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I am installing software for my HP officejet6310 all-in-one onto my laptop. I am at step 3/4 of overall progress - installing additional software. After 30 mins only at 3% and the KBps are constantly falling, now at 8.8 KBps. Have looked through manual and can't work out why this isn't installing okay. Help please!!

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Please check your operating system..i suggest you download the proper version from the HP website at http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1119598&lc=en&cc=us&dlc=en&lang=en&cc=us&submit=Go%20â»
probably the CD is faulty..check for updates later if that option comes..hope it helps!

Posted on Oct 30, 2008

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