Question about Dell 5100cn Laser Printer

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Very strange problem with Dell 5100cn

We have a computer that can print to a Dell 5100cn through the TCP-IP link, but not through the print server. The ports have been open, and other computers on the same network can access the printer fine.


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Hi Dejoda89,

Unfortunately, the problem is not with the printer, but rather the computer that you are trying to access it with.

It could be a corrupt Print Driver, corrupt registry file, your firewall, or even the security settings on the print server.

The network card of the printer doesnt care where the source of the request is coming from. If you can address the printer via tcp/ip, then the port is active and working.

Check with the system administrator of the print server to see if they can help resolve the issue.

Posted on Oct 31, 2008

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I would check if there are any printing restrictions set for the printer. Most current printers offer the option of either restricting based on user name or Ip address. The later intended to prevent Ip direct printing to bypass pay for print systems. That or your non-admin user has the incorrect driver installed and that is triggering the erro.

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Connect it to the router. It should hopefully be set to get an ip address from the router. On each computer that you want to print from you need to select Add Printer in the Printers section of Control Panel and select a "Network Printer". You should be able to either browse for it or put the ip address in (depends on the router, printer settings etc). It should then ask you for the drivers etc.

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Changing Printer's IP Address isn't that complicated. There are two ways on how to change the printer's IP Address.

If you know the old printer's IP address, you can simply type that old IP address on the Address Bar of your Internet Explorer or any other browser (ex: http://192.168.1.101). It should redirect you to the printer's User Interface. From there you can go to Network then TCP/IP settings. You can change the IP address of the printer. Make sure to use an IP address within the same range of your network.

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Meaning that the IP Address of the print server is different from the computer's IP Address.

If you're computer has a static IP Address, you need to assign a static IP Address for your Print Server. To assign a static IP for the print server, you need to open the PSAdmin utility on your computer, locate the TCP/IP and click the plus (+) sign. Double-click the IP Address and you may change it from there.

Make sure that the IP Address of your computer, router and print server are in the same IP range. And make sure that you could ping the IP of the print server.

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Ex. print server IP: 192.168.1.4
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Note: X can be any no. from 1 to 254

To assign an IP address on your computer:

Start > Control Panel > Network connection

Go to the properties of the local area connection then click on TCP/IP tab.

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Using a print server like this, you should not need to "browse" to find the printers. See what ip address has been assigned to the printer. Once you have the ip address, open a command prompt (start -> run -> cmd) and type:
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See if you can ping the printer from each of your computers. If you can, great, install the new printer by adding a "local" printer at a new TCP/IP port with the IP address of your printer. If not, then you may have some routing issues.

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1. Set up your print server with an IP address.
2. Ping your printer IP address.
3. If successful, Add printer wizard. Create a new port, Make it TCP/IP port. Put the IP address in the IP address field. Click next and Use Generic 9XXX Raw.
4. Install the driver provided by the manufacturer for your printer and assign it to the Network port.
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Hope this helps.

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TCP/IP printing for windows xp:
you must know the IP address of the print server and the port name.and the pc's ip address must be in the same subnet as the print sever's ip address.
Step 1 Go to Start > Settings > Printers and double-click the Add Printer icon to open the Add Printer Wizard.
Step 2 Select Local Printer and click Next.
Step 3 Select Create a New Port and choose Standard TCP/IP Port from the drop-down menu and click Next.
Step 4 This will bring up the Add Standard TCP/IP Printer Port Wizard. Click Next.
Step 5 Enter the IP address of the print server and the port name and click Next.
Step 6 The next window will prompt you for the Device Type. Select the Standard radio button and use Generic Network Card from the drop-down window.
Step 7 Click Finish to close the port configuration wizard.
Step 8 This will bring you back to the Add Printer Wizard. Step through the remaining windows of the Add Printer Wizard, accepting the default values to complete configuration.

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