver. Look for a file with the .SYS extension and search for that file name. There is a neat program on the net that can fix this problem, it's called DriverFinder, you can get it here.

If this doesn't work or you can't think or find the corrupt driver you could use System Restore (If it is enabled) to go back to a time where you didn't get the error. To use the system restore utility, go to 'start/all programs/accessories/system tools/system restore.

slasher_x_24.jpg
Sometimes though the blue Screen of death can be caused by faulty or loose rame cards. Check that your RAM modules are inserted correctly and arn't clogged with dust.

slasher_x_23.jpg

Feb 02, 2011 | Computers & Internet

3 Answers

Blue Screen windows 7 PC closes with a Blue Screen and Restarts


There are a lot of possible causes for blue screen errors, but most of them relate to the computer hardware. The cause of a BSOD error can be a temperature problem, a timing error, a resource conflict, hardware failure, a corrupt registry, a virus or simply a device incompatibility or driver error.
How to analyze blue screen errors The first thing to do to analyze a blue screen error is to check the meaning of the STOP error code. You need to stop Windows from rebooting when a STOP error is encountered. Once the blue screen of death is shown, you can check the meaning of the STOP error code. Together with the filename of the driver or module, this will give an indication of the error cause.
Another option to analyze the cause of the blue screen error is to look at the Windows system event log or to debug the memory dump (minidump) that Windows created when the error occurred. The event log can be viewed using the event viewer. Right-click Computer in the Start menu, and then select Manage. In the Computer Management window select Event Viewer. The information in the event log can be of great help to isolate the cause of the blue screen error.
Reading the minidump requires a bit more technical knowledge, but Microsoft has tools to read the minidump.
The most common cause of blue screen errors In reality, the most common cause of blue screen errors is a device driver problem. Outdated, incorrect or corrupt drivers can cause the system to encounter a STOP error, resulting in the BSOD.
So the easiest way to try and fix a blue screen error is to reinstall and update your system's device drivers. This will ensure that all driver bugs are fixed and that all hardware has the correct driver.
If you know which device caused the error, you can update or reinstall that driver first. The file name in the blue screen of death can help identify the driver. Look for a file with the .SYS extension and search for that file name.
If you do not have the drivers for all devices, or are not comfortable updating your PC's drivers manually, you can use a driver update tool to find, download and update all device drivers for you. Such tools will accurately identify your computer hardware, including any device causing an error, and automatically install the latest drivers for it.
In most cases updating or reinstalling drivers will solve your blue screen errors.
Other causes of blue screen errors However, if updating device drivers does not fix the blue screen error, there are a number of additional things to try:
  • Load the default BIOS values - resource conflicts and timing issues can be caused by incorrect BIOS settings.
  • Update the BIOS - especially after adding new hardware or installing a Windows service pack this can help fix issues.
  • Update Windows - missing updates, including service packs can be a source of stop errors.
  • Check your system - run a virus scan and spyware scan after updating your definition files.
  • Driver rollback - if you have recently updated a driver, you can use the driver rollback to revert back to the previous driver version.
List of STOP Errors Causing BSOD:
  • Stop 0×00000003 UNSYNCHRONIZED_ACCESS
  • Stop 0x0000000A IRQL_NOT_LESS_OR_EQUAL
  • Stop 0x0000001E KMODE_EXCEPTION_NOT_HANDLED
  • Stop 0×00000023 FAT_FILE_SYSTEM
  • Stop 0×00000024 NTFS_FILE_SYSTEM
  • Stop 0x0000002E DATA_BUS_ERROR
  • Stop 0x0000003F NO_MORE_SYSTEM_PTES
  • Stop 0×00000044 MULTIPLE_IRP_COMPLETE_REQUESTS


Here are 2 solutions:
Solution #1 Scan your registry for errors.
A Registry Cleaner scans your computer for errors in your PC's registry. Your computer's registry contains information about your Windows XP operating system, including driver, printer, software information. Over time, your computer's registry may start to contain obsolete data. A corrupt registry will easily slow down the speed of your computer because applications and drivers are loaded even though they're not in use. Fixing your registry of errors will not only prevent the Windows XP Blue Screen Of Death, it'll allow your computer to boot faster, open up multiple folders quicker. A listing of registry cleaners can be found here.
Solution #2 Process of Elimination
When the CPU calls certain functions from the RAM, or Random Access Memory, and the data rests in a faulty section of the RAM, this will cause the blue screen to appear. I recall a time whenever my computer booted up and started loading the Norton Anti Virus program, the blue screen error message would appear. This happens because the CPU is accessing data from faulty locations within the RAM when loading the anti virus software.
This method involves having 2 sticks of RAM. Remove 1 stick of RAM and wait to see if the blue screen surfaces, do the same for the other.
Through process of elimination, you'll find the cause of the Windows XP blue screen of death error.
Because getting into the hardware can be a little techy for computer hardware "adverse" readers, a simple 2 step plan is to first clear your PC of any registry errors. Then if the blue screen of death goes away, we would have saved ourselves the trouble of having to open up the PC casing and touching the hardware components

