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I bought a new Motorola rokr EM325 - it has USB connection to transfer music files - computer recognizes removable disk (F:) but will not allow me to open or drop files into it (comes up with I/O error)..please help me!!

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  • petrag08 Oct 30, 2008

    nope - still doesnt work..now my computer doesnt recognise the phone at all!

  • petrag08 Oct 30, 2008

    i have tried a different port..and fixing the device..nothing is working...my computer still says there is an I/O error

  • petrag08 Oct 30, 2008

    how do i check to see if my computer is using USB 2.0 ports??

  • petrag08 Oct 31, 2008

    no CD came with the phone - it just says plug in th data cable and drop files into the drive - but it wont let me open the drive.

  • petrag08 Oct 31, 2008

    Proton - i checked and i do not have USB 2.0. What is the next step??

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U need to load the software for motorola phone to create a connectivity and transfer files .just load it from the cd u received with ur phone and then connect ur phone to pc.

Posted on Oct 30, 2008

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Hi,
The problem with you computer , is that the USB port drivers are a source of conflict.Remove all USB devices connected to the system. Second check if you are using USB 1.1 ports on the computer.coz the Rockr would require USB 2.0 ports.
Second , you can try is create a new user profile on the computer and then check if the same is working
To create a new user account follow the link below
http://support.microsoft.com/kb/279783



Thanks
Proton

PS . do post the results back

Posted on Oct 30, 2008

  • Mandeep  Singh
    Mandeep Singh Oct 30, 2008

    To check which version of USB ports are there on the computer



    Click on start >left click on RUN>Type devmgmt.msc.

    Click on the plus sign next to Universal Serial Bus Controllers



    If you see the entry for "Standard Enhanced PCI to USB Host Controller"

    Then you have a USB 2.0 otherwise its USB 1.1



    Thanks

    Proton

  • Mandeep  Singh
    Mandeep Singh Oct 31, 2008

    Hi,

    if you are using a desktop computer, you can install a USB 2.0 card in your computer, That would solve the probelm. The card would look like the one shown on the link below



    http://www2.multithread.co.uk/mtcshop/im...



    Thanks

    proton

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Try with other usb port ........

the usb connection might be loose ......just remove the cable and insert it properly to transfer the data ....

Posted on Oct 30, 2008

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Hi,

Make sure that the USB drivers for the systems are actually loaded and you are not running on the Default Windows drivers. To check this one out you'll need to look in Device Manager to see if there are any Listed USB Ports shown as not working or needing an updated driver.

With these propriety systems they quite often do not always install the correct drivers for USB and LAN ports and this can cause quite a few problems.

Posted on Oct 30, 2008

  • Priya darshan Oct 30, 2008

    Also try these steps:

    first go into command prompt (run>cmd) and type help, this will bring up a list of options, After that run a chckdsk(Check disk for errors)Once you run this scan it will check and fix the errors.You can also righ click on your F drive and slect the TOOLS tab and then click on Check for errors(ChkDsk)



  • Priya darshan Oct 30, 2008

    Please take a moment to accept the solution

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How to I get a picture that's on my phone onto my pc?


Hello,

You can get picture transferred to Your computer using the bluetooth of Your phone or through the USB connection or through the memory card of Your device.

To use the bluetooth of Your phone please follow the steps below:
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  2. Turn on the bluetooth of Your phone,
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To send picture through the memory card, please follow the steps below:
  1. Turn off the phone,
  2. Remove the memory card of the phone,
  3. Get a memory card reader and insert Your memory card into it,
  4. Then You connect the memory card reader to the computer,
  5. It will read like a USB drive and install its drivers,
  6. Open the file to view folders, or You go to the phone and open it from its position i.e Removable drive E:,
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To transfer picture to the computer using the USB cable, please follow the steps below:
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  5. If the phone does not connect to the computer, it might require the software disc that came with the phone, insert it into the computer and allow it install,
  6. Once the computer recognizes the phone,
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Hi,

1.Plug one end of the USB adapter into the phone, and the other end into an available USB port of your computer. Look to the bottom right of the screen and you should see an "Installing Driver..." window pop up. Wait a few minutes to allow the computer to look for a driver for your phone
2.Look for a window to pop up that tells you "Driver was successfully installed." If it never comes up, or instead a window pops up that says "Driver was not successfully installed," it means your computer did not recognize your cell phone. In this case, you'll need to look for the driver. If it did install, skip ahead to Step 5.

3.Install the driver by double-clicking on it. Before you do this, make sure your cell phone is unplugged. After you've installed the driver, plug in the cell phone, and it should be recognized
4.Go to "My Computer." Look for a new drive that has either the brand/model of the cell phone in the name, or simply a picture of the cell phone on the drive. It will probably have the drive name F:, I: or G:. Double-click on it.

5.
Go to Start > File > Settings > Folder Options and select to enable hidden files and folders to be shown. Then go back to your cell phone's folder and look around. You should see a folder with the name "Pictures," "Photos," "images" or a similar name. Double-click on it, and you should see all your cell phone images.

6.
Select images and right-click "Copy." Then go to your desktop and create a new folder by right-clicking and selecting "New Folder." Open up this new folder, right-click and select "Paste." Your images will then be copied from the cell phone to your computer where you'll be able to access them any time.

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Another way to do it is to drag & drop. Since it's telling you that your PC reconizes the cell (assuming your using windows XP) hit start, my computer, then with you USB cord connected your cell will show up here along with C: D: ect. (can't tell you what it will be named), find which one is your cell, double click that one. Make this window smaller, open your music window, make it smaller, click on the song you want & while holding the mouse down drag it into the window for your cell, it will be copied.
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To be able to transfer music you have to set your usb connection to Mass storage.
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Then when you connect the phone to the pc the computer might prompt you with 2 windows about what action to take on the connected usb devices - the two being your phone's internal memory and your phone's memory card.

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go to your Windows desktop and double-click My Compter.

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