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When I do a fax or a scan there is a white line or blury line that shows up and can read on certain areas of the page or pages thats being scanned or faxed out.

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  • Anonymous Mar 18, 2014

    Copies and scans have vertical lines running thru the length of the page only when set to black and white mode and only when copying or scanning. Everything else is fine.

  • Anonymous Mar 29, 2014

    why am i getting a line on all my documents that i scan

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  • 318 Answers

There might be tipex on the scanner glass.

Posted on Oct 31, 2008

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1 Answer

White lines on both faxes and copies


clean the scanner, which is the .5 inch thick piece of glass that the ppr runs over as is is scanned

Nov 19, 2013 | Brother IntelliFax-2820 Laser Fax

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Scanner leaving black streaks


There are two possible fixes.

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The following is provided by courtesy of Lexmark:
Problem Vertical lines; Auto document feeder scan anomaly; ADF scanning problem; Scan issue; Scanner issue; Visible line; Streaks show on page; solid line down the page; Top to bottom line; Smudge runs down the page; Opaque line; Broken line; Bar all the way down the page Solution Overview

This article provides the self-diagnostic steps necessary to evaluate top-to-bottom streaks that appear when copying or scanning.

Important! This is seldom a scanner hardware failure.

The main reason for this anomaly is debris or marks on the scanner glass that is used for Auto document feeder (ADF) page scans.

Printed or Scanned Page Illustration

copyvertstreaks.jpg

Who should consider this article?

Any user of an MFP or All-In-One printer experiencing the following symptoms:

  • -Vertical lines only when using the Autodocument Feeder (ADF).
  • -Observed with any type of scan job (e-mail, ftp, solutions, fax).
  • -However, normal expected output when the page is scanned from the scanner flatbed.



ADF scan behavior

Think of it this way:

  • -The page is pulled from the ADF.
  • -The moving page slides across an ADF-designated portion of glass.
  • -The image sensor, which is located under the glass, reads and interprets the moving page's contents.
  • -Contamination on this ADF glass is seen by the image sensor for the entire length of the page.
  • -The image processor interprets the image sensor's repeated capture of this contamination as a vertical solid line.
  • -Any ADF scan function now exhibits a vertical line.



adfvertscanline.gif




Suggested Diagnosis and Fix




Step Action 1 Locate the portion of the glass designated for ADF scans.
HINT: The glass location differs by model. This area is often separate from the scanner flatbed. Please reference User's Guide for more information if you are having a difficult time locating this designated area.
2 Perform a visual inspection for any of the following recurring culprits:

  • -Clear adhesive tape
  • -Glue
  • -Ink pen
  • -Paper
  • -Marker
  • -White out
  • -Staples
  • -Environmental dust or dirt
HINT: Ink marks can be especially hard to see and almost translucent at first sight. However, the image sensor (CCD) registers them as a mark. 3 Use a clean, soft, moistened cloth to thoroughly clean and remove any marks or debris. 4 Inspect the underbelly or underside of the ADF for any marks or debris. 5 Perform another scan to see if cleaning the glass alleviated the issue. 6 Repeat the procedure if a vertical line still appears.
Remember! Printing and scanning from the scanner flatbed work fine.
7 This time, place an intentional mark on a blank sheet of paper and take note of its location. Now place that sheet of paper in the ADF and make a copy.
8 Evaluate the distance of the vertical line to the your mark. 9 Inspect that area of the glass for further debris or marks and clean as necessary.




Other Possibilities


If... Then... Vertical lines appear only when printing... Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support. Vertical lines appear when you lay the page on the flatbed... Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support. Vertical lines appear on ADF-fed printed copies, but they do not appear on scan-to-network [e-mail, FTP, folder (PC), solutions]... Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support.


May 01, 2012 | Lexmark International LEX90T9005 Inkjet...

1 Answer

Black line on copy and fax functions


Clean the paper path for the scan/fax portion. The original goes in and as the document is "read" a spot of dirt is causing the black line down the page because it is picked up in the copy area.

Dec 16, 2011 | Dell 948 All-In-One InkJet Printer

1 Answer

When I receive a fax, it prints out perfectly. When I make a copy or scan to fax/email, the page has multiple black lines running down the length of the page. I have recently replaced the drum and the...


As the fax receives and prints incoming faxes ok then the print engine is working ok. the fact that the problem arises when copying or scanning indicates the problem is with the scanner or software that controls the scanner.
First clean both scanner glasses and the white area (white reference) under the doc feeder. When you are happy all is clean, follow the following instructions:
Press menu, * 2864 within 3 seconds. the display will show "Maintenance"
now press 55. The scanner will initialise and go back to "Maintenance"
now press 99 and the machine will go back to the default screen showing date and time.
Now do a copy. if you still have the lines or its all black then you will need a new contact image sensor. If all is well then that was a good cheap repair.

May 26, 2011 | Brother MFC-7340 All-In-One Laser Printer

1 Answer

Blank line down left side of outgoing fax or feeder copy


The most common cause of blank (void) lines on a scanned document is from whiteout on the glass where the page is scanned when using the document feeder.
If there is a clear mylar sheet on the bottom of the document feeder, the whiteout may be there instead.

If there was dirt or a dark smudge on the glass (or mylar), it would show up as a black line, but whiteout is white, and shows up as a void (blank) line.

Mar 11, 2010 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

I get lines and can't read the right side of copies that I make with the 1270e. How do I fix this?


You have not specified why you can't read the right side of copies and I am assuming that the reason is because the 'lines' are covering the text. I can offer a solution to the lines issue.

Most likely a fax has been sent or a page copied with 'white out' (Liquid Paper), still wet on the page. As the page feeds over the scanner, (a narrow strip of glass that runs across the width of the page along the feed path) the wet liquid paper comes off on the glass as a thin line and dries. Thereafter, when copying, scanning or sending a fax, the scanner light does not go through the liquid paper streak and the result when printed is a thin vertical line that runs the full length of the page. If this is the cause you will also find that faxes you send to other people will also have this line (although faxes you receive are not affected by this problem with your machine).

To fix the problem: follow the path that the paper travels when sending a fax or making a copy, until you find the scanner (narrow glass strip). Take a clean, soft cloth and a small amount of methylated spirit (or white spirit) and remove the now dried Liquid Paper from the glass. Clean the whole strip ensuring that the glass is left clean and dry.

Feb 22, 2010 | Brother IntelliFAX 1270E Plain Paper Fax

1 Answer

I have a black line showing up on my faxed documents. I have opened it up, changed the film and re- set it, but the problem persists. The machine is about 5 years old.


Most likely a fax has been sent or a page copied with 'white out' (Liquid Paper), still wet on the page. As the page feeds over the scanner, (a narrow strip of glass that runs across the width of the page along the feed path) the wet liquid paper comes off on the glass as a thin line and dries. Thereafter, when copying, scanning or sending a fax, the scanner light does not go through the liquid paper streak and the result when printed is a thin vertical line that runs the full length of the page.

If this is your problem: follow the path that the paper travels when sending a fax or making a copy, until you find the scanner (narrow glass strip). Take a clean, soft cloth and a small amount of methylated spirit (or white spirit) and remove the now dried Liquid Paper from the glass. Clean the whole strip ensuring that the glass is left clean and dry.

Feb 07, 2010 | Brother IntelliFAX 775 Plain Paper Thermal...

1 Answer

Automatic feed gives a white line in copy or scan


Although this problem would normally show as a black line on the copy, it's quite possible that there is something white (i.e. a piece of tape or paper) stuck on the scanner where the page feed passes through. Clean this area carefully with a soft cloth.

Jun 01, 2009 | HP LaserJet 4345mfp Printer

1 Answer

Line down the scanned document on a HP LAser Jet 3050


If you are scanning using the Auto Document Feeder be sure to clean the glass where the documents get scanned. A small speck will cause a line down the page. On HP there is often a narrow strip of glass on the left side of the platen glass.

Apr 10, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Color print lines


try to replace with colour catridge bye

Sep 24, 2007 | Lexmark X7170 All-In-One Scan/Copy/Fax and...

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