Question about Western Digital My Book World Edition 1TB Remote Access Storage System

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Mionet application doesn't show files in subfolders of shared folders

I have bought a WD my book world and installed the software of the cd on pc at home and on pc at work. When I work at home the mionet application shows all files stored on my book world. When I go to the office and Iuse the mionet application, suddenly the folders on my book world seemed to be empty. Strange, because when I use the web access from mionet, the folders show all files which are stored on them. I have unistalled and reinstalled the application, rebooted the storage device and had the firmware upgraded....but still no luck. Anybody the same problem and does anybody have a proper solution ? I use the software that came with the WD my book world: WD Access Anywhere (powerd by mionet) and WD Backup Anywhere. Please somebody help with that problem, because WD support hasn't come up with a solution, that is to say, no solution at all.
Thanks anyone.

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  • Dazzlin_dazz Nov 06, 2008

    I have exactly the same problem with one file on my WD drive. When I access it using mionet on a remote computer, it shows as empty. But when I access it over the internet (that is to say, log into the mionet website) all the files and folders appear to be exactly as I expected them to be.

    All the other files on the drive seem to show the correct contents.

    The local PC to the drive is windows XP home edition. The remote computer is running Vista home edition. Is this a Vista issue?

    Anyone have any ideas? thoughts?

    Thanks

  • Anonymous Jan 25, 2009

    I have just a same problem. Support can't help.

  • Anonymous Jan 28, 2009

    I also have this issue. I can access the drive remotely AND see the directories, but not the files. I've tried both the installed and web versions of the software on my laptop.

  • Bj?rn ?rntorp May 11, 2010

    When you are at the office are you using your companys internet connection?
    -If so it is very likely, and or possible that they have blocked/disabled certain types of communication from their network to the internet (wich in this case, from the office/companys perspective, is where your network drive is located).



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I am having the same problem, but I have a solution. I don't know if its a permanent solution though. You have to setset mionet though the drive. Enter your drives ip address into your web browser and go to the mionet section. One option is to reset mionet. That has worked for me so far, but its useless if your not on your home network.

Posted on Jul 03, 2009

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I believe you have a choice of using either the web interface or the desktop version of Mionet when you are on the same network (LAN), and as you mentioned both of you have no problem when you are on the same network as the NAS drive (MBWE) is.

When you are out of the local network where your NAS drive is, the only choice you would have is the web interface of Mionet. Eventhough you may have installed the desktop version of Mionet tool on a remote PC, I don't think you can access through that desktop tool. Sorry !!!

Posted on Jan 10, 2009

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