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2 Answers

Washing machine will not drain.

A Miele " Novotronic ) model W-828 Front loading Wachine Machine will go through normal wash cycle, but will not drain the water after spin. Bought and installed a complete new pump, no difference. Water remains in the sump.
Any ideas?

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  • hillsj0a Oct 31, 2008

    Hi Alf,



    Thanks for the Diagnostic. I think the pump runs due to the slight hum/whirring noise that comes from the pump area, when the machine goes into spin mode. Not concrete proof I know, but I will try the syphon test to verify all the pipe work is clear.



    Next question. If the drain pipes are clear, and the water does syphon out, Is there likely to be a solenoid valve in the system that may stuck closed, or just plain burnt out?





    Regards



    Simon

  • hillsj0a Dec 29, 2008

    Hello Alf,

    I tried all the suggestions you made, and still have the same problem.

    The pump impellor turns. I took it out of the housing and switched the washer to drain mode. The Impellor turns freely. Trouble is when it is back in it's housing with the filter cap ( which is spotless) in place, there is a grating sound that starts up. It is coming from the pump housing. Don't know what it is rubbing against, but the pump impellor is still turning.

    I have taken ALL the hoses off and they are clear. There is water in the big hose from the drum to the pump. But no water past the pump. I laid the drain hose down on the floor, no water comes out. So no syphoning is happeningEverything else works fine, just can't get the water to drain.

    Anything else I can try?

    Regards
    Simon

  • hillsj0a Jan 01, 2009

    I have done as suggested, laid the hose flat on the ground, even back-filled the drain hose until full , and then attempted to create a syphon effect, but the water soon comes to a halt. So, I really do not know what is preventing the water from draining

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2 Answers

Hi Simon,
I am not that familiar with the Miele brand, but it is possibly a stuck valve. I have had this problem on an AEG and the problem was resolved by cleaning the filter which was totally clogged with fluff and coins left in pockets! I am not sure if yours has a filter. If it does you might look for a rather large screw out filter, usually on the lower front area for easy access. Good luck!

Alf

Posted on Nov 02, 2008

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  • 14 Answers

Do you know for a fact that the water pump runs?? If it does not then the programming side/power supply is faulty. If it does run (and is new) then a systematic check for blockages or broken pipes should be made! Try lying the outlet pipe flat on the floor. This should cause the water to syphon out on its own, showing a clear water path.
Good luck
Alf

Posted on Oct 30, 2008

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