Question about SanDisk Sansa e250 MP3 Player
Hello, I had no problems with the e250, since I bought it a month ago. All of the sudden it would not play any of my subscription tracks from Rhapsody To Go. It would just freeze. My other MP3 and WMA files would play fine. So after re updating the driver, erasing all the subscription tracks off of my computer, and reinstalling Windows Media Player 11, and formatting the e250, I finally was able to transfer my subscription tracks and play them. My WMA files transfer in Windows Media Player, and play as well. Except now none of my MP3 files will Transfer at all. I receive an error message whenever I try and transfer any of the mp3 files from my computer. I am also having a glitch with the player, because there are one or two folders in the music file that did not erase after the format. They dont contain any songs, but they will not delete. Anytime I try to remove them, it tells me the device has stopped responding (although it hasn't). I love this MP3 player, and I really hope the solution wont cause me to have to return this device. Thank you for your time and help.
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor
Posted on May 26, 2008
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