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W960i phone keeps freezing and have to remove battery and reset need a solution maybe some software i can download

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  • sxykittenx88 Nov 24, 2008

    i have exactly the same problem with my w960i sometimes it crashes on its own and other times when sending messages or pictures. no buttons can be pressed and the touch screen is frozen i have to take out the battery and reset the phone which takes time. i hope somebody has a solution for this!

  • andyasamoah Nov 30, 2008

    I have the same problem with my w960i. In a day, it freezes for not
    less than 5 times. I updated it and yet the problem persists. I am
    frustrated. Please help if you can.

  • m_muid Mar 13, 2009

    my w960 crash every time randomly and aim take the battery to make it work

  • andyasamoah May 11, 2010

    I posted a problem and also registered an account with
    However, I do not like the nick name (andyasamoah) displayed. Please change it to (andy).


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Posted on Dec 17, 2009

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My Nokia N81 8GB keeps freezing/hanging. If i then keep it switched off for a few days, it starts working properly only to give me the same problem after a few hours of turning it on. How do i rectify the...

IT is possible that the mother board has some errors in the harware and so there is a possibility that when the board works it tends to hang up . But before we can confirm on this we must check if the phone has hung up because of errors in the software. So to reset remove the battery and the memory card from the phone. Using your PC , scan the memory card for any corrupt files or media files with virus- it is possible when they are downloaded from unsafe sites. If so remove or format the card. Now replace the card and battery and switch on the phone. If the phone hangs up then it is confirmed that the software is corrupt and will need a reinstallation. Seeking help from the authorized service /support centre is most ideal. Take estimate and decide.

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1 Answer

Screen freeze after soft reset


did you remove the battery ? Shut off it and the remove the battery some freeze can be resolve like that. if not may be you need to update the firmware of the phone.


Apr 01, 2008 | Samsung i760 Black Phone



IF ITS A PERSONAL PHONE CALL YOUR PHONE SERVICE PROVIDER ask if there is any special version of software you have to use.
try a hard reset (take the battery out wait 2 mins then put it back in) if that doesnt work...

BEFORE ANYTHING !!!! use the desktop software to backup your data (because you will be erasing ALL DATE on the device) on the BB (if you can) and save the file to the desktop. next go to you need to download (use pull down menu) blackberry desktop software 4.6 and the blackberry device software (FOR YOUR MODEL PHONE) install the desktop software first then the device software.. this can take maybe an hour (not including the download time) once your done use your desktop software to restore your data

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Remove the sim card from the phone and turn it back on, as if you where to dial a number like 911, instead dial *2767*3855# (you may have to press 9 first to get it to open up, remove the 9 and write the code above) the phone will restart, this is a full reset. After your phone has restarted insert the sim back into the phone, turn it back on. if you are still asked for a code other than your sim cards pin number enter 00000000 (that is 8 zeroes) you may also try 1234, 12345, 0000, 00000, but the first one with 8 zeroes is the default code for samsung.

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Blackberry keeps turning off and freezing


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Download the latest "Device" software from

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I have had the freezing problem 3 times. Everytime it was a software conflict. The first times were after I had upgraded my computer and the "helpful" computer people had upgraded my Outlook from 2000 to 2003. Things were great for a while, but then I got screens to insert my disc for Office 2003 and I got the black screen. This only resolved after I purchased Office 2003 from e-bay. Then, I had trouble with my security program, trendmicro. I forgot the password and couldn't delete it, etc, etc. Only after it expired and I removed the program could I get around it. So, what you have to do is a hard reset: hold down the on/off switch on the side and at the same time, do a soft reset with the stylus. This re-sets the device back to factory default. You then should have a working phone. If resetting the phone doesn't help, you may need a replacement phone. If it works, then you have to re-establish a connection with the pc and restart loading your programs one by one. You could backup the device after each successful load, so that at any time the freezing starts, you could go back to a previous successful load The second problem suggests that something is running all the time behind the black screen of death--like a software conflict. If this doesn't resolve with a hard reset, you probably need a new phone. Hope this helps. Obviously I've been where you are SEVERAL times, and know the frustration. I'm now elated that my phone works, my itunes is working again(another disaster related to computer upgrade) and everything electronic in my life is humming along well for the first time in WEEKS. Good luck Georgia Newman

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