Dec 08, 2010 | Computers & Internet

2 Answers

I have an acer that will go to a blue screen after I type in the password then it restarts itself over again the same thing!


Blue screen errors, or blue screen of death (BSOD) errors, are the most severe errors Windows can encounter. Since Windows can not recover from this kernel level error, a blue screen is displayed with the error details. The error details contain a STOP error code, which indicates the type of error.

There are a lot of possible causes for blue screen errors, but most of them relate to the computer hardware. The cause of a BSOD error can be a temperature problem, a timing error, a resource conflict, hardware failure, a corrupt registry, a virus or simply a device incompatibility or driver error.


How to analyze blue screen errors

The first thing to do to analyze a blue screen error is to check the meaning of the STOP error code. You need to stop Windows from rebooting when a STOP error is encountered. Once the blue screen of death is shown, you can check the meaning of the STOP error code. Together with the filename of the driver or module, this will give an indication of the error cause.

Another option to analyze the cause of the blue screen error is to look at the Windows system event log or to debug the memory dump (minidump) that Windows created when the error occurred. The event log can be viewed using the event viewer. Right-click Computer in the Start menu, and then select Manage. In the Computer Management window select Event Viewer. The information in the event log can be of great help to isolate the cause of the blue screen error.

Reading the minidump requires a bit more technical knowledge, but Microsoft has tools to read the minidump.


The most common cause of blue screen errors

In reality, the most common cause of blue screen errors is a device driver problem. Outdated, incorrect or corrupt drivers can cause the system to encounter a STOP error, resulting in the BSOD.

So the easiest way to try and fix a blue screen error is to reinstall and update your system's device drivers. This will ensure that all driver bugs are fixed and that all hardware has the correct driver.

If you know which device caused the error, you can update or reinstall that driver first. The file name in the blue screen of death can help identify the driver. Look for a file with the .SYS extension and search for that file name.

If you do not have the drivers for all devices, or are not comfortable updating your PC's drivers manually, you can use a driver update tool to find, download and update all device drivers for you. Such tools will accurately identify your computer hardware, including any device causing an error, and automatically install the latest drivers for it.

In most cases updating or reinstalling drivers will solve your blue screen errors.



Other causes of blue screen errors

However, if updating device drivers does not fix the blue screen error, there are a number of additional things to try:

Load the default BIOS values - resource conflicts and timing issues can be caused by incorrect BIOS settings.

Update the BIOS - especially after adding new hardware or installing a Windows service pack this can help fix issues.

Update Windows - missing updates, including service packs can be a source of stop errors.

Check your system - run a virus scan and spyware scan after updating your definition files.

Driver rollback - if you have recently updated a driver, you can use the driver rollback to revert back to the previous driver version.


hope it helps, if so rate the solution

Nov 29, 2010 | Acer Aspire 3690-2196 Notebook

1 Answer

How do i fix my computer with a blue screen that keeps shutting it off?


Blue screen errors, or blue screen of death (BSOD) errors, are the most severe errors Windows can encounter. Since Windows can not recover from this kernel level error, a blue screen is displayed with the error details. The error details contain a STOP error code, which indicates the type of error.
There are a lot of possible causes for blue screen errors, but most of them relate to the computer hardware. The cause of a BSOD error can be a temperature problem, a timing error, a resource conflict, hardware failure, a corrupt registry, a virus or simply a device incompatibility or driver error.
Post your OS please!

Oct 01, 2010 | Computers & Internet

1 Answer

I cannot load windows it gives me the blue screen than dumps the memory


There are many possible causes for blue screen errors. Faulty memory, device drivers, viruses. Try to analyze the blue screen error by looking at the error code and the event log, so you can find the right solution.
Here are some ideas: http://www.pcauthorities.com/pc-errors/how-to-repair-blue-screen-errors

Jun 07, 2010 | Acer Aspire One Netbook 8.9" Notebook

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