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Your printer does not necessarily recognize the secondary tray in Windows 7. Try the following and see if this will access the tray. This instruction is for Windows Vista, but should work for your application:
Click ® Control Panel.
Click Hardware and Sound.
Right-click the Dell Laser Printer 1720 icon.
Click Install Options.
Click Ask Printer.
Click OK, and then close the Printers folder.
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I Open my browser....I signed in to my router as administrator .... Mine is 192.168.1.1 .... I went to status in my router .... Then to local network .... Then to DHCP Clients Table .... This is how I found what printer address the was.... Then I typed the printer ip address into my browser Mine happened to be 192.168.1.105 .... Yours will probably be different....That got me to the 1720dn printer menu ....I clicked on Configuration .... I clicked on Print Server Settings I clicked on TCP/IP I clicked on Set static IP address. I changed IP address from 192.168.1.105 To 192.168.1.125 and Submit....Now you can get to the printer menu at 192.168.1.125
Go to run.... Printers & Faxes Right click on Dell laser printer 1720dn Properties. Ports .... Add port .... Double click on Dell Enhanced TCP/IP .... I named the port My dell laser 1720 dn....Where it said enter a single IP address or host name I entered the new address 192.168.1.125 the clicked OK ....
Right click on Dell laser printer 1720dn Properties....Ports Choose your new port ....
I did a forced reset to default... Open the front panel, hold down the green and orange buttons, turn on the printer. Wait as the lights cycle until the error light remains on, then close the front panel. A new config page will print, and then you will be able to connect to the printer using the new DHCP address that has been assigned.
Normally to fix a printer that is printing gibberish, uninstalling and reinstalling the print drivers will fix this issue. Another thing that can contribute to gibberish print is using a USB cable that is too long.
With this particular problem (prints Zen), one solve is to uninstall any Dell toner management software. This is particularly true if you are running Vista and hooked up by USB. To uninstall the toner management software (Vista OS), go to control panel>programs>programs and feature>uninstall a program. From this list choose Dell software, choose a customized uninstall, and then choose anything that has to do with Dell toner management.