Question about Washing Machines

2 Answers

Washing machine will not drain.

A Miele " Novotronic ) model W-828 Front loading Wachine Machine will go through normal wash cycle, but will not drain the water after spin. Bought and installed a complete new pump, no difference. Water remains in the sump.
Any ideas?

Posted by on

  • 1 more comment 
  • hillsj0a Oct 31, 2008

    Hi Alf,

    Thanks for the Diagnostic. I think the pump runs due to the slight hum/whirring noise that comes from the pump area, when the machine goes into spin mode. Not concrete proof I know, but I will try the syphon test to verify all the pipe work is clear.

    Next question. If the drain pipes are clear, and the water does syphon out, Is there likely to be a solenoid valve in the system that may stuck closed, or just plain burnt out?



  • hillsj0a Dec 29, 2008

    Hello Alf,

    I tried all the suggestions you made, and still have the same problem.

    The pump impellor turns. I took it out of the housing and switched the washer to drain mode. The Impellor turns freely. Trouble is when it is back in it's housing with the filter cap ( which is spotless) in place, there is a grating sound that starts up. It is coming from the pump housing. Don't know what it is rubbing against, but the pump impellor is still turning.

    I have taken ALL the hoses off and they are clear. There is water in the big hose from the drum to the pump. But no water past the pump. I laid the drain hose down on the floor, no water comes out. So no syphoning is happeningEverything else works fine, just can't get the water to drain.

    Anything else I can try?


  • hillsj0a Jan 01, 2009

    I have done as suggested, laid the hose flat on the ground, even back-filled the drain hose until full , and then attempted to create a syphon effect, but the water soon comes to a halt. So, I really do not know what is preventing the water from draining



2 Answers

Hi Simon,
I am not that familiar with the Miele brand, but it is possibly a stuck valve. I have had this problem on an AEG and the problem was resolved by cleaning the filter which was totally clogged with fluff and coins left in pockets! I am not sure if yours has a filter. If it does you might look for a rather large screw out filter, usually on the lower front area for easy access. Good luck!


Posted on Nov 02, 2008

  • Level 1:

    An expert who has achieved level 1.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 14 Answers

Do you know for a fact that the water pump runs?? If it does not then the programming side/power supply is faulty. If it does run (and is new) then a systematic check for blockages or broken pipes should be made! Try lying the outlet pipe flat on the floor. This should cause the water to syphon out on its own, showing a clear water path.
Good luck

Posted on Oct 30, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Miele W828 Check inlet red light flashing

Just wanted to mention mine was retaining the fabric softener and skiping steps in the cycle and intake red light was flashing too. Once
I cleaned the draw and used a toothbrush to unblock the holes in the ceiling its working again perfectly. Miele Novatronic W 828.

Mar 07, 2013 | Miele Novotronic Premier 500 Front Load...

1 Answer

Miele Novotronic w963 motor does not turn after water filling

Hello, my question is, I have washing machine MIELE NOVOTRONIC W 963, is broken, Which Miele model HAVE SIMILAR MOTOR ,thank you . William

Jan 03, 2013 | Miele Novotronic W1918A Front Load Washer

2 Answers

Miele Novotronic W 833 won't drain


if your washing machine drains into a spigot in the u bend under your sink you will probably find a blockage here. you need to remove the drain hose and have a look in the hole.

if not when you remove the fluff filter have a look in the hole and make sure the drain pump turns freely. you can also run a drain spin cycle with the fluff filter removed and make sure the drain pump is working.

Jun 14, 2010 | Miele Novotronic Premier 500 Front Load...

1 Answer

My Miele Novotronic W 844 Washing Machine will not completely spin dry my clothes. They are soggy at the end of the wash cycle. Help please! (My machine's settings are in German.)

Hi there are 3 possible causes.
1. Out of balance load (drum is divide into 3 sections if weight i one section is greater then 1.25kg than another section will not spin)
2.Carbon brushes ( Normally good for at least 10 years)
3. Vent from drain pump blocked.(Vent left front side of soap drawer. Visible when drawer removed)

Mar 19, 2010 | Miele Novotronic W1918A Front Load Washer

1 Answer

Miele W916 front-loading washing machine filling very slowly

There are two variant of this model one with normal fill hose and triple valve and one with waterproof system and triple valve. If you have change water proof hose (one with grey box on end) then it only leaves the triple valve.if waterproof hose is fitted be sure to order 110volt triple valve

Mar 05, 2010 | Miele Novotronic W1918A Front Load Washer

1 Answer

Miele Premier Novo Washing Machine

Open drain door at bottom front left of machine. Pull yellow tab that is there. This is the manual door opener.

Jul 15, 2008 | Miele Novotronic Premier 500 Front Load...

Not finding what you are looking for?
Washing Machines Logo

Related Topics:

282 people viewed this question

Ask a Question

Usually answered in minutes!

Top Washing Machines Experts

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers


Level 3 Expert

77514 Answers

Brad Brown

Level 3 Expert

16644 Answers

Are you a Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides