This is a common problem with these units. Try this:
To Format your player follow the following steps: PLEASE MAKE SURE YOUR ILO IS DISCONNECTED FROM THE COMPUTER BEFORE BEGINNING!
1. Open up your My Computer Icon to show your drives installed on your computer and take note which ones are installed. Leave this window open. 2. Connect your ILO device and wait for the two additional "removable disk drive"(s) to appear in your My Computer window (ex: removable disk drive [E:], removable disk drive [F:]) 3. Right click the first drive that appears (ex: [e:] if the removable drives show as [e:] and [f:]) and select format 4. Click "start" on the format window 5. Disregard the warning notice that pops up 6. Once that is complete retransfer all of your music and then your device should function properly.
There are a select few mp3 players that are having a few issues with the internal flash memory and will not allow windows to format it. The only solution to these units is to reinstall the firmware into the player itself. To reinstall the firmware, please search your email folders for the email I have sent you titled "ILO 116 Firmware". Sometimes, your email security settings will move this email to your junk mailbox. Once you open the file, read the instructions and click on the attachments link to open the software.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
There are two ways to format an Mp3 player - one on the computer
itself, and one in Windows Media Player. Both methods will end up
erasing all the songs on the player, but the player will be "good as
new" after that. Sometimes reformatting in this manner will override
the player's native formatting and cause problems - this can be
reversed in most cases by updating the player's firmware. Firmware
upgrades are available from most manufacturers' websites. WARNING: The following procedures will erase all songs on the player.
Check if the file system is NTFS. If yes, format it to FAT or
FAT32. - Connect player to computer, double-click my computer, right
click on icon of mp3 player and select format. This only applies to
Windows-based computers. You can also format the player in Windows Media Player itself: Connect your Mp3 player to the computer and open Windows Media
Player. Click on the Sync tab. Pull down the drop down menu underneath
the Sync tab by moving your cursor over the Sync tab and left clicking
on the little black arrow underneath the Sync tab. Highlight "name of
Mp3 player here 1GB" (wording may vary slightly), and then select
"Format." - this should erase everything. -Tha Mp3 Doctor
i have the same problem and mine wont turn off in less i take out the battery it just keeps on flashing the ilo logo if some one knows how to fix it or how i can contact the manufacture (i lost my instruction book) it would be greatly appreciated.
This player only seems to be able to transfer MP3 format with Vista, using windows media player syne. Unless someone found otherwise.
When using XP Pro and Windows Media Player you can transfer WMA but you have to go into the PROPERTIES of the drive (mine was mp-556/G: drive) and DESELECT the option to transfer folder hierecy. The MP3 player is not able to reconginize the folder structure it usually creates.
You should backup your data and format the player.
Plug her in, copy your music onto your computer, then format it by right clicking the drive in My Computer, then going to Format, then clicking Start.
After it's finished, copy your music back over to the player and it should be sorted.
I'm not certain what the problem is but it sounds like you might be able to fix it by updating the firmware. I'm guessing that it is an Ilo product. Lenoxx produces Ilo mp3's and you can get information from their site as to how to update. If it isn't there search for firmware and the player name. Good luck.