Question about SanDisk Sansa e250 MP3 Player

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MP3 wont transfer

Hello, I had no problems with the e250, since I bought it a month ago. All of the sudden it would not play any of my subscription tracks from Rhapsody To Go. It would just freeze. My other MP3 and WMA files would play fine. So after re updating the driver, erasing all the subscription tracks off of my computer, and reinstalling Windows Media Player 11, and formatting the e250, I finally was able to transfer my subscription tracks and play them. My WMA files transfer in Windows Media Player, and play as well. Except now none of my MP3 files will Transfer at all. I receive an error message whenever I try and transfer any of the mp3 files from my computer. I am also having a glitch with the player, because there are one or two folders in the music file that did not erase after the format. They dont contain any songs, but they will not delete. Anytime I try to remove them, it tells me the device has stopped responding (although it hasn't). I love this MP3 player, and I really hope the solution wont cause me to have to return this device. Thank you for your time and help.

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Re: MP3 wont transfer

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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2 Answers

Synchronize to continue your music subscription

I ran into the same problem with my Sansa when listening to legally downloaded audio books from the local library. This is what I found:

  • " Are you sure the player is in MTP(plays for sure) mode when you transfer it? You can check by going to settings>usb mode on the player itself. I think it needs to be for you to use library files like that. " (This worked for me)
  • "are you copy and pasting the files? if so you will need to use WMP to sync the files. copy and paste might not be transferring the license." (didn't try this -- didn't need to)
Hope this helps.

Nov 26, 2008 | MP3 & Digital Media Players

1 Answer

Put a sd card in my sansa e250 and won't let me transfer songs

There are different subscription levels - there are some that will allow playback, but not transfer to a protable device - must upgrade the subscription to solve.

-Tha Mp3 Doctor

Nov 23, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer


Here's the deal with WMA files - once your subscription expires (or really,  the license on the WMA file expires) - you will have to renew your music service subscription or the song will no longer play on your device. 
Use Mp3 format songs - they'll never give you this problem.

Aug 26, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Transfering music from my computer to sansa 250 player

Common problem with this unit - if you have a good virus protection program, use Limewire and only download tracks that are in mp3 format

Aug 10, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Secronized To Keep your music Subsciption

What that means is s that you have to log into the music subcription, download a new songs and then transfer it to the device..that should update the root license folder that you have on your device.its like renting the songs from the subscription company..they are just making sure you have the subscription going...once you cancel you wont be able to play the tracks anymore...let me know if you need further assistance..
Please rate accordingly..
Thank you

Mar 25, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Can't copy files to and from Windows Media Player

If the music service subscription that you originally used to transfer these files has expired, then you will get this error message.

Also, you have to fully resynchronize to the original computer yo connected the player to every 30 days.

Mar 08, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250

That means you will need to transfer one track to your device from rhapsody..the songs you have from rhapsody has a license in them...the licenses get renew every month..that means if you discontinue your service, you are not going to be able to play those songs...just try to transfer one track from rhapsody to your device and that will solve your problems...

Dec 31, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Will eventually lose songs downloaded?

Okay, here's what i've encountered:  songs that I downloaded on rhapsody, without purchasing, only lasted about 7-10 days unless i reconnected.  once my trial period ended, i lost all the songs.  songs that i've purchased i've had no trouble (although if you load them to the sansa immediately after download, you may get the same message.  its best to wait at least 24 hours).  good luck

Oct 20, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Wont play songs

If you didnt change the default settings for Windows Media Player, it is set to "copy protect my music", which would cause this error. To change the settings go to Windows Media Player>Tools>Options>Rip Music and uncheck the "copy protect my music" box. You will need to delete the previously transferred music from your device, re-rip them to your PC, then re-transfer them to your device. Best of Luck.

Sep 19, 2007 | SanDisk Sansa e250 MP3 Player

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