Question about Arris SURFboard SB4220 Modem

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Motorola 4200 modem

When home power line was cut off while this modem is active, re- starting this modem seems too hard to switch back ON again. It takes more than 24hrs to bring it back to normal operating conditions. No standby light shows and seems totally dead set.

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Ya switching back this cable modem would be tough bcoz of the battery back up
you hav two choices 1) remove battery and put it back up
2) with power nad everything connected to modem just unscrew the cable wait for 30 sec n screw it back in

Posted on Dec 08, 2008

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My motorola SURFboard SB5101 has a on power light, a blinking recieve light, and an on PC/Activity light, with the other lights off. what is wrong with it?


The light pattern you have described indicates that the modem can not establish a connection to your internet service provider (ISP). This is typically do to a signal related issue. To trouble shoot the problem you will need to connect the modem directly to the main cable line where it first enters into the home. You will know when the modem establishes a connection by the top 4 lights becoming green. If at any point all 4 top green lights start to blink in sequence than you will need to contact your internet service provider to "unwall the modem". Remember most internet service providers require you to register your modem on there network. So if you have not all ready completed that process you will most likely not have access.

I hope that information above has helped is some way.
If possible please rate this solution.

Sep 01, 2010 | Arris SURFboard SB5101 Cable Modem

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I plug all the cord in the back of the modem.... the power light blinks, an then the dsl, an thn the ethenet light then cuts off all the lights, for those three, an start all over again an again.. never...


If the modem was supplied by your Internet Service Provider, telephone them for Technical Support, either to trouble-shoot, or to replace the modem.

Obviously, they want to keep you as a customer, paying them money every month. So, they should replace the modem "no questions asked".

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All Lights are on...


If the Cable light does not come on and/or the Activity light doesn't turn on, there is a problem with the plant equipment and you need to contact your provider to fix it. It could be a cabling issue outside of the residence or something could be down at the plant itself. This can also happen when the temperatures rise or if there is condensation inside the cable as it causes signal loss and increased noise on the line.

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PC/ACTIVITY light along with the POWER light


I WANT SOFTWARE FOR MODEM MOTOROLA SUFBOARD 5120 MY MAIL IS JANADI_25@HOTMAIL.COM

Sep 05, 2008 | Arris SURFboard SB5120 Modem

1 Answer

Only power and pc/activity light are on.


Only thing to do is buy a new modem. Mine did the same after a power surge. Left it all night off and in the morning started working again.
a month later, another power surge and never started egain. Just got me a new one and called Comcast to activate it. Problem solved.
Good luck there

Aug 05, 2008 | Arris SURFboard SB5120 Modem

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