Question about Dell 962 Photo All-In-One InkJet Printer
We just got a new Dell Inspiron 530 computer that uses Vista. We are using our original printer, Dell Photo 926 all in one. We can print, copy, but it does not scan. When you request a scan, it seems to take a couple of minutes and then an error message comes back on the printer stating "Scan request failed". With our old Dell, we were able to get the scanning to work. It used Windows XP if that matters. I uninstalled the printer and then reinstalled it again. Any ideas for HELP would be appreciated.
Go HERE and select your OS and download the latest version of the driver. Then uninstall the older version on your PC, reboot, and install this version. Dont plug in the printer to your PC until instructed to do so in the installer.
Hope that helps! Should you have any further questions,please feel free to post them here.
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Posted on Oct 30, 2008
You have to reinstall the printer software from the disc. You can download it from the dell website, but it doesn't include the OCR software which allows you to scan to and then edit in word documents.
Posted on Mar 23, 2009
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Posted on Jan 02, 2017
Go to Control Panel, then Programs and Features. Uninstall the Dell printer software.
Then, go to Control Panel, then Device Manager. Locate the printer, right click on it, and select uninstall.
Disconnect the printer from your PC.
Go to the Support section of Dell's web site, download the latest driver for your printer.
Restart your PC.
Install the software. Connect your printer when instructed to, or after the software install has completed.
Let me know if you still have issues :)
Posted on Apr 28, 2009
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