About 2 days ago my fax stopped working. I checked the power. Reattached all the cables. Tried another device (it worked fine.) Unplugged everything and waited 10 minutes and re-plugged but nothing has worked. The display is accurate but there is no dial tone and makes no noise when dialing. Is it dead or is there another way to reset it?
The machine is less than 9 months old with very light use.
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Your firstly need to put your hp fax machine through the machines fax diagnostics found under the tools menu. This will hopefully identify any obvious problems.
You need to ensure that you have the correct cable from your telephone socket to the fax machine. It should be a BT Plug to RJ11 Crossover telephone cable in the U.K. This cable reverses the polarity of the terminals and will look identical to other terminals but is not.
Available from cabling for less Item Code BT-203X Price 3.28 plus vat and postage.
Ask your telephone line provider to check there is no noise in the background as fax machines sender and fax machiine receiver are like birds in love. They sing to each other before the receiving machine recognises the sending machine and accepts the message.
If you require any further assistance then please do not hesitate to contact me.
while the printer is powered on.....unplug the power module and then press and hold the # 3 button at the same time......while holding the two buttons reconnect the power module......will fix the problem.
Unfortunately wer purchased two new hp office jet 7610 which do not come with cabling and we could not get the fax to work. I spent 3 days on the telephone with hp and British Telecom each of which blamed it on each other. After doing some research on the internet I discovered that hp require a strange cable formant which is called a 'cross-over cable' is required. I bought them from cabling4less.co.uk and the product code is BT-203X. They can be found on their web site www.cabling4less.co.uk The link is: http://www.cabling4less.co.uk/category.php?cat_id=237 This should resolve this frustrating problem.
You cannot use a four wire cable to connect the fax to the wall. You must use a two wire cable, like the one that came with the machine. BTW, that means you can't you the EXT port to connect a two line phone or answering machine.