Question about Dell 962 Photo All-In-One InkJet Printer

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Dell Photo 926 printer scanning problems

Hello,
We just got a new Dell Inspiron 530 computer that uses Vista. We are using our original printer, Dell Photo 926 all in one. We can print, copy, but it does not scan. When you request a scan, it seems to take a couple of minutes and then an error message comes back on the printer stating "Scan request failed". With our old Dell, we were able to get the scanning to work. It used Windows XP if that matters. I uninstalled the printer and then reinstalled it again. Any ideas for HELP would be appreciated.
Thanks
Sue

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  • 1 more comment 
  • mandy2001 Oct 30, 2008

    Not exactly sure where to find the older version of the driver so as to uninstall it. I downloaded the latest version and I am a little confused.



  • Anonymous Nov 16, 2008

    i cant get to the dell-all-in-one-stage. it only will let me get to the place where it shows what printers i have online and are up and running. that is where everything just stops . sue 11/15

  • kimfee Mar 01, 2009

    We have the Dell 926 as well, and it will no longer scan. It says it cannot find the scanner. But we checked all connections, and it is fine. We used to use Corel to open the scanned documents, but deleted it because it slowed the computer down so much. Now, what program would we tell it to scan to, if we can get it to scan. Maybe that is the problem?

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Go to control panel, scaners and cameras and use that to start the scan

Posted on Mar 06, 2010

  • edwin_fong20
    edwin_fong20 Sep 07, 2012

    carlkrol thank it work =))

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Go HERE and select your OS and download the latest version of the driver. Then uninstall the older version on your PC, reboot, and install this version. Dont plug in the printer to your PC until instructed to do so in the installer.

Hope that helps! Should you have any further questions,please feel free to post them here.

P.S. – I would greatly appreciate a FixYa!rating if the solution I provided fixed or helped you resolve your problem.

Thank you for using FIXYA!

Cheers!
IrishDruid

Posted on Oct 30, 2008

  • Swilin Sampson
    Swilin Sampson Oct 30, 2008

    Go to control panel, add/remove programs. that will give a list of programs installed on your PC. Look for the older driver, and click on remove. the reboot, and run the new installer.

    Or else, click Start > All Programs and locate the entry for your Dell printer. When you click on that, there will be an option to uninstall. Proceed from there.


  • kl2701 Aug 29, 2011

    I found I had to delete the printer first then download new driver.

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You have to reinstall the printer software from the disc. You can download it from the dell website, but it doesn't include the OCR software which allows you to scan to and then edit in word documents.

Posted on Mar 23, 2009

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  • 11 Answers

SOURCE: Dell Photo 926 printer scanning problems

Go to Control Panel, then Programs and Features. Uninstall the Dell printer software.

Then, go to Control Panel, then Device Manager. Locate the printer, right click on it, and select uninstall.

Disconnect the printer from your PC.

Go to the Support section of Dell's web site, download the latest driver for your printer.

Restart your PC.

Install the software. Connect your printer when instructed to, or after the software install has completed.

Let me know if you still have issues :)

Posted on Apr 28, 2009

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Then, go to Control Panel, then Device Manager. Locate the printer, right click on it, and select uninstall.

Disconnect the printer from your PC.

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Restart your PC.

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Let me know if you still have issues :)

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Hi here is the user guide for your printer

Download it here
http://support.dell.com/support/edocs/systems/prn926/en/ug_en.zip

How to Scan
Scanning Single-page Documents or Photos
  1. Turn on your computer and printer, and make sure they are connected.
  2. Load your original document or photo.
    scanner_align_photo_2.jpg
  3. Click Start® Programs or All Programs® Dell Printers® Dell Photo AIO Printer 926.
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    The Dell All-In-One Center opens.
  5. From the Send scanned image to: drop-down menu, select the program you want to use.
    note-dell.gif NOTE: If the program you want to use is not listed, select Search for more... in the drop-down menu. On the next screen, click Add to locate and add the program to the list.
  6. Click See More Scan Settings to customize your scan.
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Scanning Multiple Photos or Multiple-Page Documents note-dell.gif NOTE: Some programs do not support multiple-page scanning.
  1. Turn on your computer and printer, and make sure they are connected.
  2. Load your original document. For more information, see Loading Original Documents on the Scanner Glass.
    scanner_align_photo_2.jpg
  3. Click Start® Programs or All Programs® Dell Printers® Dell Photo AIO Printer 926.
  4. Select Dell All-In-One Center.
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  5. From the Send scanned image to: drop-down menu, select the program you want to use.
    note-dell.gif NOTE: If the program you want to use is not listed, select Search for more... in the drop-down menu. On the next screen, click Add to locate and add your program to the list.
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  10. When you finish customizing your settings, click Scan Now.
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