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Ran a microsoft update and restarted laptop. wont go beyond dos screen at startup. says windows failed to start and a recent hardware or software change might be the cause. gives two options: launch start up repair and start windows normally, neither of which work. recovery disc wont run. laptop only bought april 26 2008 and tried to arrange collection but for last 9 weeks have not been able to get any sense out of collection company who cannot seem to do the simplest of tasks which is to collect laptop. very worried about sending it away with them now as lost confidence is company. please help. my son's laptop for his 6th form coursework and he is struggling to use another laptop as he is having to share with me and i use mine for work. please please help

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Please read this and let me know if it helped,will try and help you out..is the operating system original?
http://articles.techrepublic.com.com/5100-10878_11-6031733.html

Posted on Oct 30, 2008

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