Question about Philips GoGear HDD1830 MP3 Player

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Need help wats good i jus bought a philips sa 1916 1 gb and wen i plug it in my computer it says its not connected wats wrong

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Uninstall all Philips software.
Then, re-Install the CD that came with player.
Then plug in the mp3 player to pc.
Try again.
If no go, try every usb port on pc.
If still no go, then:

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Posted on Dec 09, 2008

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Make sure you run the installation CD, or grab the software from the Philips website - this device will not work properly if Philips Device Plug-In is not installed. Does Windows Media Player 10 recognize the GoGear? If so, then the absence of a drive letter will not be a huge problem. If not, restart the computer and try one more time. A word to the wise - running this GoGear on a PC running Windows Media Player 11 will cause irreversible damage to the player. If you have Windows Media Player 11, rollback to WMP 10 - instructions are on the Philips and Microsoft websites.

If all else fails, try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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