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W960i phone keeps freezing and have to remove battery and reset need a solution maybe some software i can download

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  • sxykittenx88 Nov 24, 2008

    i have exactly the same problem with my w960i sometimes it crashes on its own and other times when sending messages or pictures. no buttons can be pressed and the touch screen is frozen i have to take out the battery and reset the phone which takes time. i hope somebody has a solution for this!

  • andyasamoah Nov 30, 2008

    I have the same problem with my w960i. In a day, it freezes for not
    less than 5 times. I updated it and yet the problem persists. I am
    frustrated. Please help if you can.



  • m_muid Mar 13, 2009

    my w960 crash every time randomly and aim take the battery to make it work

  • andyasamoah May 11, 2010

    I posted a problem and also registered an account with fixya.com.
    However, I do not like the nick name (andyasamoah) displayed. Please change it to (andy).


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U800 RINGER PROBLEM

Posted on Dec 17, 2009


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My Nokia N81 8GB keeps freezing/hanging. If i then keep it switched off for a few days, it starts working properly only to give me the same problem after a few hours of turning it on. How do i rectify the...


IT is possible that the mother board has some errors in the harware and so there is a possibility that when the board works it tends to hang up . But before we can confirm on this we must check if the phone has hung up because of errors in the software. So to reset remove the battery and the memory card from the phone. Using your PC , scan the memory card for any corrupt files or media files with virus- it is possible when they are downloaded from unsafe sites. If so remove or format the card. Now replace the card and battery and switch on the phone. If the phone hangs up then it is confirmed that the software is corrupt and will need a reinstallation. Seeking help from the authorized service /support centre is most ideal. Take estimate and decide.

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Hello

did you remove the battery ? Shut off it and the remove the battery some freeze can be resolve like that. if not may be you need to update the firmware of the phone.

melnavz

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Tip

Troubleshoot - SOFTWARE RESET STEPS


IF YOU HAVE A COMPANY PHONE - CALL TECH SUPPORT
IF ITS A PERSONAL PHONE CALL YOUR PHONE SERVICE PROVIDER ask if there is any special version of software you have to use.
>>>>>>>>>>>>>>>>>
try a hard reset (take the battery out wait 2 mins then put it back in) if that doesnt work...

BEFORE ANYTHING !!!! use the desktop software to backup your data (because you will be erasing ALL DATE on the device) on the BB (if you can) and save the file to the desktop. next go to https://www.blackberry.com/Downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4 you need to download (use pull down menu) blackberry desktop software 4.6 and the blackberry device software (FOR YOUR MODEL PHONE) install the desktop software first then the device software.. this can take maybe an hour (not including the download time) once your done use your desktop software to restore your data

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My phone keeps freezing on the Windows Mobile page as soon as I turn it on and the only way to turn the phone back off is to take the battery out. Any reason why this is happening.


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Blackberry keeps turning off and freezing


Hi,

Sounds like the device need the lastest firware "device Software" installed. You can do that from the Desktop Manager.

Download the latest "Device" software from www.blackberry.com

Hope this helps, please don't forget to rate me.

Thanks.

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1 Answer

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