Question about Finis Swi MP3 Player

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USB connector problem

The new SwimP3 I bought arrived last evening ago but I had great difficulty opening the housing to its USB connector. I finally opened it and started to charge it. After charging, I discovered the white plastic lid under the exposed USB connector of the SWIMP3 chipped badly as I removed it from the USB port or my pc. I doubt the USB connector will be waterproof because of the damage. The USB connector of this SWIMP3 is probably defective. I have a lot of USB equipment and none of the USB connectors ever get broken this way. Can I replace the USB connector assembly easily? If not shall I contact the seller and ask for an excahnge? or shall I contact the manufacturer instead?

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It shouldn't be a problem. Check the SwimP3 V2 FAQ website. It says:

Q: The cap that covers the USB port on my SwiMP3 came off during my swim, will this damage my player? A: No, the SwiMP3's USB port is completely waterproof, the cap is there to keep the USB port generally dry so you wont have to dry it by hand before connecting it to your computer.

Posted on Dec 12, 2008

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I bought a finis swimp3 player and lost the instructions, and now can't operate the player! Help! Can I please get new instructions?


stephlichtma,
If you would like you can contact me via email and i can provide you with instructions for your unit.
mmoss@finisinc.com

Nov 17, 2010 | Finis SwiMP3 v2 Player

2 Answers

My SwiMp3 (1G) player plays fine outside water but turns off in the water. Replaying and resetting only temporarily solves the problem. I have not been able to swim even one complete lap with my music...


Hi Pradeepdhill,

The firmware on your device may need updating. Please go to the FINIS website and upgrade your device with the newest firmware.

Jul 11, 2010 | Finis Swi MP3 Player

1 Answer

One earpiece is sounding scratchy


Typically the Swimp3 player sounds great right out of the package. In fact we've had many customers who have used it successfully for years. Like all electronics though, sometimes there is simply a problem.

Your new player is backed by the manufacturer's 90 day warranty. You can contact the store or website for an exchange or contact Finis directly to get a warranty replacement. http://www.finisinc.com/Contact/

Have fun swimming to your favorite music with your Swimp3 mp3 player.

Michelle
Authorized Swimp3 Dealer
WaterproofMusic.com

Jun 19, 2010 | Finis Swi MP3 Player

1 Answer

One of side speakers doesn't play anymore


If this is a recent purchase, your new Swimp3 player is backed by the manufacturer's 90 day warranty.

Typically the Swimp3 player sounds great right out of the package. In fact we've had many customers who have used it successfully for years. Like all electronics though, sometimes there is simply a problem.

You can contact the store or website for an exchange or contact Finis directly to get a warranty replacement. http://www.finisinc.com/Contact/

If it is not new, you may want to check the wires and be sure they haven't come loose. Since it is a sealed device, there is no official over the counter fix for the problem if the wire has shorted.

One problem we have noted is that customer shove the player in the gym bag, instead of putting in a protective bag that is comes with. This can cause undue stress when you stretch the wires. You should always protect your swimp3 from that kind of damage, too.

I hope this is helpful to you. Have fun swimming to your favorite music with your Swimp3.

Michelle
Authorized Dealer for the SwimP3
WaterproofMusic.com

Jun 09, 2010 | Finis Swi MP3 Player

1 Answer

I charged my swimP3 but it won't turn on when disconnected from the computer.


The Swimp3 Player does need to be charged for at least 3 hours for the best experience. Here are some tips that could help solve your problem:

Problem: The player doesn't turn on.

Suggestion: Charge the battery in the player for at least three hours, this will allow it to fully charge. You can charge it by plugging it into the USB port on your computer or by using a USB wall charger (sold separately). If you do choose to use a computer to charge it, be sure your computer is turned on. If there is no power to the computer, then no power is going to the USB port to charge the Swimp3 player.

Additional Tip: The charging answers are in the Green Indicator Light.

If the green light is flashing off and on, then your SwiMP3 player is charging

If the light is solid green, the SwiMP3 player is fully charged

If you have no green light - then it is not receiving a charge - check the connection, make sure its plugged in properly, or check to see that there is power from the computer or USB wall charger.



Problem: I have charged my player, the light is solid green, but no music plays.


Suggestion 1: Have you loaded music onto the player? Try adding a few mp3 or wma files and test it again.

Suggestion 2: If the power is on, you loaded music, clicked the Play button and no music comes out, press and hold the RESET button for 4 seconds. It's kind of like rebooting your computer when it crashes. Many times a simple reset clears up any challenges.



If that doesn't work, then it could be the

* volume

* incompatible files or

* folders




Volume: On some units the factory volume setting is very low.

Solution: Try turning up the volume by pressing and holding the "+" PLUS button. If you click the "+" button it changes the song, pressing and holding the button will actually control the volume. And if its too loud, press and hold the "-" MINUS button to bring the volume back down.





Incompatible Music Files: If you have loaded a music file that is not compatible, it simply won't play. The SwiMP3 player works with mp3 or wma files, but not aac (like from iTunes).

Solution: Remove the incompatible files. Convert your other music files to mp3 or wma, and if you are importing your songs direct from itunes, you'll need to convert them to mp3s first.



Incompatible NON-Music Files: An MP3 player is similar to a Thumb Drive or Flash Drive because it can hold any kind of file that will fit in the drive's capacity. However, if you have loaded an incompatible file - including JPEGs, Cover Art, Word Docs, anything that is not an MP3 or WMA file, the player simply can't translate it into music.

Solution: Remove the incompatible files, leaving only your mp3 or wma files in your root directory.



Folders: The mp3 player is not able to open folders and play music files stored inside, to the Swimp3 player the folder is simply an un-playable file.

Solution: Open the folders, move or copy the music files into the root directory (remember, mp3 or wma - not aac), then delete the folders.

Michelle
Authorized Finis Dealer
Get Swimp3 Deals at WaterproofMusic.com

May 21, 2010 | Finis Swi MP3 Player

1 Answer

Finis SwimP3 charging but not listed on removable disk drive.


Cyn,

Generally the computer should recognize the Swimp3 Player just like it would a flash drive or thumb drive. Remove the drive from your USB Port, press and hold the RESET button for 4 seconds and then try again.

That will usually clear up any hiccups you're having with the swimp3 player.

Plug it back in and look in My Computer again. On my Windows PC with XP it pops up and asks what I want to do with the drive.

After Resetting, you may also want to try it on a second computer to see if it is recognized. If it isn't working then, it could be the electronics, and your gift giver can check with the place where it was purchased.

I hope this helps.

Michelle
Swimp3 by Finis Dealer

May 09, 2010 | Finis Swi MP3 Player

2 Answers

I used to be able to get my swimp3 to work fine from my itunes, now even with the same songs as before it says there isn't enough space even though on screen the file is reading as empty? Does anyone know...


I haven't seen a similar problem, however, my first suggestion would be to try the RESET function.

Second would be to make sure you didn't load the songs into folders on the device - they will only work in the root directory.

Last, I would look for any NON-music files or folders. If you have accidentally transferred other files that could keep it from playing

Remember though, the Swimp3 Players are compatible with iTunes, however, they can't play any AAC / encrypted songs.

Good Luck
Michelle
Authorized Swimp3 Dealer

May 02, 2010 | Finis Swi MP3 Player

2 Answers

SwiMP3 was not safely removed and now it is not recognized


Turn off CPU, Unplug Power cable, And all usb devices, let it sit for about 20mins. Plug it all back in. Turn on the CPU! Also make sure if your device requires "DRIVERS" or if you have a CD download and install that before anything.

Jun 12, 2009 | Finis Swi MP3 Player

1 Answer

Got to help with computer


  1. Connect the USB cable to the back side of the device
  2. Connection the USB side of the cable into the USB port on your computer
  3. If you are using a Windows PC, you can locate your swimp3 drive in 'My Computer'
  4. If you are using a MAC, you will see a new icon appear on your desktop 'NO NAME'
  5. If you have MP3s on your computer you can drag and drop files onto your swimp3 drive
Once you have all the songs loaded onto your device, eject your device and enjoy listening to music underwater.

Dec 21, 2008 | Finis Swi MP3 Player

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