Question about Insignia Sport MP3 Player

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Cant hear songs from my mp3

I cant hear my mp3 songs. everything works and seems good condition but the audio wont play i tried deleting all my files and sync and putting them back but it wont work and best buy wont exchange it even i though i have the 2 year warranty ...best buy and insignia sucks!!!

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Its internal hardware prosser is froze ...cant fix it, manufature defect

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