Question about HP 920 Plain Paper Fax

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Just want work no matter what I do

I can not send or receive faxes every since the storm IKE. Had the Business fax for a while. I think since 2000. This is the 1st time we had a problem that I can recall. Please help it is very important that we have our fax working soon

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  • sexyj Oct 30, 2008

    I will let you know if the problem is fixed when I go to the office and try that solution. Thanks for your help

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  • 2,120 Answers

Plug a regular phone into the phone jack and listen for a dial-tone.

Unplug the power cord for 10 seconds.

Posted on Oct 30, 2008

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Fax machine is able to receive faxes, but not able to send them. There is a "No Response" message every time I try to send a document.


Hi, i think your fax machine works fine, A "no response" message indicates that the receiver should accept your fax by hitting on the start button (normally its a green button) for you to able to send a fax or if no one in your friends location is receiving it. In this case you might as well set your fax machine to auto receive fax, defends on your fax machine's model. i hope this helps.

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Try uninstalling and reinstalling the drivers for this printer, you can get them from the HP website

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The storm has likely damaged the phone line, or the ADSL microfilter (if you have one). Which is why it thinks a phone on the fax line is off the hook. Check your line for breaks and your ADSL filters for a blown filter.

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On my activity report, under comment is states TX ECM I know the TX is transaction (I think?) what does ECM stand for


ECM (Error Correction Mode)
The Error Correction Mode (ECM) is a way for the fax machine to check the integrity of a fax transmission while it is in progress. ECM transmissions are possible only between machines that both have the ECM feature. If they do, you may send and receive fax messages that are continuously checked for their
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Sufficient memory must be available in your FAX/MFC for this feature to work.ECM (Error Correction Mode) Detects errors during fax transmission and resends the page(s) that had an error.
If you have Call Waiting, RingMaster, Voice Mail, an answering machine, alarm system or any other
custom feature on a single phone line with your fax machine, it may create a problem sending or
receiving fax data.
For Example:
Your Brother machine handles the Caller ID and Call Waiting/Caller ID subscriber services.
However, if you subscribe to only Call Waiting or some other custom service and its signal comes
through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt
or disrupt the fax data. Brother's ECM feature should help overcome this problem. This condition
is related to the telephone system industry and is common to all devices that send and receive
information on a single, shared line with custom features. If avoiding a slight interruption is crucial
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I can send, but not receive faxes


Try calling your fax machine from a telephone...if the fax machine does'nt respond, unplug the fax and plug a phone into the fax line and call again to see if the prob is the line or not. If the line is ok make sure your fax machine is set to "FAX" and not "TEL".....if all this fails think about when it stopped working....did you just have a storm or power outage.???? The NCU pcb in the machine may be damaged.

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Our Brother intellifax 2800 won't receive some faxes


Not entirely positive but it looks like you need to enable "polling" on your machine. I think it's a way to ensure they don't send out personal medical info to a wrong number by mistake. If polling is enabled, they've already determined that your machine is expecting a call from theirs.
To enable polling on your machine:
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I hope this works for you. All the best!
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We have the same problem and the fax will send and receive only if the printer cord is pulled out of the back of the printer. I just keep the printer cord pulled out and put it back in only when I need to print a document from the comptuer.

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